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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Bonus was suppose to be paid after 60 days; however, this did not happen.Customer response
04/11/2024
Bonus for opening up bank account checking . After 60 days and deposits of more than 10k which was completed by end of Feb .
Business response
04/12/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Customer response
04/15/2024
I am rejecting this response because:
Its been over two months waiting alreadyInitial Complaint
04/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A prepaid gift card was purchased. When I tried to use the card with a pin, it was denied, so I went online and it told me I had to call the company. They told me my card number had been stolen and compromised before I activated the card, therefore, they canceled it regardless of the fact that it had $100 on it. I asked what to do to remedy it, they told me to fax (there is no option to mail or email) a front and back copy of the card. if my card hadnt been stolen and they said I could upload it online, but that is not an option for me. I did what they said, they told me that I needed to add a photo ID. I re-faxed the information with everything they said. When I called to check again, they told me that they couldnt mail it to the address I live at without verification of utility bill. I faxed all the prior information with the addition of the utility bill. When I called to check again, they told me that each item now needs to be 200% on a single page for the fax totaling Five pages. The gal at the copy shop told me she couldnt even get any of the images that big to fax. I feel like this is a scam. They have my address and information in their system since I already had another prepaid card with my current address. No manager will help me and every time I call they tell me different instructions , I would like my new $100 dollar card mailed to me as they promised me originally.Business response
04/09/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Customer response
04/10/2024
I am rejecting this response because:
I do appreciate them researching this, but I will not be happy with the results unless I am able to obtain the hundred dollar gift card. They said that I should be able to replace the one they cancelled, but they have made it too difficult and keep changing the story. I did not see any information about re-issuing a new card or providing the service they originally offered when they accepted the hundred dollars.Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
US Bank is committing FRAUD through creative accounting. US bank is telling me that haven't received my mortgage payment since January. I have statements that say they have taken my money in feb and march. They claim authorization was recended from my ************ of America. The credit union informed me that is not true and they have received **** funds as they have over the last year, same accounts and everything. So they can take my money say they didn't get it and eventually foreclose on my house?! I cannot choose who buys my loan overwise I would move it immediatly even if they make good and quit lying. I can't trust that they won't do this again and I have no real recourse. I also know that their policy is to report against my credit and have no recourse there as well. Their online portal doesn't agree with what I have been told on the phone as the only payment that got denied was last month on 3/29 but it was submitted on 3/8 per their website. They also say feb was not authorized and I have statement showing it was out of my account by 2/6/24. I do have screen shots but I shouldn't share my bank account info as all experts warn against. Please at least put this on record if not help me. Thank you.Business response
04/07/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
04/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
U.S. Bank billing is offered over their web page, but they say there a glitch so I am unable to pay online. I've called then many time about this issue and have been told that I will be fixed. Because of this issue, I've been charged hundreds in interest and late fees. There fees are so much money that I had wanted to pay the bill via internet but they next help me and tell me to wait. Waiting causes them to send me more fees and bills. It seems to me that they are using this glitch to their favor and just collecting money because of it.Business response
04/08/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
04/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Deposited a check through the atm and my money is now on hold for the next 7 days. They will not unlock account so I can access my money to close said account. $524.68 withdrew 220 and immediately lost access to the rest of my money to pay bills. Please help with a solution.Business response
04/07/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Used US Bank focus card. Had a refund of ***** put back on card. "Identity verification" block put on my account. This allows absolutely no 3rd party loads. Fine with me but in order to receive funds or to remove the "identity verification"block, you have to send in a valid driver's license and social security card. If you do not have a social security card a valid driver's license is ok. So I uploaded my valid driver's license, and it's been two weeks, still they have not removed the block. So, I call us Bank focus card department, and tell them I sent it in via upload and mail. Instead of the block being removed after stated ***** hours, they said it's not valid it's a screen shot. No, it was a xerox scan which was sent directly to my email and fwd to theirs. They even said that'd be fine. Well they then denied my xerox scanned license. They wanted a physical copy of my ID and social!! Ummm what the h*** is going on?! Please return my money! Trying to commit a credit check in my name is what I'm thinking!Business response
04/05/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I lost my child support card, and they gave me a new one card but after I received the new card, I realized that I missed several payments because the system automatically sends a text message every time there is deposit in the card. I called there 1800 number because there isn't a physical of US bank in my state to find out about all the missing payments. One person told me the payments went in the lost card.Another person told they don't know and not responsible another told you got the money already even though I did receive any texts for those missing dates and the amount that was in the card did not change. They were very rude.I called the child support office they said when the sent the money to the bank they don't have any system in place to tract what happen. I missed over $3000.00 can someone please help me because I don't know what else.Business response
04/05/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
US Bank randomly and on their own accord decided to reduce my credit line on a credit card I have with them. I have never missed a payment and in fact paid off my card in full. Still, US Bank reduced my credit line, thereby significantly damaging my credit score. This has been defamatory in nature as it has resulted in other creditors reducing my credit line significantly. I want US Bank held liable for damages to my credit worthiness which was done at their behest for no valid reason.Business response
04/07/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2 years ago I lost my phone, debit card, ss card at a casino. I had a few drinks with my best friend. We got in a fight and left. I pulled into a cash station in Galena **. My friend and I was in the parking lot arguing. A police officer pulled in and long story short I spent the night in jail. I filed a police report on my missing phone and stuff, and also called Downstream and filed missing phone and cards. They have video of the person, the police new who he was. They said he was a bad man and since he was Indian there hands were tied pretty much. He had my drivers license a d new where I lived. I called bank and filed a stolen card. They closed my account but not before this person got $1500 out of my account. I called the bank and went to my branch with the police report number they said they didn't need it. I received a call from the bank accusing me of being involved with the person since they were able to get money off my bank card. When I told them there was a police report they called me a liar and said I had to of given him the pin. The turned me into a collection agency, cause we before they called me a liar they had replaced some of the $1500 that was stolen. I explained the situation to the agency, I never heard back. Then last month they took $934 out of my account and didn't even let me know, I happened to see money gone. I went to the bank and explained why, and told me they can do what they want and I wasn't getting g it back regardless. I have contacted my lawyer that helped me 2 years ago.Business response
04/05/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone stole my card info and spent $324 dollars at a kids foot locker almost two hours from where I live. I called in canceled my cards and filed a fraud claim. I was at work during this transaction and I've never shopped at a kids foot locker. Today I get a letter my claim is denied and when they called they said its my pattern of spending. One, I've never spent $324 on kids shoes and two I was physically almost two hours away from where the purchase was made. Us bank could not explain how they came to the conclusion this charge wasn't fraud.Business response
04/04/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
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Customer Complaints Summary
3,459 total complaints in the last 3 years.
1,064 complaints closed in the last 12 months.