Reviews

Review Details

• Review fromAshleigh M

  Date: 08/29/2024

  1 star
  Zero stars. The company refuses to cancel our plan after we moved out of the state. We were entirely upfront with the representative when we signed up, letting him know we were planning to move soon. He told us that it was easy to cancel and to just call as soon as we were **********. What a lie.They will not cancel service even after proof of move. They will harass you and tell you that you need to continue service at your new ********** NOT WORK WITH THEM. DECEPTIVE BUSINESS PRACTICES.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Ashleigh,

  Thank you for bringing this to our attention. We understand how frustrating and stressful it must be to deal with this situation, especially after being upfront about your move. At Ecoshield, we aim to handle all customer requests, including cancellations, with transparency and respect, and it's concerning that this wasn’t your experience.
  
  We would like to look into your account and address this issue, ensuring that your cancellation is processed correctly given your move. Please reach out to us at [email protected] so we can investigate and work toward resolving this matter promptly.
  
  We appreciate your feedback and the opportunity to make things right.
  
  Customer Feedback Team

• Review fromEmilie L

  Date: 07/11/2024

  1 star
  This company has completely harassed us after we repeatedly canceled. They would show up and service our address then bill us. Not once, but multiple times. We let them know on several occasions our contract is up and we are not moving forward. This did not stop the calls or techs randomly showing up. I do not recommend this tactic or business strategy.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Emilie,

  Thank you for sharing your experience. We understand how frustrating it must be to continue receiving service and bills after repeatedly canceling. This is not how we intend to operate, and we take your concerns seriously. At Ecoshield, we aim to respect cancellation requests and ensure that our services are aligned with customer expectations.
  
  We’d like to look into your account, address these unwanted services, and ensure that your cancellation is processed correctly. Please reach out to us at [email protected] so we can investigate this further and work toward resolving the issue.
  
  We appreciate your feedback and the opportunity to assist you.
  
  Customer Feedback Team

• Review fromLisa K

  Date: 06/11/2024

  1 star
  Salesperson has been to my house three times. *** tried talking to them over our Ring doorbell but they wont respond. Yesterday, I opened the garage door to speak with them. I asked if I could help him and he said his water bottle was empty. Told him I couldnt help him. Asked where he was from and he said, like what country am I from?. So I played his came and asked what COMPANY he was from. He lied and said ********** I knew he was lying because he was laughing. So I said, why are you lying? He laughed and said it was fun. I then said youve been to my house three times now and each time I tried talking to you through the ring doorbell and why didnt he answer. His response was if you were home why didnt you answer the door? Absolutely none of his business. No name tag and lying about where youre from, illegal. He was creepy and rude. Took his pic and posted on city FB site asking about him. So many interactions were the same. Rude, obnoxious, lying, screaming, outright unprofessional. Police were called and will be called if I see him again. He needs to be fired. I was. Told his name is ***** but Im not sure because he didnt tell me that but I do have a very good pic of him.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Lisa,

  Thank you for sharing your experience, and we sincerely apologize for the behavior you encountered. This is not representative of the professionalism we expect from our team. We take such incidents seriously, and your feedback is critical for us to address this situation appropriately.
  
  We’d like to investigate further and ensure that the behavior you described is handled internally. Please reach out to us at [email protected] with any additional details, including the photo you mentioned, so we can look into this matter and take the necessary steps.
  
  We appreciate your feedback and the opportunity to make this right.
  
  Customer Feedback Team

• Review fromAndrea M

  Date: 01/19/2024

  1 star
  Way too expensive compared to other similar companies offering the same. They don't schedule appointments, they tell you when they're coming. By far the WORST IS WHEN YOU TRY TO CANCEL, they badger and barter to get you to relent. IF you do insist on canceling somehow, they charge you for all future contract services. The contract was supposed to be for a year, however I was locked in for 2 years for some reason. What a RIP OFF, despicable business practices, and customer service. DO NOT HIRE THIS COMPANY. You'll regret it.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Andrea,

  Thank you for sharing your experience. We understand how frustrating it must have been to deal with unexpected contract terms, high costs, and difficulties canceling. At Ecoshield, we aim to provide transparent pricing and respectful customer service, and it's concerning to hear that this wasn’t your experience.
  
  We’d like to review your account to better understand the contract terms and ensure that your concerns about the cancellation process and billing are addressed. Please reach out to us at [email protected] so we can investigate further and work toward a resolution.
  
  We appreciate your feedback and the opportunity to make things right.
  
  Customer Feedback Team

• Review fromCatie G

  Date: 01/03/2024

  2 stars
  Service started out good. However customer service reps are deceptive and misleading. Twice I have been told I am not able to postpone or cancel my appts, however I am not under a contract or service agreement. The most recent CSR told me I could postpone 1 month but would be billed regardless after the postponed appt. A simple phone call to reschedule an appointment took 35 minutes only to end when I hung up on *******. She was trying very hard to make me believe I was obligated to keep this appt. This type of deceptive behavior is unacceptable and many people would take the word of the professional of the other end. I asked her to review my contract and still she tried to make me believe I would be charged. My contract was a 24 month agreement which ended early last year. 5 months ago I canceled service with them all together only to find someone treating my yard a month later. While they do have nice service technicians their business style is aggressive and takes advantage of unsuspecting customers. Buyer beware. Read your contract, and read it to them if needed.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Catie,

  Thank you for sharing your experience. We understand how frustrating it must be to deal with confusing communication and challenges when trying to reschedule or cancel services, especially when you're no longer under a contract. At Ecoshield, transparency and customer satisfaction are priorities, so it’s concerning to hear about the misleading interactions you encountered.
  
  We’d like to review your account and the recent service issues to ensure that everything is handled fairly and your concerns are properly addressed. Please reach out to us at [email protected] so we can investigate further and work toward resolving the situation.
  
  We appreciate your feedback and the opportunity to make things right.
  
  Customer Feedback Team

• Review fromPaul T

  Date: 11/15/2023

  1 star
  **********: I am not satisfied with the results so far after three applications and want to cancel and strongly request that the cancellation fee of $150 be waived. I don't need the last two 4th and 5th applications. I continue to have many spiders and spider webs, bugs and insects around all windows on the outside that have been treated. Ants come up through my paver walkway after two applications outside this summer. Whatever spray or granules you are applying are not working or effective. It feels like a waste of money.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Paul,

  Thank you for sharing your concerns, Paul. We understand how frustrating it must be to feel that the treatments have not been effective, especially after multiple applications. At Ecoshield, we strive to provide pest control solutions that meet customer expectations, and it's disappointing to hear that the results haven’t been satisfactory.
  
  We’d like to review your account and the treatments provided to better understand what happened and to address your request for a cancellation fee waiver. Please contact us at [email protected] so we can investigate further and work toward resolving this issue for you.
  
  We appreciate your feedback and the opportunity to assist you.
  
  Customer Feedback Team

• Review fromBrandon R

  Date: 08/08/2023

  1 star
  Horrible, they swarm our neighborhood constantly and pace up and down the street all day on segways. They keep knocking on the door late in the evening, I've told the many times they are trespassing and they keep coming. The company seems parasitic
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Brandon,

  Thank you for bringing this to our attention. We understand how frustrating it can be to deal with persistent door-to-door visits, especially after asking for the visits to stop. This is not the kind of experience we want to provide, and we will address your concerns internally to ensure your property is respected.
  
  If you'd like to share more details or need further assistance, please feel free to reach out to us directly at [email protected] so we can ensure this matter is properly handled.
  
  We appreciate your feedback and the opportunity to improve.
  
  Customer Feedback Team

• Review fromKyra F

  Date: 07/27/2023

  5 stars
  ***** was very professional and very friendly. I appreciate His helpfulness.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Kyra,

  Thank you so much for your kind words! We're thrilled to hear that Moore provided professional and friendly service. We’ll be sure to pass along your appreciation to him. If you ever need further assistance, don’t hesitate to reach out!
  
  Customer Feedback Team

• Review fromDonald O

  Date: 06/30/2023

  5 stars
  ****** was very nice and professional. Understood are concerns and addressed with no problems.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Donald,

  Thank you for your feedback! We’re glad to hear that Bobbie was professional and attentive to your concerns. We’ll be sure to share your kind words with him. If you need any further assistance, feel free to reach out!
  
  Customer Feedback Team

• Review fromALEXANDER M K

  Date: 06/26/2023

  1 star
  Sales person came by 3 times to my front door with a no soliciting sign clearly displayed, then another when i was grabbing mail and my trash cans. Sales person proceeded to follow me up to my garage and when I told them no I have a pest control service already, kept insisting they service my neighborhood. I can tell you for a fact, nobody where on my street uses this company. I would think the sales person would take my lack of interest as a sign but obviously my non verbal ques were not good enough so it caused them to again come by a 4th time where I then had to become yell at them to leave my property as they are now trespassing. Never have I had such aggressive and relentless solicitor interaction. I will be calling all my neighbors to NOT use this service at all and will be calling the ************* location.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Alex,

  Thank you for bringing this to our attention. We sincerely apologize for the repeated and aggressive visits, especially after you made it clear that you were not interested. This behavior does not align with the professional standards we expect from our team, and we will be addressing the issue internally to ensure that this type of interaction is not repeated.
  
  If you would like to provide additional details or need further assistance, please reach out to us at [email protected] so we can investigate further and ensure your concerns are properly handled.
  
  We appreciate your feedback and the opportunity to correct this.
  
  Customer Feedback Team