Reviews

Review Details

• Review fromJonathan N

  Date: 08/22/2025

  1 star
  They ignore "no soliciting" signs. They go door to door, ring the doorbell and knock aggressively. We live in a time period where we work from home, school from home, and have sleeping babies. Please respect no soliciting signs, they are up for a reason. When you ask to be placed on a "do not contact" list, they say they have no control and someone else will be back next week. Do not do business with these pests.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 08/26/2025

  Hi ***, thank you for sharing your feedback.

  
  

  We’re sorry to hear that your experience with our team felt disruptive. We understand how important it is to maintain a peaceful home environment, and we take concerns like yours seriously.

  
  

  We’d appreciate the opportunity to look into this further. If you could email us at [email protected] with the name of the representative you spoke with, your neighborhood, and the date/time of the visit, we’ll make sure your address is added to our internal Do-Not-Contact list.

  
  

  Thank you again for bringing this to our attention.

  
  

  — ****

• Review fromMichelle G

  Date: 06/12/2025

  1 star
  If I could give a zero star I would. Ecoshield sold the sun, moon and stars. Told us they treated ********* bees and wood boring pests, yet they do not. They can't even spray up to the second level unless you specially request for this and then they have to send a completely separately person at a separate time that is "qualified to climb the ladder." Can't make this stuff up. From then on, everything is done with the Philippines - all of your customer service and personal payment information is all with the Philippines and their very scripted lives. It's a joke. If the guy on the hoverboard shows up at your door - he's a nice guy and could probably sell ice to Eskimos, run the other way! Do not buy from this company. They also drop people off out in the field to walk or hoverboard their way around selling door to door, leaving them without food, water or transportation. They lie, their work is awful, and they outsource everything overseas, including your financial information. They were supposed to have someone from the **** call me to take payment for several weeks and despite my numerous calls to them, no one from the **** has called to take payment. Instead, they sent me a "pay or your going to collections" notice. I canceled service as of today and would never recommend this organization to anyone. The Attorney General should be opening an investigation into this organization and the ******************* should also be looking into their employment practices and treatment of employees.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 06/13/2025

  Hi *****
  
  Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to express them in detail. We aim to provide clear expectations and reliable service to all of our customers, and we take concerns like yours seriously.
  
  To clarify, our technicians are trained to address a wide range of pest concerns; however, pollinators such as carpenter bees are federally protected, and we do not treat for them in accordance with environmental regulations. When it comes to treating areas that require ladder access, we do schedule those visits separately with certified technicians to ensure safety and compliance this policy is communicated during the service agreement process.
  
  We understand the importance of consistent communication, and we strive to offer support through various channels, including our customer service team. While we work with representatives across different regions to assist our customers efficiently, all personal data is handled in accordance with strict privacy and security standards.
  
  We are committed to resolving outstanding concerns and encourage you to contact our dedicated team at [email protected] so we can review your account and work toward a resolution. Your feedback will be shared internally as we continue to improve the customer experience.

• Review fromMichael M

  Date: 06/07/2025

  1 star
  Extremely poor customer service. They are excellent at taking your money! After being told on the first phone call that a cancellation fee would be waived due to moving to a condo (confirmed by agent's supervisor), I received a bill for the money. When I called asking for this to be resolved, I was then told that I would have to pay the fee. Terrible communication, mixed messages, disrespectful staff, extremely bad company to work with. 10/10 would not hire again.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 06/10/2025

  Hi ******
  
  Thank you for taking the time to share your experience. We understand how important clear communication and consistency are, especially when it comes to changes in your living situation and service status.
  
  Our agreements are designed to be transparent at the time of sign-up, including how cancellations are handled. In certain cases, like a move to a location where service isn’t applicable—such as a managed condo—exceptions may be reviewed and approved by a supervisor. We regret that there appears to have been confusion around this process, and we want to ensure your situation is reviewed thoroughly.
  
  To help us resolve this properly, we encourage you to reach out to [email protected] with your service address and any relevant details. Our team will take a closer look at the communications and ensure all aspects of your account are handled appropriately.
  
  We appreciate your feedback and the opportunity to improve your experience.
  
  – ****

• Review fromCraig B

  Date: 06/01/2025

  1 star
  I got a knock on the front door from salesperson ****** Who told me they’ve been doing business with our neighbors two doors down (lied). Told me about their service services and how much, had me sign up and texted and emailed agreements. I started to read the text and he was very pushy and said I had to reply back right away or else he would get in trouble from his boss, I could read it and cancel within three days. The line of bullsh!t Brett told me is totally different from what the contract reads. Now, conveniently enough, I can’t get a hold of anyone to cancel the contract. He also told me they are a local company, yeah, but why do they have a PO box out of Las Vegas, Nevada? Everything about this screams scammers along with her 24 month contract.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 06/06/2025

  Hi 

  
  

  Thank you for taking the time to share your experience. We understand how important transparency and clear communication are especially when it comes to service agreements and we appreciate you bringing your concerns to our attention.

  
  

  At Ecoshield, we aim to ensure that every customer fully understands the terms of service before any agreement is finalized. Our representatives are trained to explain the details of our contracts, including the cancellation window and service commitments, and all customers receive copies of their agreement via text and email for review. We encourage everyone to take the time to read through the agreement and reach out with any questions or concerns especially within the three-day cancellation period outlined in the contract.
  
  We also want to clarify that while we service customers locally in many regions, our corporate operations including billing are managed through a centralized system, which may be why you noticed a different mailing address.

  
  

  We take concerns like yours seriously and would like the opportunity to review your account and assist you further. Please contact us directly at [email protected] so our team can investigate and work toward a resolution.

  
  

  Thank you again for your feedback.

  
  

  – ******

• Review fromRachel B

  Date: 05/26/2025

  1 star
  No soliticiting means no soliciting. We gave them the time of day and the sales person lied about the types of chemicals they use, but no mention of all natural chemicals or what type they use on their website. Looks as though the Michigan attorney general has an active lawsuit and investigation against them as well.
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 06/13/2025

   

  
  Thank you for sharing your experience. We value feedback like yours, as it helps us identify opportunities for improvement and reinforces our commitment to providing clear and transparent service to every customer.
  
  Our representatives are trained to provide accurate information about the products and services we offer. At the time of enrollment, each customer receives a detailed overview of the products used, including access to product labels and safety data sheets. While our website offers general information, specific treatment details are always available upon request and reviewed during the signup process.
  
  We would appreciate the opportunity to look into this further and address it appropriately.
  
  Please reach out to our team directly at [email protected] so we can review the details of your experience and work toward a resolution.
  
  — ***

• Review fromMay M

  Date: 02/13/2025

  1 star
  Terrible terrible terrible. Im so upset I even signed up with them. They harass you, they will do anything for a quick ***** I moved out of my home to a different place so I needed to cancel my contract. They said that my new home is serviceable so they are unable to cancel my contract and still are charging me. 0/10 recommend. ******** customer service
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 02/20/2025

  Hi May,

  We understand your frustration and appreciate you bringing this to our attention. Our goal is to provide transparent service, and we want to make sure your concerns are addressed properly. Please reach out to our team at ******************************** so we can review your account and discuss possible solutions.
  We value your feedback and would like the opportunity to assist you.

  Customer Feedback Team

• Review fromkent l

  Date: 01/10/2025

  1 star
  Do yourself a favor and AVOID this company. After 6 months of treatments that were either marginally effective or not effective, I told the applicator person to not bother and cancel my service. Now I get billed for the "regular" price for the treatments not done, but on my contract. I did not read the I-pad contract before I signed, but that was not how the salesperson explained it. I was told if I was not satisfied, I could cancel. Which I guess I can...I just need to pay them more than if I would allow them to "complete" the contract.
  Just read all the one star reviews and call your local company that is not "in the area and giving everyone a special deal"
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 01/29/2025

  Hi ****,

  Thank you for taking the time to share your experience. We want to ensure that every customer feels confident in their service, and wed be happy to look into this further for you. Our service agreements are designed to provide consistent, long-term results, and we make every effort to go over the details at the time of signup. That said, we understand that clarity is important, and wed like to review your account to see how we can assist.

  Please reach out to our team at ******************************** so we can address your concerns directly. We appreciate the opportunity to work toward a resolution.

  Customer Feedback Team

• Review fromVal N

  Date: 01/06/2025

  1 star
  They are sly and I took what they said differently from what they wanted me too. ******
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 01/08/2025

  Hi ***,

  Thank you for your feedback. At Ecoshield Pest Solutions, we prioritize clear and transparent communication with our customers and strive to ensure that everyone fully understands the terms and services provided during the signup process.

  We regret hearing that your experience may not have aligned with your expectations. Wed like the opportunity to address your concerns directly and review the details of your situation. If you feel there was any misunderstanding, please dont hesitate to contact our Customer Feedback Team at ***********************************************.

  Your feedback helps us improve, and were committed to working with you to resolve any outstanding issues.

  Sincerely,
  Customer Feedback Team

• Review fromMartin B

  Date: 11/20/2024

  1 star
  0,0,0 I called to cancel service after finding out I have cancer. This company has no compassion for Human life . They gave me the whole ECO. **. And gave me some lower bull++++ price. I don't want the chemicals around our home. I've Lost all faith
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 11/25/2024

  Hi ******,

  Thank you for sharing your concerns. We deeply value our customers and take your feedback seriously. While we cannot address specific details here, we assure you that our team strives to work with each customer to find ********************** that align with their needs and circumstances.
  We understand that situations change, and we aim to provide flexibility while honoring the agreements made at the start of service. We encourage you to reach out to our team at ******************************** so we can better understand your experience and work toward a resolution.

  Your satisfaction and well-being are very important to us.

  Customer Feedback Team

• Review fromJodi G

  Date: 09/05/2024

  1 star
  Called twice to cancel after initial contract/was told I accepted another offer which wasnt true. Currently on phone for over 20 minutes with no progress, aggressive sales, wont take no for an answer. Terrible customer experience. They talk over you offering coupon after coupon,
  

  EcoShield Pest Solutions Detroit West, LLC

  Date: 10/14/2024

  Hi Jodi,

  Thank you for sharing your experience. We understand how frustrating it must be to deal with aggressive sales tactics and difficulty canceling your service. At Ecoshield, we strive to respect customer decisions and ensure that the cancellation process is straightforward, so it’s concerning to hear that this wasn’t your experience.
  
  We’d like to review your account and ensure that your cancellation request is processed promptly. Please reach out to us directly at [email protected] so we can investigate further and work toward resolving the issue.
  
  We appreciate your feedback and the opportunity to assist you.
  
  Customer Feedback Team