Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was illegally soliciting and after the 8 PM hour without proper permits, and in violation of posted signs. A door to door idiot lied when I asked if he had a permit to solicit for ******************. Upon asking for proof, he inquired if I was law-enforcement. I volunteer to call them and he became defensive and began to walk away. At this time I did not even know who he worked for, and asked just to be told not to f****** worry about it. Thanks to my ring camera full record was captured.This is a formal request to actually learn the local ordinances in retrain your staff appropriately.

  

  Business Response

  Date: 06/09/2023

  Hi *****,

  We sincerely apologize for the experience you had with one of our representatives. We take your feedback seriously, and we apologize for any inconvenience or discomfort caused by their actions.

  We appreciate you bringing this matter to our attention and would appreciate it if you provide us with the recorded evidence from your Ring camera. Please send the recording directly to me at ********************************* This will assist us in conducting a thorough investigation into the incident and taking appropriate action. It is essential for us to ensure that our representatives are well-informed about local ordinances and trained to conduct themselves in a professional and respectful manner.

  We will review our training procedures and reinforce the importance of adhering to local regulations and treating customers with courtesy and respect. Rest assured, we will take the necessary steps to prevent any similar incidents from occurring in the future.

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel services with Ecoshield, but they claim I owe them $160 for trying to cancel some contract I was not aware of signing. I refuse to pay for a service I have not received!! I paid for every visit that they provided and quite frankly didn't see a difference in the amount of insects around my house. I am not happy with the service and I feel that I shouldn't have to pay to cancel. I do not owe them any money for services rendered. Now they're saying that they're going to send this to collections. Reading the other complaints here I can see that they employ fraudulent and predatory tactics to intimidate people into paying them for nothing. I wonder how many other people have just ******************* and paid rather than spoke up for their rights as consumers! They are a shady practice and need to be shut down.

  

  Business Response

  Date: 03/21/2023

  Hi ****,

   

  We are sorry to hear that the pest activity was not resolved. We offer free in between visits to customers who inform us that the bugs are not going away. We reviewed your account and did not find any feedback from you on the pest activity prior to the request to cancel in January. While we would have been happy to attempt to resolve these issues, we will honor your request to cancel. The $161 initial discount chargeback has been waived and the account is closed.

   

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield door-to-door salesperson returned to our home multiple times and pressured us to sign a service agreement without adequately explaining cancellation penalties. Each service that was provided was unsatisfactory, and was conveyed to the application technician. The complaints and requests were ignored, even when blatantly pointed out to the tech while they were at my home. Due to the poor quality of service, I wished to cancel any remaining services, and was met with a cancellation charge that I feel is unfair. This clause in the agreement allows improper service to fester and provides a way for the company to provide inadequate services and still collect from unsatisfied customers.

  

  Business Response

  Date: 01/18/2023

  TO BBB,
  
  Please remove this complaint from our business records as we do not service outside the ******* ** area, and this complaint is from out of state for another business location. An email request was also sent to ******************************************************* for this error to be fixed, thank you!

  

  Business Response

  Date: 02/06/2023

  Hi *******,

   

  One of our Branch Managers was able to reach you on 2/3/23 and get the initial discount chargeback of $166 waived. If you have any other questions, feel free to reach us at ********************************.

• Initial Complaint

  Date:10/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for quarterly service. Required for 1 year, with a 5 year option.After a year and a half I decided to move.I called and cancelled my contract, they requested proof of move, which i provided in the form of a bill to a different address.Ecoshield then proceeded to call me to obtain a cancellation fee. I have moved, the address i have moved to is not owned by me and i do not have authority for service there. I spoke with someone who said they would change my contract and i would be charged for 1 additional service. I reluctantly agreed as i did not see another option at the moment. Upon further thought, I called back to again cancel. I have no address in which service can be performed, have fulfilled my contract with 6 services. I have been told that the only option is to pay for another service. I am not paying to a service that i cannot get and there is no cause for a cancellation fee. I would like my account closed, no further action taken to attempt to collect a fee or perform a service and to no longer be contact from this company.

  

  Business Response

  Date: 10/14/2022

  Account has been closed and a credit placed on account to waive the **** fee of $150. Customer sent invoice receipt for no balance due.

  Customer Answer

  Date: 10/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************