Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending out a very aggressive young man on a Segway he comes by multiple times in a week. He ignores the no solicitation sign and comes on our property. Ive already told them several times we dont want their business and to not come by again, and they keep coming. Many other. neighbors have the same issue and more. I dont want them showing up again? We are a private road!

  

  Business Response

  Date: 07/25/2025

  Hi ****,
  
  Thank you for bringing this to our attention. We sincerely apologize for the repeated and unwelcome visits you've experienced, especially given your clear requests and the presence of a "No Solicitation" sign.
  
  We take this matter very seriously and are actively reviewing this matter. We understand your frustration, particularly with the repeated intrusions on a private road and the disregard for your prior communications.
  
  To help ensure no further visits occur, would you like us to add your address to our internal Do Not Contact list? If so, please confirm your full address so we can update our records accordingly.
  
  We appreciate your patience and are committed to resolving this issue promptly and respectfully.
  
  Best regards,  
  
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield would not terminate the contract at anytime as originally promised by the sales person. Service was absolutely terrible and company offered several discounts due to terrible outcome. Faith from the ******************** offered the discount but corporate wont acknowledge and sent us to collections. We have been trying to resolve this for over a month with no success.

  

  Business Response

  Date: 07/17/2025

  Dear *******,

  Thank you for reaching out and sharing your concerns. As an act of goodwill, weve taken steps to resolve the matter and have closed the account with no further balance owed.
  
  Were pleased we could provide a resolution and bring this issue to a close. Should you have any additional questions or need further documentation, please feel free to contact us directly at ***********************************************.

  Thank you,

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales person (named Sang) showed up at my door step. After some discussion he agreed to include ALL services the company provides for the price of $209 every 3 months but only if I sign a 3 year contract. They have 100% guarantee, but they will never return your money if you're not satisfied. Their guarantee means after you're charged at least 3 times, the 4th MAY be free. They will also come in between to redo whatever you're not happy with. Their products are totally ineffective, they only thing of value was the de-webbing around the house. They only provided half of what was promised on during the first session, and completed it during the 2nd session and charged me for 2 full sessions. Their customer service people are either required to be obtuse or are trained to frustrate anyone calling with a complaint. I disputed the charges with my credit card company and asked them to stop the service (as Sang had told me that I can stop the service at any time). That turns out to be true, but they will charge you $250 early termination fee.All in all, a super expensive way to de-web your house. Just get a handy man or a student looking for work and steer clear from this scam. With my credit card representative online, they only agreed to reduce the price to $160/visit and reduce the term to 24 months. I don't usually right reviews, and I'm sure you know that there is a good reason for me to take the time to write this review, i.e. total dissatisfaction from this so called business, and to ensure no one else gets snared by their army of sales people. Also, turns out that I do not have all the services. When I asked for their mosquito spray, I was told that there is an additional charge and they referred me to their sales department.

  

  Business Response

  Date: 07/15/2025

  Dear ********,

  We appreciate the opportunity to respond and are sorry to hear about the frustration this experience has caused. Our team strives to ensure all service terms are clearly outlined during the initial sale, including the scope of coverage, contract length, and early termination policy, which are confirmed in writing and through a follow-up verification process.

  At signup, we follow a 3-step confirmation process that includes a verbal review, a copy of the agreement sent via email, and a final text message confirmation. This process outlines all key terms, including the scope of service, contract duration, and early termination fee. While we regret that the experience did not meet your expectations, were glad our team was able to offer a rate reduction and adjusted term to help resolve some of your concerns. If you have any further questions or would like to discuss the matter in more detail, please reach out to us at ***********************************************.

  Thank you,

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm 72 and a Ecoshield salesperson walked up to me when I was outside cleaning my yard. She was pleasant and I told her I did not need the service. She kept pestering me as I worked and I finally gave in and said ok,I'll take one treatment, but then can I cancel? She said sure, just call before we do another treatment to let us know...So I signed an Iphone provided agreement (too small to read), she thanked me and was gone. Ecoshield immediately came out and did the treatment. Less than a month later, they send me a message saying we are coming for another treatment. I called and kept it simple stating, 'cancel my service' and hung up. Now I have a $250 early cancellation fee being shoved down my throat.I paid the original $180 treatment fee as agreed, and was led to believe I could cancel after the first treatment. Is there anything anyone can do to assist me...I've been hijacked while cleaning my yard!!! I do not want to nor believe I should have to pay a $250 cancellation when I didnt want the service and was originally provided with a false narrative of Ecoshield's cancellation policy...this can be proved because if I had been provided with the honest cancellation policy terms, I would have said, 'I do not want your service'. Thank you.

  

  Business Response

  Date: 06/17/2025

  Dear Mr. **************** you for your message. We understand your concerns regarding the enrollment experience and the follow-up communication you received. Our records confirm the agreement was completed through a three-step process: a sales presentation, an electronically signed contract provided to you at the time of enrollment, and a two-step verification via text, which must be confirmed before any service is performed.
  While the agreement includes an early cancellation fee to offset the initial service discount provided with the expectation of a full service term, we have elected to waive your outstanding balance as a one-time act of goodwill. This resolution has been processed and your account is now closed with no remaining balance.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  If I undertand the response from the business (EcoShield Pest Solutions Detroit, LLC!), indicating that my remaining balance of $250 will be waived as a gesture of goodwill pursuant to complaint ID ********, I find that this resolution is satisfactory to me. Thank you ****** ******, and I also thank EcoShield Pest Solutions Detroit, LLC! 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2025 a representative of Ecoshield Pest Solutions Detroit, LLC came on my property, uninvited, and tried to sell me services to treat my property for a variety of pests. I was having a little problem with wasps and hornets so I asked what it would cost to spray for them. When he explained the costs I told him that I lived on a fixed income and was unable to afford it. He said that I could get just one treatment and he would reduce the price for that one treatment from $250 to $169 and I agreed to that. On April ******* the amount of $169 was deducted from my credit card account. This ended our agreement.On May 27th I received notification from Ecoshield that they would be coming out on May 30th to spray again as their next treatment in a one year contract.I immediately sent them an email to cancel that service call as well as any future ones they were planning to make. On the 30th of May they responded with a bill of $250 as an "early termination fee".When I met with Ecoshield's representative on April 29th I was extremely clear that I could not afford more than a one time only service. As I indicated to him at that time, I could not even afford that one service. He said he could lower the price to $169 so I signed to authorize THIS ONE CHARGE on my credit card. Even this was a stretch for me as I am a retired veteran, soon to be 79 years of age, and living on a fixed income.I would like EcoShield to stop billing me for the $250 Early Termination, cancel this erroneous charge and send me a notice when this is accomplished. I have emailed this information to EcoShield Pest Solutions Detroit, LLC but, to date, they have done nothing to address this issue.

  

  Business Response

  Date: 06/05/2025

  Dear ******* ******,
  
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration caused regarding your recent experience with EcoShield Pest Solutions.
  
  
  After reviewing your statement, we understand that you agreed to a one-time treatment for $169 due to your fixed income and that you did not intend to enroll in an ongoing service contract. We appreciate your clarification and recognize that there was a misunderstanding in the communication regarding service terms.
  
  
  As a result, we will waive the $250 early termination fee as a gesture of goodwill and appreciation for your past business. Please rest assured that no further charges will be made to your account, and your service agreement has been closed as of today.
  
  
  We value all of our customers and are committed to providing transparent and respectful service. If you have any further questions or need confirmation in writing, please dont hesitate to contact us directly.
  
  
  Thank you for your time, and we wish you all the best.
  
  
  Sincerely,
  *** *******
  General Manager
  EcoShield Pest Solutions Wixom

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield did not provide the service I requested.. I feel deceived that they did not address my bug infestation. I tried to cancel on Dec. 3, 2024 as service was not addressing concern of tree infestation. They are trying to charge me a $300 cancellation fee.

  

  Business Response

  Date: 03/18/2025

  Hello ****, 

  I looked into your account. It looks like you were still in contract when you decided to cancel. We are a Structural Pest Control Service. We do not treat trees for pests nor can we guarantee that you won't have pests on the exterior of your home, as that is where they live. I am sorry you did not get a chance to speak with me during your process to cancel as I do believe we could come up with a different solution. In order to regain your trust and hopefully your business in the future I will be waiving any pending balances you have at this time. Please feel free to call or text with any questions or concerns. My Name is *** ******* I am the General Manager here at Ecoshield Pest Solutions in *****, **. My Phone number is *************. 

  Thank You

  *** *******

  General Manager

  Ecoshield Pest Solutions

  *************

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** ******

• Initial Complaint

  Date:09/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-24-2024 Trying to cancel service contract, CS *** would not allow me to cancel. I had to postpone service.

  

  Business Response

  Date: 09/25/2024

  Hi ****, 
  
  Thank you for reaching out. It looks like your account was closed and billing information was removed. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman mislead me to belive the service would be more extensive than it was. The first ****** who came out was supposed to take 2 or more hours to complete application and inspection, they took less than 1 hour. ******** also told me I could cancel with no obligation if I decided it wasn't worth it to me. After two applications I attempted to cancel and sales ****** refused to cancel my service until after I hung up on them and messaged them to cancel my account. They then charged me a $200.00 cancelation fee I want the charge removed from my account, my account closed an never to be contacted by this company again

  

  Business Response

  Date: 09/06/2024

  Hi, 

   

  Even though the customer signed an agreement stating that if they cancelled within their contract length that they would be charged the cancellation fee, we will honor waiving their cancellation fee. 

  Customer Answer

  Date: 09/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year an ecoshield door-to-door salesperson came to my house. He allegedly found indications of some ********* ant activity and we discussed it. I showed him some scale insects that I was concerned about on one of my bushes. He was "pretty sure" that the treatment would work on them as well. He gave me a one-year deal. Fast forward to today and I have a scale insect infestation. I have now called an arborist. I remembered that I needed to call to cancel or they would continue coming past the initial year. I called to cancel the service going forward. Apparently, I still have one application remaining on the initial year. I explained that I agreed to try the company to help with the scale insect problem and that the product was not working. I was offered a convoluted discount to keep the appointment or I would be charged a higher cancellation fee. I was told that I would then have to call back again to cancel after that. This wastes my time and theirs and is incredibly manipulative. Their product was not effective for what the salesperson said that it would be effective for and now they are trying to trick me into continuing with them.

  

  Business Response

  Date: 07/15/2024

  Hi ******, 
  
  Thank you so much for reaching out with your the details of your concerns. I want to sincerely apologize you feel manipulated into staying with the company. After reading the notes with the customer service representative you spoke with on 7/12, I want to assure you a discounted rate for the final service is cheaper than the cancellation fee of $200. I understand whole heartedly where you are coming from with feeling as though it is a waste of time to call back to cancel the agreement after your last appointment. What I will do for you is set a reminder on my end for the day of your final appointment and send you over a confirmation email that the account has been closed since you have agreed to take the final service and cancel afterwards. If there is anything else I can do for you, please do not hesitate to reach back out. 
  
  Thank you, 

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am requesting an immediate cancellation of our contract. I have two sessions remaining. The product and customer service have been unsatisfactory, to say the least. 1. We were sold into this product by a salesman door hopping. The fine print was NOT DISCLOSED to us that we were signing on for 5 sessions minimum. 2. Your team failed to disclose that you dont offer weekend and evening hours. 3. We had to wait 4 DAYS for services to a wasp nest near our front door.4. Due to unreasonable work hours, we needed to reschedule Indoor spray and it took 2 MONTHS.5. Your product DOES NOT work for us. Weve had the worst outbreak of spiders and wasps this summer in years.

  

  Business Response

  Date: 12/17/2023

   Hi ****,
  
  We appreciate your feedback and understand that despite the scheduled free follow-up on 11/30/23 for pest activity, you remain dissatisfied with the results and have chosen to cancel the agreement prematurely. In light of this, we want to assure you that we value your satisfaction as a customer.
  
  As an act of goodwill, we will honor your request to cancel the agreement and waive the annual commitment discount payback. We want to ensure that your experience with us ends on a positive note. There will be no additional charges, and your account is now closed.