Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  387 W Dussel Dr Maumee, OH 43537-1632

  
• 

  Hansons Window & Siding

  5715 F St Omaha, NE 68117-2822

  
• 

  1-800-HANSONS

  256 Airport Industrial Dr Ypsilanti, MI 48198-6061

  
• 

  1-800-Hansons

  1111 E Lincolnway Ste 111 Cheyenne, WY 82001-4849

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** installed new windows for the whole home. Instead of improving energy efficiency, it got worse.I can feel the wind coming through the windows. and also, i measured the temperature through the seals where I feel air, it is 39 degrees vs 70 inside the home. temperature shouldn't drop by 20. I called for service. I guy came and I explained to him the situation with facts. he said that he is not an expert and somebody else will contact me and come to check the windows.Today, I'm surprise that a lady from ****** called me saying that everything is good with the windows and there is nothing they can do.Literally you can feel the wind coming from outside and these guys dont want to assume their responsibility and resolve the issue. this is a manufacturing defect, and I will take this to court.

  

  Business Response

  Date: 02/07/2024

  We are sorry you are dissatisfied; our determination is the windows are functioning as designed.

  Customer Answer

  Date: 02/07/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Windows are leaking air. You can feel the air coming in. Also, I measured the temperature on the windows seals, it is dropping more than 20 degrees versus room temperature, which is not normal

  Windows are not functioning as designed. Instead of saving in energy, this useless investment is making my home much colder
  
  Regards,
  
  ****************

  

  Business Response

  Date: 03/05/2024

  We are sorry but the inspection determined the product is functioning as designed.  

   

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  As I stated before, no inspection has been done. ****** sent a guy. he just looked at the windows without detailed inspection. Then he told me that they will send me a technician to look at the windows in detail.

  I explained to him my concerns with facts and evidence. Air is coming through, and temperature is dropping by over 40 degrees in air leakage areas. I'm not saying something wrong with Windows but obviously, they have not been properly insulated. 

  Now I need an independent third party inspect the windows because I don't trust this company anymore. If I don't see any results, the next step would be to take the case to court, and I can defend it myself. Wondering how much will this cost Hanson 

  
  
  Regards,
  
  ****************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple windows installed on 08/31/23. Once they were installed, no one came and inspected the installation. I had to have them back immediately on the basement 3 slider window as one wouldn't work correctly. They fixed that. Then a couple of months after that - I noticed I could feel air coming in on the basement window. Someone did come out to check on it. They ended up getting clear silicone caulk to seal up the window. You could physically see where everything did not mesh up and there was a small gap between the window and the frame. Now I noticed the same thing with the bay windows they had also installed at the same time. You can feel the air coming in and see where the is a space/gap between the window and the frame. I call customer service yesterday and was informed they could come out but would charge me a $99 service fee for this. I asked to speak with a manager and the told me the same thing. I am not a window expert so did not know I should have checked all of this after the install. In my opinion, I should not be charged the $99 as this was due to them not installing them correctly of checking the seal around the window. I just want someone to come out and seal the window so I do not have the air coming in. I purchased the new windows and paid the money I did so that I would be saving money, not spending more due t o leak.

  

  Business Response

  Date: 01/24/2024

  We are sorry for the issues .A warranty service has been completed and we hope it was a satisfactory conclusion.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a free consultation with 1-800 Hansons about window replacements and bathroom remodel. Then we proceeded to get a loan and get both projects done. We were promised that our windows would be great and a much better upgrade. We were initially very happy with them but now with winter here, the windows are condensating so bad that they are growing mold and have ice chunks on the INSIDE of the windows. We were told this absolutely wont happen. Additionally with the bathroom the job didnt go as planned at all. It took over a month, someone ended up getting fired over the deal and I was told we would be sent a check. We were sent one check. And then more things went wrong and we were told we would get another check of $500. We have get to see that check and that was promised back in September of 2023. Now, of course, our new bathroom has leaked twice into our basement AND all the caulk that was placed in the shower is growing mold as well. As everyone is aware, the growing of mold from our bathroom and every window in our house places serious potential health issues for our entire family. I have attempted to reach out to the company for the check and I do not get a return phone call. I havent tried with the new issues that have arose because frankly, Im so disgusted with how everything played out prior to these new issues.

  

  Business Response

  Date: 01/16/2024

  Accredit was issued to the window order.

  please go to Hansons.com and submit a request for service.    

  Customer Answer

  Date: 01/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] I tried submitting a service request, when going in to enter the state, ********* does not appear so it would not allow me to submit. I am not sure what to do in that situation. When it states the a credit was issued for our windows, how was it issued? When was it issued? Was it sent as a check? Should we be seeing something in the mail? What something done with our loan? If so, no one contacted us. Additionally, I can submit a service request all day but what about previously mentioned issues with the bathroom, and now having more issues with the bathroom? Also, we were expecting partial reimbursement for that as well which has never been received. Additionally, I cannot get a hold of the guy that promised that reimbursement either. Please provide more information on all of the matters.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/05/2024

  We care sorry for any issues Please be aware we do compensate for warranty issues,

  If service is required, please access Hansons .com and submit your request, we look forward to a satisfactory conclusion.

   

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 3 pane replacement window. Was told before constuction of window it was to large to accomodate 3 panes..settled on 2 pane, with manager telling me it would have equivalent efficency. After initial install windows and svreens did not work properly. Installers came back out for adjustments..also at that time installers recommended new sliding sashes be built as originals were defective. Installed two new sashes ti window. Only to find out one of them was still defective...they send another new one, at this install it was discibered they sent wring one. During all this there is still a issue of the window frame itself moves when the wind blows. They sent the manufacturer out to assess. He told me it should of been built in a diffrrent configuration to make it sturdier. Window company now states thrre is nothing wting with the window or installation. Currently still waiting on new sash.

  

  Business Response

  Date: 01/16/2024

  we respect your concern; the window is correct and is under warranty and a sash is ordered.

  unfortunately, there are no provisions for compensation for warranty requests.

  We look forward to a satisfactory conclusion to the servcie. 

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 01/16/2024

  Window is not correct..the window still moves when wind blows. This is not satifactory. Nor is it normal..a window should not move....ever...

  

  Business Response

  Date: 03/05/2024

  Service is set with homeowner. SW Mr. to sch appt for 2/29. Mr. stated he would like tech to leave materials and he would install himself. Mr. stated to leave materials at small garage door. Thank you 

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed 4 new windows and one door wall in 2022. When Hansons rep was originally selling us windows he stated it would be a three month wait. It ended up being over 6 months. They measured door wall incorrectly so they had to reorder the door and come back again. Second time they came back the door was wrong color. Windows were all scratched and had nail holes in them. They came to fix that third time. 4th time I called them was for air leak. Now is the fifth time I am calling them because they didnt install seal bulbs and air is leaking all through the house. Everyone I speak to states they charge $99 inspection fee. Why would you charge me inspection fee for something you never installed correctly? I had nothing but problems with this company.

  

  Business Response

  Date: 01/16/2024

  Tell us wAdvised Mrs that we have her bathroom **** ordered and apologized for the confusion. Mrs is more upset about us not doing anything with her doggie door *** here...

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have no idea what this response is referring to. To begin with they never touched my bathroom to now respond that they ordered a sash. Also I dont have a doggie door. I am not satisfied with these responses nor do I know what they are talking about. I referred to them messing up 4 of my windows and door wall. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/05/2024

   We are sorry if there was misinformation. 

    A stated previously any request for warranty service requires a $99.00 inspection fee

   

  We look forward to providing servci8e once the fee is paid. 

  Please go to Hansons .com and resubmit the service request. 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they were to put siding on my house. We started the paper work in April. every 2 weeks they would text to say that it would be ready in 6 mo. In August they stopped texting for 2 months. They said the siding would arrive in October. On October 30, (Halloween) the siding was dropped off on my front yard. It was a windy day. Some of the plastic tore off and I put it in my garbage can. They were to start work on the 6th of Nov. It was raining in ********** , so they figured it was also raining in ****** I left a note on my door with instructions. They texted to say they would be there between *****, they never show. they texted the next day, same thing. When he show up, I ask if he had read the note. they would show pp at 10 leave at 11 for lunch and back at 1 and leave by 3. I never know when they would come.My main issue is that they broke the * bracket on the electric pole and I had an opening to run an extension cord outside. They made it too smalland crocked and no extension corc will go through it. They said the job was done even thought their ladders and stuff waas still there. they demanded payment before they would fix the 2 items.I paid and have had to call them 3 times to try to get them to fix the problem.

  

  Business Response

  Date: 01/16/2024

  We have scheduled we are sorry for the delays

  1/12/2024 **************************;   10:30:10 AM
  spoke with mrs, set for 2/1, sooner dates offered, mrs ******* do

  Customer Answer

  Date: 01/29/2024

  I sent you a 2 page letter about the problem and mailed it to you. I do not want the case closed. They have not fixed the problem .they are planning on coming on Feb. 1 to correct it. until that is done  it is still an open case. thanks .*****************************, ********************

   

  Customer Answer

  Date: 02/22/2024

  On Feb. 1st. there was a representative from ****** showed up. he wanted to know if everything was ok. I told him that I believed  that he was there to fix the two problems. He said that he was not.he was just there to see if everything was ok. he did not have to tools to fix the two problems. he said that he needed to take pictures of the problems . I told him that I had already texted him pictures of the problems. I told him that I had taken a day off work to make sure that the problems was solved. He told me that I didn't have to do that. I told him that I wanted to make sure that the problems were fixed properly. he set the date of Feb. 9th. they called at  8a.m. to say that they couldn't make it. they would come on Feb. 23 instead. I will  see what tomorrow  brings. they also offered me a $300 credit card for my time off from work. It came as a e-card in my daughter's e-mail  not mine. I called them to see if they could send me a physical card and was told that was not their policy. because of all the stress , I went into Afib(stroke) on Sat. Feb.10th. 

   

  

  Business Response

  Date: 02/26/2024

  Sorry to see that there was some stress in regards to a gift card that was sent to the email on record our suggestion is to have the recipient provide that to you since it's a relative We wish you the best thank you

  Customer Answer

  Date: 02/27/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:I have not yet received the gift card. so I am not satisfied with the response. when I receive the card then this matter will be done. thank you.

  ]
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 02/27/2024

  A person came out on Feb. 1st. he ask if everything was ok.I  informed him that the * bracket needed to be put on the electrical poles on my house and that an opening for an extension cord need to be widen. He said that he did not caome to fix the problem only to find out what the problems were. he said that he need to take pictures of the problems. I told him that we had texted pictures of the problem to  the company.he still took pictures but told me that he was not doing the work. I informed him that I had taken off work because I believed that the work would be done on the 1st of Feb. He said that he needed to make an appointment for it to be done.I checked my calendar and told him that the 9th of Feb. would work into my schedule. On the 9th of Feb. at 8a.m. I got a phone call stating that something had come up and they could not come on  that day. The next day because of the stress of ******** I was in the emergency room with a heart attack. They were to come on the 23rd of Feb. I was home all day and no one show up. I call at 3p.m.  and was told that their other job took longer than they thought, but that they would be at my home between 3-6p.m. No show. I called them on Mon. to see what had happened. I was informed that their vehicle had broken down on the way to my home and they went home. I was not informed of this at all. Now they are saying March 8th and that I am an irate customer. 

  Customer Answer

  Date: 02/29/2024

  the gift card company is guusto and can be reached at ***************. 

   

  Customer Answer

  Date: 02/29/2024

  they came out and did nothing. they rescheduled for Feb. 9 and then cancelled . they rescheduled for the 23 and did not show up. now they say that they are coming on Mar. 8th. the * bracket for the electircal poles are not on. On the 10th of Feb. I suffered a heart attack because they have done nothing. Now they say that I am an irate customer. 

  

  Business Response

  Date: 03/05/2024

  We are sorry for the delays, please be aware. You also rescheduled on 02/26/2024

  We are looking forward to a satisfactory conclusion Than You!

  Customer Answer

  Date: 03/12/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]they did not show up on Feb. 26. they rescheduled for Mar. 9. they did not show up that also. they rescheduled for March 23. they decided to show up on the 21 of March instead. they did not install the proper U bracket. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/10/2024

  1800Hansons has addressed the concerns and have been told 03/08/2024 that a independent contractor to address any claim was being hired Although it would void the warranty if the installed product was tampered with .This was   and discussed and noted in the file .

  If warranty requests are required please go to Hansons.com and submit.

  We look forward to be of service

   

  Customer Answer

  Date: 08/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]I hired a local contractor to *****************"s work. the siding was not even attached to the house under the *****. 
  they did nothing to correct the problems. 
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted ****** about a new roof needed for my home. ******** came out in June with an estimate and again and July 24, 2023. The cost was to be discounted if I accepted within 3 days, I am 77 yrs old and felt pressure as I wanted to get an additional estimate but was told that I needed to sign to receive the discount. The work order was signed on July 24th to receive the discount and made a down payment of $8754.00 to secure the deal. Work started in August and completed in a day and a half and the crew left without letting me know. My son came over to examine the work and found that rolled roofing was used and it was supposed to be all shingles, when the trim was taken off, the siding was torn in multiple places, the flashing on the chiminey was incorrect, did not raplace the facia correct and the downspouts were left hanging. The crew left wires for the heated gutters hanging. I attempted to work with the company and they had someone come out and walk through and look at the work and he would go back to the office and make an additional work order, I was told that if the siding could not be fixed, money would be deducted from the balance owed. Supplies were ordered and work began to fix the rolled roofing; however, the siding was never repaired and they could not repair as it was not their issue. I have tried multiple times to work with them on the balance owed in the amount of $17,000 to no avail, I just want my siding fixed, I am a 77 yr old widow and willing to pay my debt but they are not willing to work with me. I felt pressure signing the contract in the first place. I just want the siding fixed as they are the ones who destroyed it.

  

  Business Response

  Date: 01/16/2024

  we have left messages to schedule1/12/2024 ******, Pamala    10:03:12 AM
  LVM on main number requesting call  back to sch. Sch w SP Con 1/17 or next avail. 

   

• Initial Complaint

  Date:12/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************************************************************************************************************************************************************************************************** I paid $29,000 mto repllace 11 windows and one patio door on 6/29/23. I have had nothing but trounle. The complaint I want to file with the BBB is in regards to my patios door. I had a perfectly working door. The sales representation told me I needed to replace the door with their "more energy efficient door." I showed him to dog door panel that was present and told him the door needed to accomidate that. He assured me that the new door would allow for the dor door panel. When the door finally came( after they had to reorder it), it did not accomidate the dor door. I bought a new door door to ry to fix the problem. WHen it became codl out, it became evident that there was a nearly one inch gap between the sliding glass doors that wind, air, and cold blew through. My living room was 60 degrees when the house heat was set at 70. I notified ******** and they sent a service representative out. Their response to me was that "this is your problem" and they would not fix it. I now have an expensive sliding glass door that will not seal. I have temporarily solved it by putting foam in the crack. I believe that ******** should be responsibile for this problem as I told the sales rep that I used a dog door and he assured me that the new door would accomidate that and be "more energy efficient." Instead I got a one inch direct communication with the out of doors between the sliders.Possible solutions include refunding my money, replacing the curren tdoor wiht a ******** product that will seal, or ******** paying for me to **** someone to install a dog door in the adjacent wall of my house.

  

  Business Response

  Date: 01/16/2024

  SERVICE WAS COMPLETED AND THE DOGGY DOOR IS NOT INSTALLED BY ******'s AND NOT WARRANTIED 

  Customer Answer

  Date: 01/16/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  No one is asking them to commetn on or cover the doggie door. The problem is that their door will not close with the doggie  door inplace and I made it clear to the Hansens' installers that I needed to keep a doggie door inserted next to the door. He told me the new door would work just fine with the doggie door which is grossdly incorrect.

  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several weeks ago i ordered a sliding glass door from 1 800 Hansons, and applied for credit to purchase it. After thinking about it for a few weeks, we decided that we could not afford the window, and did n ot want to put the window on credit, so called 1 800 Hansons to cancel the order. They are telling me that it can not be cancelled because the the door is made and going to be delivered in 6 weeks. I informed them that I got an email this morning saying it was still 8 - 10 weeks before it would be installed. When I tried to speak to someone about it, they did nothing but argue with me about the email and refused to let me speak to a manager, so I called back and asked to speak to a manager directly. After waiting for nearly 15 minutes, a different employee also told me I could not cancel it, and instead of trying to find a solution, just started threatening me. I do not have the money to buy a $6000 window, and never signed any paperwork from the loan company, so I am not sure why i can not cancel my order, especially if is is still 10 weeks before the time it is supposed to be done and installed. No one ever told me when we ordered the window, that I could not cancel the or I would have never ordered it that day. Please help

  

  Business Response

  Date: 01/02/2024

  We are sorry for the issues, But the door is ordered, and financing approved we dispute that a manager did not speak in regards.

  The cancellation period is 3 business days from the day you Signed the contract. 

  Please be aware of the breach of contract conditions in your order. 

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all they took over 15 months to complete the project. 1st issue.They also removed the siding off of my house when they were supposed to do the detached garage. They did correct the house. Then they put the wrong size of siding on the garage. They told me they will not fix it because I received new siding on my house. There was nothing wrong with the house and I feel I had a better product prior to the mistake.2nd issue.They installed the rain gutters to where the water will not drain.3rd issue Removed all light fixtures and didn't reinstall. Now they are missing.4th issue.They damaged the new windows during the siding install.5th issue.They would schedule days and not show up or call. I have multiple missed days from work witch cost me thousands.

  

  Business Response

  Date: 01/02/2024

  We are sorry for the issues; at this time the installation is completed and look forward to many years of satisfaction