Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  387 W Dussel Dr Maumee, OH 43537-1632

  
• 

  1-800-HANSONS

  256 Airport Industrial Dr Ypsilanti, MI 48198-6061

  
• 

  1-800-HANSONS

  3788 W 2270 S Ste D Salt Lake Cty, UT 84120-2371

• 

  1-800-HANSONS, LLC

  6150 E 49th Ave Commerce City, CO 80022-4503

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new roof through hansons and when it was completed, they asked if it looked good. I stated yes. Only to find out that my gutters are completely clogged with roofing debris and my gutter guards are damaged in areas. I own a two story home with no means to reach the gutters on that section. There warranty for service is not holding true. They told me they are not going to remedy the situation.

  

  Business Response

  Date: 07/19/2023

  Tell us 7/19/2023 *****************************;   9:45:10 AM
  Called and left vm with customer of svs appt date and time and also let them know they do not need to be home for this. Left my call back number if they have any questions.
  
   
  Service Scheduled for 7/25/2023

  Wecare sorry for the delay in responding and look forward to a satisfactory conclusion.

   

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shed **** replacement, scheduled for Monday, June 19th & expect the crew to arrive between ****. Woke up to my Ring Doorbell going off around 7am. 5 men were there. Asks me about the ******************** not being there & told him I have no idea. Said he'd call his boss & see what's going on. Get a call from scheduling & told materials should be delivered on Wednesday, 21st. Wednesday morning, I hear my motion notification going off alot. See someone walking around the now dropped off **************** myself together to see why someone is creeping around my yard. I go outside & theres one man with his van ****** out front. He asked me about my service but asked me if I booked through a different company. I asked, do you mean Hansons? & tell him that the materials havent been dropped off yet. He said he'd call his boss & see what's going on, but that he may be able to get started. He eventually set up his ladder in the backyard & proceeded to lean on the ladder, scroll on his phone, & hit a weed pen. (I know the difference between a nicotine & a weed pen. I don't judge him too harshly, but I think it's very unprofessional)Materials eventually got delivered & once the roofs underlayment was exposed, I could see rotten wood. I stopped him when nailing plywood down & called the company on why materials are not here for those rotten spots that need replacing; & was told that they don't do that. No remedy for the situation.He pulled off the drip edge & the rotten wood became 100x worse. The installer said he'd fix it on the side b/c they werent getting back in touch. I kept calling & they said theyll reach out to him and he'll fix it because it is very damaged now.He said hed be back "at 8-8:30, maybe". & left materials in my front yard that I moved around back to not get stolen. + I noticed the wood was bowed.I look online and see there's a 40% off Summer ******* that I was not offered to begin with , or even as reconciliation for how awful this experience has been.

  

  Business Response

  Date: 07/06/2023

  management is aware of the issues we are sorry and glad the contract was completed .all promotions available are provided at time of sale ...

  The Classic package selected and installed is a great value.

   

  We hope you will enjoy your new garage roof

   

  Customer Answer

  Date: 07/09/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This business handled this whole situation unprofessionally and with complete lack of care. The charges that I am subject to are not worth the work that was done. I don't believe there is any practice in place for these installers to be doing consistent and well manufactured work. The roof on my shed is still bowed and looks very sloppy. This large company can continue to operate yet only produces mediocre work with no care on customer service and satisfaction. They move as quickly as possible, tell you that you don't need to be home for installation so you can't document the terrible job they do, and try to close your sale without any consideration on what the customer is truly paying for. I also let the company know that my installer was smoking a marijuana vape pen on my property at the beginning of installation and they did not care about this illegal safety issue. There are so many other instances during this fiasco that I cannot fit into the allotted time to type out, so I will attach the documentation I was able to get during my installation to show how unprofessional and unsafe this company is. 

  At the time of my installation, there was a 40% off ************** discount that was not applied to my overall service. I was able toget that promotion on the extra materials that were needed, but not to my overall service. I do not understand why the company would give that offer to anyone else booking with them the same day I received my service but refused to apply that to my total service. The 40% off my total would be a more fair price range for the service I actually received. The company should also send an outside professional to inspect the work they provided to get further documentation that the work that they are providing and charging for is completely inadequate and should be illegal. Not only can you see the bowing from the outside of the shed, but the inside looks like it was done by someone unlicensed with no knowledge of rebuilding a sound structure. I still do not understand why their sales reps do not provide a closure inspection during their consultations to understand the full scope of a project so their installation team is truly prepared and knowledgeable for the work their about to take on. 

  
  Regards,
  
  *******************

  

  Business Response

  Date: 09/26/2023

  We are sorry for the issues and are glad the install is complete and paid.

  All promotion discounts were applied at the time of sale, Thank you for your business.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** was out last Thursday June 15 2023. She was here almost 2 hrs. Gutters roofing siding windows. She said she would have estimates by Friday, the next day. I told her Monday was OK too. Never heard anything back. Called today Wednesday Jun 21, 2023. Call her now she said no to siding and roofing work per her boss. Said she had "Family emergency" which I believe is untrue. Then she sent me an email estimate/quote for almost $18,000 for cheapo btw aluminum gutters on my modest home. AND another almost $18,000 quote for 2 windows in white, not even beige/almond to match my home. Is this a joke? I'm an influencer and will warn others to not bother with 1800HANSONS!!! Wasted a WHOLE week of my valuable time for nothing!

  

  Business Response

  Date: 07/06/2023

  The appointment for /siding /gutters and a window was provided all promotions and we are sorry you declined our offer.

  We hope you are successful. With your home improvement project..

   

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered windows a couple months ago they called to schedule an install when they came in. Install was suppose to be 6/16 between 8 and 10 am. They called shortly after 9:30 and said they will not be coming at all. I already missed a day unpaid from work so I spoke to a manager and he said he would reimburse me my lost wages and would call me on 6/20 to discuss further. Called him twice with no answer or call back. I rescheduled install to 6/21 between 8 and 10. At 10:30 they still werent here so i called the office and they said window guys havent even checked in with them either and that the manager would be in contact with me. I called manager twice with no answer or call back. I yet again missed another day of unpaid work. I just want my 2 days of work wages reimbursed via check and have them come do the job or reimburse my lost wages and cancel my order completely with no charges

  

  Business Response

  Date: 07/10/2023

  We are sorry for the installation issues .A message was sent to the manager to action asap.

  We do not reimburse wages ,Although a consideration may be given regarding the financed amount as no down payment was paid .

   

  We look forward to a satisfactory completion of the order

  Customer Answer

  Date: 07/10/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I was told on the phone id get a reimbursement check of some sort. I still cannot get a response for installation. At this time i just want my order cancelled at no penalty and not be charged for anything
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 09/26/2023

  Wea re sorry the issues, we are happy to see the completion. And payment 

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased triple pane windows for entire home but 2 windows was received double pane instead. Placed another order and same thing. Also, purchased window ***** for entire house and 2 did not get installed but work order shows installed. One track in the bedroom window is loose. They did however fix the window screen size because I was getting bugs in the house but that was reluctant. After telling them I wanted my old windows back they managed to order a different size screen and it fits perfectly. Overall very sloppy job was done because one window wasn't caulked all of the way. They was supposed to put drywall and mud one time at window that I had changed from a door. They only put a strip of drywall tape on one side. *** basically had to fix all of the windows on my 1st service call. Now I'm at my 3rd service call with the same windows not right. I beleive if I would of signed off on financing, I would be having an even worst time with them. I want my windows the way I ordered them or they need to give me a refund for those windows and ***** that they can't do within the next 30 days. I have not heard back from ****** and I sent them an email stating my complaints and no call. ***** the salesperson told me that the BBB ratings was inaccurate but they are true. Sales is wonderful and install/products is horrible. Check your windows if you bought anything but single pane. Use a flashlight and see the reflection of how many glasses should be there.

  

  Business Response

  Date: 07/10/2023

  We are sorry about the issues that you've had it's been noted and we do apologize.

  The two large end vents have in reordered in triple pain and we apologize for that mistake.

  We look forward to a satisfactory conclusion for your order.

  Customer Answer

  Date: 07/10/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] 9 out of 10 windows are not right.  I don't feel appreciated has a customer due to the lack of communication and this being the 3rd time someone has to come out.  I don't have 2 window *****, 2 end panels and 1 bathroom window is not triple pane, the track is broken in the bedroom and the rest of the windows have large gaps that allow bugs to enter my house.  Communication is key when $16k is looming and I have only one window that is ok.
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 09/26/2023

  We are sorry there were issues we are happy the services are completed ,An adjustment was made to the amount owing as a consideration.

   

  Customer Answer

  Date: 09/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 

  In the future, please send someone to verify installation is completed correctly and verify the right windows are going to be installed.  Quality control and customer service goes a long way. 

  Regards,

  *********************************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Hansons in June2022 to reside my home in ***********, **. We gave a 50 per cent down payment and agreed to pay the balance when completed. They reported completion Jan 2023. We are snow birds and were in ****** at the time. When we arrived back in April it was discovered that the job had only been partially completed and some panels had also fallen off. Further panels were damaged as a result. I immediately called the contractor on a Wed. Another representative called on the Friday before Easter and said ihe issues would be addressed on the followong Monday. This did not occur and several weeks later I called again to see why there was a delay. I was referred to a scheduling **** and was given a date several weeks later. The day before the appt they called and said I needed to reschedule because they were working on another job. I was rescheduled for a week later. When this date arrived they called once again and said the weather required another reschedule for the next week. A crew showed up but after inspecting the issue they said they needed to order parts and would be back in 1 week. This was over 1 month ago and subseuent calls to scheduling has not revealed a new appointment date. Their TV ads suggest a lifetime warranty but they apparently mean it will take your lifetime to get it!!

  

  Business Response

  Date: 06/28/2023

  We are sorry for the delays, as the parts order has been received and a crew availability will be soon 

  We look forward to a satisfactory conclusion.

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I am still waiting for ******** to complete the installation and repair the damage that was done in the initial installation. I have called their scheduling department a number of times and get a new excuse every time. Do not use this company for anything as they overpromise and underdeliver. It may take a lawsuit to finally get results!!
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 09/26/2023

  We are happy to report the services. Are complate and look forward to many years of use of the products. 

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Estimate was beginning of May. Roof installation was end of May. Never received signed contract for material, labor despite asking for one. Sold a roof package based on more square than actual roof size. Charged for material not used based on oversize estimate. Lied to by company when questioned about charges for material and install irregularities. Do not know if discounts were applied because they will not send a contract. Despite having 2 years no payment deal, finance company attempted to withdrawal full amount 1 week after roof was completed. Some other issues were resolved but only because I was already paying an inflated price. The company has not been forthright and honest to me from the beginning. The issues I have had with them are to numerous to put into this complaint.

  

  Business Response

  Date: 06/28/2023

  All discounts are indicated on the contract all purchased material was used .

  the Classic package purchased does not include ridge vents, cans only .

  The satisfaction and completion form was signed on 05/26/2023

  we hope you enjoy the roof for many years to come .

   

   

   

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had siding and gutters installed last year. We noticed some damage on the siding in the back due to something falling on the siding during the winter and there is some damage around the garage doors. I submitted a service request with hansons they said there would be a charge. I inquired about the Lifetime Guarantee and they said it was not because it was not a hansons issue. This is not what we were lead to believe when purchasing the siding and gutters. I believe the example provided to us was if we were mowing and a rock went through Hansons would repair it. I believe we also followed up with more examples and at each turn the response was was covered under the Lifetime Guarantee. This is a perfect example of UDAP fron FTC for deceptive sales practices.

  

  Business Response

  Date: 06/15/2023

  We are sorry to see that there has been an issue caused by external forces mother nature storms etc 

  Our warranty is very specific in regards to labor or materials this is not a failure of the material nor the labor .

  I warranty language can be found @ Hansons.com

  ******** service department if in agreement to repair will provide a fair quote.

  We hope that there will be a satisfactory conclusion to the issue.

  Customer Answer

  Date: 06/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The business continues to not understand the complaint. The complaint stems from deceptive sales practices by saying one thing during the sales of $72,000+ project and another when followup work is request. UDAP from FTC details Deceptive Practices which in my opinion this work fit into. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 07/10/2023

  We are sorry for the damage to the property caused "by something hitting the house"

  This claim is not warrantied

  Property damage should be covered by the home insurance .

  The contract does not provide for damage caused by storm/abuse/.

  The product  installed is not defective.

  WE have previously made an offer to provide minimal cost for labor too repair with the   extra material onsite .Provided no other material is needed to complete.

  All terms of the written contract have been met.

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The company continues to lie and not address the main issue.  1.  They have never made me an "offer" for minimal cost labor to fix.  2.  They do not address the deceptive sales practices that they deploy when trying to make a $72,000 sale by the sales person stating damage would be repaired by the company and covered. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representatives of this company have been to my home as many as 7 to 8 times this year to complete a new siding job. !st, the wrong material was ordered to complete the job. From that time forward, multiple different crews were sent out to complete the job and repair the mistakes that were made by some of the other crews. They left gaps in my siding and the wrap around my windows is letting loose. I have text messages going back to March that my work would be completed but I keep being mislead by being told it will be a couple more weeks. I called the company today and I was put on hold and then disconnected again! I have been very patient but it has run very thin!!

  

  Business Response

  Date: 07/10/2023

  Our  representative has a recorded call speaking with the complainant we are sorry about the issues of the material shortage but unfortunately the complainant  refused to speak to her and hung up.

  We Will have this expedited and completed with regard to your warranty work we do apologize for the delays and I'm sure it will have a satisfactory conclusion

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales man that came to my house from 1800hansons gave me a quote for a new roof and gutters for my house , attached garage and separate garage on the property. The main reason for me wanting to do this project is because my separate garage has a small leak so I wanted that roof fixed asap. The sales man ****** assured me several times that the house, attached garage and separate garage would be done for roughly ******. They charged me the full amount mentioned and didn't do my separate garage. They said that it wasn't part of the contract. I called them and they assured me it would be done then on day two of the roof install to the house I talked to the crue and they informed me that hasons told them to not do the installation on the Separate garage because it wasn't in the contract. I called them once again and the sales man lied and said that the separate garage was never part of the deal. They said I would have to pay an extra ***** dollars to get the garage done. I said absolutely not. If I new that it wasn't included in the price for ****** I would have never gone with hansons. When the crue came out to do my gutters they said ****** the sales man measured wrong and they didn't have enough material to do the job. So the crue contacted hansons and told them about the issue. The gutter crue has said that this isn't the first time this has happened with ******. They did end up finishing my gutters and roof on the house and attached garage but still will not do the separate garage roof installation unless I pay them more money. The manager i spoke with about the issue was very **** a sort with me and so was ****** the sales man. I just want what ****** promised me when he came over to give me a quote. I didn't even get a copy of the contract from ******. He seemed like a decent guy when he was doing his sales pitch. I guess I'm just an old fashioned guy who takes people for there word. I see now I can't trust anyone when it comes to sales. The question I brought up was if ****** measured the gutters wrong who's to say he didn't s**** up when measuring the separate garage and fuged the paperwork to cover his s**** up. I guess we will never know. Just very disappointed in 1800 Hansons. My wife is also a witness to everything that was promised in the install deal. They have truly made me not want trust anybody anymore. Sad !!!!!!! The sales agreement was done i do believe early may or late April. They just did my installation of the house roof , attached garage last week. June 1st and 2nd. My gutters were completed Tuesday June 6th.

  

  Business Response

  Date: 06/28/2023

  Tghe service is *** process and material orderd

  we look forward to a satisfactory conclusion

  Customer Answer

  Date: 06/28/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]  I have not heard from Hansons about any materials being ordered for my garage roof installation. 
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 07/13/2023

  The contract is complete although a gutter service is scheduled per the customer.

  we are sure the conclusion will be satisfactory to the gutters

   

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************