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Business Profile

Incentive Programs

Chrysler Incentive Program Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

Customer Complaints Summary

  • 2 complaints in the last 3 years.
  • 0 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chyrsler diagnosed the repair of my Pacifica incorrectly, customer# REMOVED. The inital cost of the service proved was $6822.05. The service provided was under warrantee for a year. Less than a year later I had to bring my Pacific back to Chyrsler and it was initially diagnosed with the same problem which fell under the warrantee. Then, it was discovered the inital repair was diagnosed incorrectly which caused more damage to the Pacifica, invoice# C65578. Chyrsler is refusing to take any responsibility for the incorrect repair, eventhough the senior technician discovered the error and has documented problem. REMOVEDis the only provider of service. I am not the expert. i have gone back and forth with various Chyrsler managements with no results. In addition the technician attempted to help rectify the issue. I had to pay more money to have the Pacifica fixed, $7575.66. I have paid Chyrsler a total $14,397.71 and Chyrsler is not taking any responsiblity for their error.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a dodge journey. I took it to my garage Carroll County Auto on May 16th 2023 for a sound I was hearing. My mechanic looked it all over and found out that the CV midshaft needed to be replace as it fell apart in the machanic's hands. So the car is undriveable. The garage ordered the part and was told it would come in in two weeks. So we waited. Two weeks came and went and then it was changed to August. We again waited and August came and went. And everytime the garage called to check on the part they were given a new date the following month out. It is now January 12, REMOVEDand I'm no closer to getting my dodge journey back then I was in May when I left it. I live in the country and in the REMOVED. I'm 25 minutes from a store and have 3 little ones under the age of 3 so I need carseats. It has not been easy for the last 8 months having no car or having to pay friends to take to places. I need my car back. i have been more then patient with Chrysler. I can't tell you the number of times we have called checking on the part. In the beginning we were told to call REMOVEDwe called this number so many times that when they heard our name they would hang up on us. I filed a compaint with the REMOVEDBetter Business as I was told that was where we should file but it turns out we were wrong and not no where with them. Since then we have been calling every once in awhile. We talked to someone in October that wants us to pay $300 to tow the car to a dealer then another $600 or more to diagnos the problem. And then the car could sit there till they get the CV midshaft. But no garantee that they would get it any sooner then my garage is. I don't have that kind of money to spend and then have the car stil sit there. We already don't know what the brakes or battery will be like after sitting for 8 months. The CV midshaft broke in the machanic's hands so it isn't driveable. We don't need to rediagnos the problem we know what it is. I need my car back this is crazy.

BBB Accreditation: None

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