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Business Profile

Freight Forwarding

TForce Freight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of your drivers hit my husband and then proceeded to leave the scene before even making sure he was ok because the driver said it wasnt his fault so my husband followed him back to the REMOVEDin REMOVED, REMOVED. The manger was very unprofessional. My husbands car driver side is completely messed up because of the semi driver but yet the driver continued to deny it. They gave my husband and the police the wrong insurance company and a fake policy number. The manger tried to offer my husband $500 to leave and when my husband said no the manager threaten to call the police (police was already called and on the way prior to this). The manger told my husband its not their fault and they arent paying for sREMOVEDIm contacting a lawyer and a lawsuit will be filed so I suggest corporate to give me a call and sort things out.

  • Initial Complaint

    Date:10/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TForce Freight has misplaced 1 of a 4 pallet shipment. We filed a claim 3 months ago regarding this and have been pushed back and froth from one department and representative to another. Pro#REMOVEDI have called around the last couple of months different departments within TForce and trying to locate this pallet of over 20 boxes of tiles.I was eventually told to file a claim as nobody could find this missing REMOVEDclaim number REMOVEDcannot be completed by REMOVEDin claims who has been completely unhelpful and unresponsive to my emails and voicemails.She told me to reach out to the REMOVEDTForce representative who also has not responded to emails.Ideally, we would like this pallet back as the order of tiles already had to be reprocessed and shipped at our expense almost 2 months ago. I also have been in touch several times over the months with REMOVEDand REMOVEDin REMOVEDin REMOVED, the destination and they have not been able to locate the pallet there. I had received a photo of the pallet from some location of TForce from REMOVEDin the REMOVEDlocation.TForce will not work toward located this pallet or compensate for the loss

  • Initial Complaint

    Date:10/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REMOVEDMK Online Sales REMOVEDPhone: REMOVEDEmail: REMOVEDDate: October 10, 2025 Better Business Bureau Complaint Department Subject: Formal Complaint Against TForce Freight, REMOVEDand REMOVEDI am filing a formal complaint against TForce Freight, REMOVEDand REMOVED/ REMOVEDregarding a shipment that remains undelivered despite full payment. On or around September 23, 2025, a pallet of my merchandise was shipped through REMOVEDthird-party logistics arrangement with TForce Freight (PRO #REMOVED, BOL #REMOVED). The delivery was intended for the REMOVEDin REMOVED, REMOVED. For nearly two weeks, the pallet has sat idle at TForce Freights REMOVED, REMOVEDfacility. Despite multiple contacts, TForce Freight refuses to deliver, citing contractual restrictions with REMOVED. REMOVED, in turn, has not provided assistance or direction, leaving my shipment stranded. This has caused substantial delay, loss of income, and hardship. I paid in full for transportation services that were never completed. Both companies have deflected responsibility instead of resolving the issue. I request the BBBs assistance to: 1. Secure immediate release or delivery of my property. 2. Hold both TForce Freight and REMOVEDaccountable for failure to provide paid shipping services. 3. Prevent future misuse of third-party logistics that harm small business owners like myself. Thank you for your attention and assistance. Please contact me regarding the next steps in resolving this complaint. Sincerely,REMOVEDMK Online Sales

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted twice over the span of two weeks regarding an open invoice once by personal cell phone and once by business email for a REMOVEDProducts which I have no connection to. I was told TForce removed me from REMOVEDaccount, and I would not be receiving any further communications, I asked how my personal cell phone number got linked to the REMOVEDaccount and REMOVEDsaid they do a general search and attached phone numbers to accounts randomly. I am concerned that my information is being attached to random accounts and the fact that TForce is sending random invoices and statements with account numbers and personal business information to anyone their system thinks in linked to an account. REMOVEDcould not tell me how they search for contact info to attach to accounts, and my other concern is important business information being released to anyone that could use the business' information to ship anything all over the world.

  • Initial Complaint

    Date:07/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against TForce Freight for refusal to deliver two LTL shipments destined for REMOVEDfulfillment centers.Shipment 1:PRO Number: REMOVEDPicked up: June 12, 2025 Destination: Amazon RNO4 Shipment 2:PRO Number: REMOVEDPicked up: June 19, 2025 Destination: Amazon HLI2 These shipments were picked up nearly a month ago and have not been delivered, nor have I received any meaningful updates or status reports from TForce Freight. I called the carrier today, and the customer service representative was dismissive and refused to provide assistance, stating that they would not deliver the shipments.This delay and outright refusal to complete contracted transportation obligations have severely affected my business operations. These are time-sensitive FBA shipments and the lack of communication and service constitutes carrier negligence and service refusal.I respectfully request REMOVEDto investigate this matter and take appropriate regulatory action against TForce Freight.Thank you for your attention and assistance.

  • Initial Complaint

    Date:05/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold an item on REMOVEDto a customer. The customer selected pick up from me at my residence. The customer arranged for the item picked by a company called T force freight. We thought nothing of it. The item was picked up and gone now this company is seeking over $1100 From me. I have nothing to do with this person contracting T force freight to pick up an item. The item is gone I guess since their customer, theyve hired. REMOVEDso since their client was some sort of strangely neglectful person and not paying their bills. So they now seek to take and REMOVEDmoney from myself. So some guy and grifter with a habit of stealing money from honest people scams them and now they want to Steal from for the funds for this. I mean we have all heard of scams in REMOVEDlike this. This is why good people like myself have to retain lawyers and take and protect ourselves. but firstly, Id like to take and report this to the Better Business Bureau and their practices of what they do. The account number is all it is from the collection agency REMOVED, that is all I have as is I have never contracted TForce for anything in my life. Someone else contracted them to ship something from myself to them as the terms of the REMOVEDauction were that they picked up the item from me. Just as if they drove up in their car and it in their car. This is a total miscarriage of justice. I do plan on pursuing this later, but at first, I thought I should start with the BBB. we do not take theft lightly and believe that these people should not be prosecuted for trying to scam people out of money. Could you imagine some poor old lady who wouldnt know any better but to fight. And that is what we will do, we will fight.

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company is a scam. I been trying to get in contact with someone about my package.

TForce Freight is NOT a BBB Accredited Business.

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