Business ProfileforThe Crown Choice Inn and Suites

Worst experience in any hotel ever stayed in in any state. Had to call several times and then wait on hold 23 minutes just to get someone to help me. When I explained EXACTLY what kind of room I was looking into, three beds, preferably 2 bedrooms and most importantly was it to be on the water. I said lakeside on that brief call so many times it felt like I was maybe making them feel like they didn’t know how to do their job. But water was that important. She said they do have a room available like that, told me the name of that room and I could book online. I said I don’t want to book online, “because I don’t like booking through a third party. can’t you help me”? She got frustrated and said I guess but you can go right on our website not a third party. If you need me to help then it’ll be a while longer on hold. So I said forget it I’ll go online to their website. That is exactly what I did but somehow I magically got switched to booking.com without realizing. When we arrived the hotel wasn’t even in the same side of the road as the lake omg. I was not happy. And to find out we paid $300 a night for two nights to look out into a parking lot!!!!! They said they was nothing they can do because i booked with booking.com I was floored because I knew I didn’t ….but sure enough it was right on the paperwork. The hotel was run down, dirty and water park was gross the kids didn’t even use it. The room smelled, toilet ran constantly and shower filled up with water every time someone took a shower. Absolutely terrible. The gal at the front desk was kind. I could not believe they lied to me about being in the water. What a scam. The most important part to us. I justified paying $300 a night because we could sit on the balcony looking at the lake