Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Van Conversions

Clock Mobility
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a scooter from this company for our family trip to REMOVED. We were told the scooter would last 16 hours. We used it to go 10 feet to the shuttle and then another 10 yards to the ferry. 20 minutes into walking around REMOVED, the scooter was already beeping. We had to find a place to charge it within the first hour of our trip. My dad sat and charged his scooter instead of being able to go into the fort with us. He could not use it for more than 25 minutes without having to stop and charge it. He missed out on most of the sites while on the island because he has to charge this faulty scooter. When we got home, we charged it overnight in anticipation for our beach trip the next day. We walked starting from the harbor and made it about 15 minutes before he had to stop and charge it. Unfortunately, he could not even make it to the lighthouse since there was nowhere to charge his scooter. We returned the scooter and this company denied us any refund. My dad missed out on most of the adventures we had planned because of this faulty scooter. I would absolutely NOT recommend this company for rental options.

    Customer Answer

    Date: 02/04/2026

    We have not heard back from this company yet. We still want a refund.

    Business Response

    Date: 03/04/2026

    The scooter in question was inspected upon return and determined to be in normal working condition. The battery received a charge and maintained the charge for the normal amount of time. It was determined that the user adjustable speed control was set at the lowest available setting and the tone stated by the customer was notification that it was set at the lowest power setting available. It could be compared to driving your car around at idle, it would not have enough power to climb any incline. There is no tone that sounds to indicate battery level, just a battery indicator gauge, much like a "gas" gauge. The scooter has been rented to subsequent customers with no complaints or operating problems. We do maintain a 24/7 emergency service and the on-call technician never received any calls from this customer regarding any issues with the scooter. 

    Our company also is not a member of the BBB.

Clock Mobility is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.