Business ProfileforMedical Financial Solutions

RWJBH Emergency Physician bill for DOS on 1/4/23 St. Barnabas Medical Center ED_OBS, by Dr. **************************** A bill from RWJBH Emergency Physician was ccvd in late March and due on 3/29/23 was paid IN FULL by check on 4/15/23. $330.57 #**** from my father's account, (***********************************) was posted as paid by the bank on 4/19/23. The billing account number was on the ****************. We have received bills monthly claiming we still owe this money. ***************************** (my mother) has called at least 6x, provided proof via email two times, and spoken to customer service o a CHAT. ********************** say their system doesn't keep ref call #'s or email records. ****** called with our insurance company escalations team on a 3 way call, MFS always promises to fix it for next bill, but never do. Their number: **************. Their business address of PO Box *****, *************, ** 73143-6408, while Checks are mailed to PO Box *****, **, ** **********. We have called the hospital, the ************* attorney general, the ** **** of ********* and FInance, and St. Barnabas to try to find a live person who can correct this and no one knows. This company has received payment. If they continue to harass me and my family, after a payment was made, they are knowingly harassing a consumer protected by laws and deserve to face consequences and penalties for their behavior. This is fraud and harassment. The "customer service" email is ******************************** my emails were sent to this email. They also told me they do not provide call reference numbers. I was told as of 5.22.23 this was being resolved. Three months have passed since payment was submitted. The company should close this account and **** the bill as fully paid. AFTERWARDS, the company must desist from further phone or mail contact.