Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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1-800-HANSONS has 19 locations, listed below.

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• 

  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  4155 40th St SE Grand Rapids, MI 49512-4121

  
• 

  1-800-HANSONS

  3788 W 2270 S Ste D Salt Lake Cty, UT 84120-2371

  
• 

  1-800-HANSONS, LLC

  6150 E 49th Ave Commerce City, CO 80022-4503

  
• 

  1-800 Hansons

  3405 SE Crossroads Drive Ste. B Grimes, IA 50111

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a screen serviced here and they gave me the hours to pick up which was Monday - Friday 8 am to 4:30 pm. I come here on Friday 8/29 at 4 pm as I have limited time to get off of work to pick up and no one is here. The company does not adhere to their own hours of operation.

  

  Business Response

  Date: 08/30/2025

  So sorry! 

  You . You're welcome to call first to make sure that the holiday hours did not interfere with normal processing of our normal business day Please be assured by calling first to make sure your screen is Available, are happy the FREE warranty service was available to you!!!

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered new windows and they installed the wrong one even though I told them it was wrong and they said they would come back and put the right one in, now they refuse to put the right window in. The other window has poor craftsmanship, and they refuse to fix the problem with either.

  

  Business Response

  Date: 08/28/2025

  Hansons take customer concerns seriously, this issue that is claimed was inspected by our Branch Manager, who was asked to leave} and all contractual specifications were met.Any future service request are covered under the warranty agreement. See Hansons .com 

  We are sorry that your expectations were not what we had hoped.

  Thank you

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 1-800 Hansons for a new roof and 3 new windows back on 1/29/22. The windows were set to be installed 5/13/22, but we're pushed back numerous times (delays on Hansons) and the first attempt to install was 10/24/2022. The subcontractor they sent out (Rosewall Windows) did a terrible job which required several attempts thereafter to remedy. After a handful a service requests to shim and adjust the windows to where I could operate them and a demand letter from my attorney they finally completed the initial window installation a year later! Fast forward to the spring of 2025. 2 of the 3 windows are back the not working correctly and the south wall window won't even open. I called Hansons 3 times and finally got **** from their ****** office to come inspect the windows. He confirmed the company they "used to use" was Rosewall Windows and they did a terrible installation here and he would have all 3 windows.l removes and new windows installed. That was on 4/1/25. I have since called a dozen times, escalated the matter 5 times, even had the *** conference **** in after I started getting conflicting status updates. **** had told me the windows were getting replaced entirely. The service **** would later tell me the windows were still being made and then a month later they say they don't even see an order for new windows. It's a runaround every time I seek answers and for $20,000 I expected a h*** of a lot more quality and communication! The only time Hansons jumps up to complete a task after they already have been paid is when they are forced to by an attorney demand in fear they will be sued for services.not rendered or a class action suit which they have many against them. I paid 4 times the normal cost for 3 windows under the sales pitch that they would provide an amazing product and service! Unfortunately this was a scam job by the local office to charge a premium then hire thr cheapest contractor possible then ghost their clients after!

  

  Business Response

  Date: 08/26/2025

  THANK YOU FOR TAKING THE TIME TO SHARE YOUR Experience sincerely apologize that your expectations have not been met.

  A priority message has been sent to senior management, and you will be contacted soon.

  We look forward to a satisfactory conclusion to the warranty service.

• Initial Complaint

  Date:08/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-12-25 I had the salesman out. Very horrible pushy man. I caved in gave a deposit for a roof. After an hour I called the company and emailed him to say I had changed my mind. They still deposited check. I can not get anyone to answer the phones or the sales man **** to respond.

  

  Business Response

  Date: 08/13/2025

  Weare sorry  for the issue, our system is very efficient and you are aware a refund is in process and your order is canceled .

  YOU MUST SENT THE RIGHT TO CANCEL FORM SIGNED AND DATED AS REQQUIRED 

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2024 I had submitted a Service Request to get our slider door screen fixed under our "Lifetime Warranty". With no response after several attempts to call the Omaha, ** location. My husband then submitted a second Service Request several months later (I don't have the exact date) with no response, he called and spoke to someone who stated it was our responsibility to get the screen to them to replace (that was not what they originally told us when they sold the windows to us). We had to submit another work order (one of many since they installed the windows in June of 2023) for yet another issue with wind/rain/snow ******* through the sliding glass doors and windows. They sent out a contractor for that and that contractor confirmed it was NOT our responsibility to take it to them it was theirs to come to us and they would call us to get that scheduled . But nothing came of that either. Fast forward to approximately 12 days ago, I commented on one of their ******** advertisements warning of the issues we've had of the company. On July 21st, 2025 a ******** message came through apologizing for the issues we are experiencing and provided an email address so they could escalate to management, so I sent that email...with no response. I tried to reach out again in Messenger and the are not accepting my message (could have blocked me). I tried to click on the "View Comment" and the post has been completely removed. We are still experiencing issues with inadequate window seals in the living room, and can actively hear wind ******* through. The window is not properly seated in our bedroom making it difficult to close the windows after being open, so we just don't open the window any more. From waiting many, many months to get them installed originally after signing the paperwork deal, to continuous issues with the windows/screens themselves, I would not recommend this company to anyone.

  

  Business Response

  Date: 07/31/2025

  1800Hansons takes warranty issues very seriously and we are sorry you are experiencing difficulty getting a timely response.

  A priority message has been sent on your behalf to the regional Branch as well as service department.

  We look forward to a timely solution to your service request.

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024, we purchased services from ************** for siding. During that time, we were told and sold on the idea that the previous siding of the house would be replaced, as it would interfere with the new siding. We agreed to the services, and purchased it. In June, ******** then placed new siding on the house. However, after review we realized that the previous siding that we were told would be removed as part of the service contract, had in fact not been removed but had the new siding placed on top of it. In addition, the siding was not flush against the side of the house, providing possible weaknesses in coverage and allowing moisture to possible gather underneath and into the boarding.We raised these concerns within a week of the services rendered. At the time, we were told that it was not an issue, and that the service had been provided as specified. We continued calling, requesting a copy of the contract and supervisor review of the work. We were told several times, that the old siding had been replaced and put in the trash and they 'had photos' of which they never provided when asked. It was only after continuous complaints that they agreed to send a supervisor.We did not get an assessor/supervisor until nearly a month after the completion of the services. The supervisor in question, was dismissive of our concerns, and in fact, told us, that we agreed to not have underlying siding replaced, that it's removal was not part of the contract because it did not need to be removed. We were told, that it was siding that would serve as the 'base' of the new siding, and our concerns about possible weaknesses were dismissed. We have continuously attempted to receive a copy of the contract, but have now been basically blocked as a number. Any attempts by my mother, identifying herself, is met with silence as they refuse to ********** addendum, we have recently received a text message from the same company, offering their services.

  

  Business Response

  Date: 07/29/2025

  The superintendent met with you and explained flat board siding and the base did not need removing. Any concerns regarding weakening be assured the warranty is strong and active,

  We hoope for many years or enjoyment with your project

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got brand new windows installed in 2015 from Hansons. Included in the contract states the replacement policy which outlines what to provide for the windows to be replaced. On July 17th I called the customer service line and spoke to a representative about getting one window screen replaced due to a squirrel eatting the screen. The lady I spoke to told me in order to avoid paying the $99.00 service fee I needed to upload detailed pictures of the damage and include the serial number, located on the inner ******************** seal. I did all that was required and a representative called me on last week, July 22nd stating that I had to drive the window to the factory in **** to get it replaced. When I told him it was written in the contract and the representative told me exactly what to do, he refused to send someone to repair the window screen. I asked for a manager and he told me there is no need to speak with a manager because they would tell him the same thing. I have gotten a window screen repaired before as part of the warranty and I expect the same service based on the contract I signed.

  

  Business Response

  Date: 07/29/2025

  the contract warranty regarding outside damage i abuse or act of God Squirrels} s not covered under the warranty. An exception was made and per the contract we will repair the screens at no cost "they must be brought to the closest Hansons location.

   7/28/2025 Lord, Joshua    10:44:32 AM
  Called customer and informed them they do need to bring in their screens for repair. Customer hung up the call. 
  Please avail yourself of the service offered 

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got gutters and siding from Hansons. Both less than satisfactory experiences. The gutters were not sealed correctly and someone had to come out and fix it. They did, but now after only about2 years, the black gutters are already scratched very badly. Ive reached out but no one has come to look at them. lifetime warranty ? *****. Anyway, I decided to give them another shot on siding. The guys were nice, but my yard was left a mess. The edging is black in some areas and matches the siding in others? There was one area that was just unfinished they fixed that, but there is still one area where the siding doesnt meet the roofline, and I just noticed that there is a s**** that came through my bathroom wall where tiled cracked and FELL OUT. I thought the vibrations may have caused it, but nope - a whole s**** The person trying to collect money from me has, rather than taking responsibility for the issues, consistently blamed my home. I dont know about you, but if Im paying someone thousands of dollars to do a job, I expect them to know how to do it? Why hire experts if I could do it myself and just blame my house for the incorrect measurements and holes in bathroom walls? Id honestly like a 50% refund, and my bathroom re-tiled, and the siding repaired so that the trims all match and are measured correctly. Also, come fix the gutters

  

  Business Response

  Date: 07/29/2025

  A message for a gutter service has been made on your behalf.

  The apparent roofline defect which is structural and not a part of the contract has no bearing on the installed material or installation.

  The project manager will contact you regarding the gutter.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed the agreement to install windows for 11 openings. Then Hansons dos covered that 3 windows were missing. They wanted to add more numbers to the original quote and we did not agree and requested the cancellation. Despite our repeated requests by phone and email we have not received the confirmation of our cancellation.

  

  Business Response

  Date: 07/29/2025

  the request to cancel after three business days a breach of contract t

  I consideration and an agreement signed today the contract is canceled 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased siding and a new roof through 1-800-HANSONS and were told it had a lifetime warranty. About a month and half ago, a piece of siding fell down and is hanging from the side of the house. I submitted the warranty claim per the company's request with pictures, etc. Had to wait 5 days for them to process that to the scheduling department. Then had to wait another 3 days to get someone to schedule a repair. They told me I would be called within 48 hours. No one called so I had to call them again. We've now had the repair date rescheduled 5 TIMES by Hansons. They usually call the night before and say that the repair crew needs to move the date. One of the times it was because a lift broke. The initial installer never used a lift but a ladder. This last time they called me while I was waiting between the 8am to 12pm window of the morning they were supposed to come, I had taken a vacation day to wait for them. No reason was given other than they needed to move it again. This is now the 5th appointment. I asked to speak to a supervisor and apparently they were all in the same meeting and she would issue a red ticket so one of them would call me back. No call back. I don't know what else to do, I don't think anyone is ever going to come out here and fix the broken piece of siding that is hanging from our house. If need be I will upload all the emails showing the number of appointments that have been scheduled. The number I entered below is supposed to be the job number.

  

  Business Response

  Date: 07/29/2025

  we are sorry the warranty request is delayed due to product acquisition.

  The material is ordered, and we hope to schedule as soon as it arrives.

  We hope for a satisfactory conclusion