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Business Profile

Computer Software

Lexul LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Main Topic: Lexul Cancellation and Billing Dispute The core of the emails is attempt to cancel the Lexul REMOVEDPro membership for REMOVEDand REMOVEDand secure a refund for continued monthly charges after initial cancellation request in August 2025. REMOVED(REMOVED):REMOVEDWas told the service was month-to-month with an option to cancel at any time. Provided a cancellation notice via text to REMOVEDin August 2025, but was repeatedly charged monthly thereafter. I requested a full refund for charges incurred from September 2025 through February 2026. REMOVEDLexul's Position (REMOVEDmanager/REMOVEDowner):They have resisted the cancellation, with REMOVEDstating that Lexul is "not able to just end most agreements before the end of the first year" because of development costs. REMOVEDMEZ Law's REMOVEDE. REMOVED): I retained REMOVEDE. REMOVEDto handle the dispute in January 2026. She reviewed the signed quote with Lexul, noted it did not contain a 1-year minimum term, and drafted a letter to Lexul (c/o REMOVED, cc: REMOVED) demanding cancellation & a refund. TOTAL REFUND REQUEST AS OF 03/01/26: $588 (Sept-Dec 2025 & Jan-Feb 2026) $7056 ($3528 for each company) ### Interactions with Named Individuals REMOVEDLexulREMOVED(Company): Received the dispute letter from attorney (REMOVEDE. REMOVED) on January 30, 2026. REMOVED(Lexul Owner): Was the main recipient of the legal demand letter from REMOVEDE. REMOVED(Lexul Manager/Director of REMOVEDReceived the initial cancellation request via text and email from you. He tried to persuade to keep the service. He was copied on the attorney's demand letter. REMOVEDMez Law (REMOVEDE. REMOVEDN. REMOVED)REMOVED: attorney actively working on the Lexul dispute. REMOVED(Paralegal) sent me Invoice No. 454 for $805.00 for legal services rendered by MEZ Law, which included work on the Lexul dispute

BBB Accreditation: None

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