Reviews

This profile includes reviews for LMCU's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LMCU has 88 locations, listed below.

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  LMCU

  PO Box 2848 Grand Rapids, MI 49501-2848

  
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  LMCU

  1820 Leonard St NE Grand Rapids, MI 49505-5650

  
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  LMCU

  2720 Lake Michigan Dr NW Grand Rapids, MI 49504-5884

  
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  LMCU

  1210 Spaulding Ave SE Grand Rapids, MI 49546-6336

  
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  LMCU

  260 Jefferson Ave SE Grand Rapids, MI 49503-4597

  

Review Details

• Review fromLindsay R

  Date: 04/14/2023

  1 star
  Worst mortgage experience I’ve ever had. We also were stuck with them for our vehicle loan, and that was also a nightmare. They find ways to charge you wherever they can, without proper communication or notification. More like a high fee bank than a credit union.

• Review fromLiliya D

  Date: 03/08/2023

  1 star
  Would never recommend LMCU. We decided to build a home in Florida and originally went with our own amazing loan officer for construction loan but our builder, **** **** in Naples declined to work with our loan officer after over 20 days of process of waiting for his papers to be sent to the bank. Our original loan officer works so smooth, never once had issues but we had to go with LMCU per builders request . Well nightmare began . They constantly needed stuff that was already sent to them, they had to reverify income like every week, always needed something else.. it was a stressful nightmare. They never called or emailed with status, it was always us trying to call and email. We even had to complain to manager few times because no one would ever get back to us. Finally after over 60 days in process we emailed that we are canceling application unless they close within a week. So finally first time in 60 days they kept communicating up and speeded up the process. But at the end of it all they told us to pay up extra $90,000 to close. They appraised our potential home way too low, where homes like our are worth double the price . Stay away from LMCU especially for mortgage and construction loans. Trust us, you’ll be less stressed going with different bank and will need to put out less money. Do not recommend LMCU at all, at all!

• Review fromAndrea Y

  Date: 03/07/2023

  1 star
  They claim that the credit union and their mortgage company are separate, however if you are on your mortgage they will diable your banking credentials and you cannot access your account via debit card or online banking. If you call customer service, they will not help you. They transfer you to the mortgage area, who then only will discuss your mortgage with you and not your bank accounts.

• Review fromAudrey G

  Date: 01/31/2023

  5 stars
  The products and services are elite in todays market. The retail staff is always willing to go above and beyond to ensure all needs are met. I love Lmcu.