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Find a Location

Tuffy Auto Service Centers has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tuffy Auto Service Centers

      610 28th SE Grand Rapids, MI 49548

    • Tuffy Auto Service Centers

      435 N Beacon Blvd Grand Haven, MI 49417-1154

    • Tuffy Auto Service Centers

      4384 Kalamazoo Ave SE Kentwood, MI 49508-3609

    • Tuffy Auto Service Centers

      4315 Clyde Park SW Wyoming, MI 49509

    Business ProfileforTuffy Auto Service Centers

    Auto Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers general auto repair services.

    Business Details

    This is a multi-location business.

    Find a Location

    Tuffy Auto Service Centers has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Tuffy Auto Service Centers

        610 28th SE Grand Rapids, MI 49548

      • Tuffy Auto Service Centers

        435 N Beacon Blvd Grand Haven, MI 49417-1154

      • Tuffy Auto Service Centers

        4384 Kalamazoo Ave SE Kentwood, MI 49508-3609

      • Tuffy Auto Service Centers

        4315 Clyde Park SW Wyoming, MI 49509

      Location of This Business
      610 28th SE, Grand Rapids, MI 49548
      BBB File Opened:
      7/18/2000
      Years in Business:
      28
      Business Started:
      5/1/1996
      Business Incorporated:
      5/1/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • Chris Miller Inc.
      • Tuffy Service Center
      • Tuffy
      Business Management
      • Mr. Niels Horrevorts, General Manager
      • Baljeet Gill, Complaint Contact
      Contact Information

      Customer Contact

      • Mr. Gary Evans, Manager
      • Mr. Brad Sorensen, Manager
      • Baljeet Gill, Complaint Contact
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/16/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I went to tuffy on 44th and ***** Park with my ****************************************** April got a free diagnostic and was told I had 3 broken bolts in my manifold and it can be fixed for $1179 I wasnt in a position to pay for that. So then the went back in October because my stabling track and traction control kept coming on the dash and tires locked up and I could accelerate. They told me I needed a tune up I just got one a month prior. And they replaced a coil. I paid before the job was done. So when I pulled off and got down the street the lights came on again. I was told they put a spark plugs a coils abs sensor etc.. so I called and the guy I talked to was all nonchalant acting like I didnt tell him what the issue was. I told him to felt like they took advantage because Im a woman. And he yell Bull shhh through the phone. So I went back up there that Monday and asked for my old parts that came off my car that cost me almost $1200 they gave me spark plugs and a coil. Im Very DISAPPOINTED MY TRUCK RUNS WORSE THEN IT DID BEFORE I TOOK IT THERE. More lights are coming on the dash and now it cuts off. They said they fixed the misfire they did not. I want my money back a coil and spark plugs dont cost $1200 I thought taking my car to some so call certified professionals I would be back on the road Sad to say it was an epic fail.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Faith R

      1 star

      12/08/2022

      We brought our car in for an overheating issue, they called back and said it was the radiator and that should fix the overheating issue. We picked our car up the next day and paid $818 for a new radiator, labor and a few other parts like a new radiator cap, thermostat, etc. When we left the parking lot we realized our hood didnt open, they forgot to connect the cables that causes the hood to open. We brought it back and they told us they close soon and to come back in the morning when they open to fix it. When we got the car home we noticed it was leaking coolant still, we called back and asked they said theyd check it when they fixed the hood the next day. Next day rolls around, they fix the hood and say the leak is just from coolant overflow, saying they over filled it too much. We drove it home, made it halfway home (about a 10 minute drive) and it went straight up to overheating again. We called them and they told us to bring it back, AGAIN! When we got there they checked and came out a bit later and said that its a head gasket, and Its easier to just buy a new car. After we just put $818 into it? Theyre gonna tell me to just buy a new car? *** asked SEVERAL other mechanics, auto shops and even my coworkers who have experience in cars and they said its bull what happened and they shouldve tested the head gasket first. *** asked for a refund several times, Ill even bring the car back so they can get the parts out of it for all I care. They told us to call back the next morning when the manager is there, so we did and they told us to come in after work (3pm). We got there after work to be told he isnt there and hes at another location. We called back the next day, same exact situation. We called back today! Same. Situation. I just dont know what else to do, but I just wasted $818 and had to buy another car the next day so Im even more out of money.

      Local BBB

      BBB in Western Michigan

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