ComplaintsforTuffy Auto Service Centers
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Complaint Details
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Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to tuffy on 44th and ***** Park with my ****************************************** April got a free diagnostic and was told I had 3 broken bolts in my manifold and it can be fixed for $1179 I wasnt in a position to pay for that. So then the went back in October because my stabling track and traction control kept coming on the dash and tires locked up and I could accelerate. They told me I needed a tune up I just got one a month prior. And they replaced a coil. I paid before the job was done. So when I pulled off and got down the street the lights came on again. I was told they put a spark plugs a coils abs sensor etc.. so I called and the guy I talked to was all nonchalant acting like I didnt tell him what the issue was. I told him to felt like they took advantage because Im a woman. And he yell Bull shhh through the phone. So I went back up there that Monday and asked for my old parts that came off my car that cost me almost $1200 they gave me spark plugs and a coil. Im Very DISAPPOINTED MY TRUCK RUNS WORSE THEN IT DID BEFORE I TOOK IT THERE. More lights are coming on the dash and now it cuts off. They said they fixed the misfire they did not. I want my money back a coil and spark plugs dont cost $1200 I thought taking my car to some so call certified professionals I would be back on the road Sad to say it was an epic fail.Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/18/23, I went to Tuffy- ***** Park in *******, ** for a brake inspection. I was charged $522.55. When I asked why the bill was this much, the mechanic and manager were very vague in the explanation. I called Muffler Man in Jenison and ********* Auto Repair in ******* and they both stated this job shouldn't have cost more than $350. I have contacted Tuffy's corporate office, but I have not gotten a response.Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
02/22/23 was the day my 2014 Chrystler 200 got towed to tuffy on 44th st and ********* the next day I called them to let them know I didnt need everything fixed just my alternator they informed me they wasnt able to start my car due to battery being dead I let them know Ill be coming to get my car and when I went to pick my car up 03/02/23 the car was missing screws, there was a leak, and Im missing plastic pieces thats on the bottom of the car.Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My equinox was sitting for a year and I told tuffy that and I told them about the recall on the oil consumption that didnt get done. They told me the will do a diagnostic and let me know whats all wrong with my truck. So they sent me a text to let me know what was the problem and how much its gonna cost to fix. I told them to go ahead an fix it. Then the next day they found another problem ok just fix it as well. At this time my car was with them from Friday the 30th of September til the next week. I ended up picking my truck up on the 4th of October. When I started driving it it wasnt driving right so I took it back on Friday because Im off on Fridays they couldnt check the truck out til Monday so I had to make an appointment. I come in Monday and a mechanic drove it and came back and said I need a transmission, now if they had it 5 days and drove it they wouldve know that before I spent almost $3000. And I knew something was wrong when I first started driving it and Im no mechanic. Now Im on a payment plan and I need a transmission but if I knew that in the first place I wouldve held off doing the other work. I think theyre doing shady business and I know Im not the only person this has happen to. I hope you guys investigate them so innocent people can stop getting ripped off.Initial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 26 I took my vehicle in for repairs ..knock sensor,stability track,engine power reduced,overheating,fluid leaks and a few other problems . I was informed of a "Fix-It" program that Tuffy offered through a third party lender. I agreed to have the work done and on July 27 my vehicle dash information read that the SAME problems were there while I was driving,I was forced to pull the vehicle over in a church parking lot and called Tuffy about the problem and I was told not to worry about it and that they would have it towed and have the problems corrected. It's 8 /17/2021 and they still have my vehicle. I've called them and was hung up so I contacted the BBB & was told through email to contact the LOCAL BBB ,for help in resolving my issues.
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Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.