Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok ******* ******** passed away she had a lease with them my name is ******* ******* I was never on no lease with them they on other has holding me responsible for my mother lease I was never on a lease their for have no reason to damage my credit Im writing this hopes that they can fixed this

  Business Response

  Date: 09/17/2024

  September 17, 2024
  
  
  Re: Complaint #********
  
  Thank you for your complaint. At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience to all our customers.
  
  We have no record of this person in our system and do not believe we are the company he is trying to contact.
  
  If the person who filed this claim has any further questions, they may call our office at ************ to discuss their account.
  
  Sincerely,
  **** ********
  General Manager
  Orbit Leasing, Inc.
  1-************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Orbit Leasing customer for approx. 4 years, and my second car with them. I have payed my payments through out these years and taken exceptional care of the vehicle. I have had an extremely hard time the past 6 month financially and emotionally. I have a disability, PTSD,( worked as a Paramedic for 20 years) and many mental issues that I deal with daily. I am a Paraprofessional at a local school currently. I had a mental breakdown in June and issues working and I became a little behind. I owe $777 and they have had my vehicle shut off for a month now. And they will not work with me. ******** is rude and makes threats of shutting off the car if I dont pay this or that. I know that I owe, I start work back up next week and they will not turn my car on.THE PROBLEM: -I have missed a lot of important medical appointments.-My mental health is teetering becuase HOW AM I GOING TO GET TO WORK? How will I get my son to and from school? -I have unable to due laundry in 3 weeks -I just put the a new battery in a few month ago, now car is dead and they wont even turn it on so I can start it and charge it.-Rear brakes are shot -This is ruining the vehicle the longer it sits.-I am a single mom with no help or resources available,HOW DO I GO TO WORK TO MAKE MONEY TO PAY THIS CAR OFF?????? My mental health is not well all becuase I have had no vehicle. What a horrible summer for my 13 year old. Do you know how embarrassing it is to ask for help everyday, and not get any. I feel that this company takes enough advantage of me and so many others because we are struggling, they are making a killing off of me. Why cant they at least let me get to work, get my kid to school. Orbit leasing employees are rude and treat me like a child, they threaten me, they have turned my vehicle off and left me stranded. If I do not make it to work next week, I will loose my job, that is what Orbit wants so they can repossess my vehicle so they make money. 2013 vehicle, I owe 11K

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are reporting voluntary repo on my credit report and that is false information. Not even 30 days in and the truck had to go to a repair shop they referred me too and the manager of that shop stated HOW did this vehicle pass inspection needing this much work. I asked them to service it and instead I got a offer letter to purchase the vehicle for $3995. The amount they are reporting when originally it was around $22,000. HOW can they report that when I asked during a test drive if the vehicle had been inspected and they assured me it had been. SMH. I called to ask WHY this was being reported as such and their legal department did not even care to explain WHY. I had +****** in green on my report the 1st time I disputed this and now it's back for whatever reason but I do NOT owe them that amount! Why would you all not service it? But the audacity to confirm it had been serviced prior and it was good. It's really sad people have to go thru things as such and have their credit affected. I had my kids that day as well and it's sick you all were that willing and still until this day tried selling a lemon as such and reporting FALSE information is beyond me

  Business Response

  Date: 07/22/2024

  July 22, 2024
  
  Thank you for reaching out. At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience for all our customers.
  
  According to our records, the customer leased their vehicle on July 2, 2021.
  In August 2021, the vehicle required repairs. All of the repairs would have been covered by the customers warranty, requiring only that the customer pay a $100 deductible. The customer refused to do so. During the time the customers vehicle was at the repair facility, the consumer was provided a courtesy vehicle to meet their transportation needs.
  After defaulting on their lease for nonpayment, the vehicle was voluntarily surrendered in September 2021. After the surrender and auction sale of the vehicle, a deficiency balance remained of $3995.
  If the customer has any further questions, they may call our office at ************. We are here to help!
  Sincerely,
  *************************
  General Manager
  Orbit Leasing, Inc.
  1-************

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21978272
  
  I am rejecting this response because:

  The information you all are reading in your system notes made by multiple customer service agents, I'm sure, are definitely invalid. 

  Are you seeing the multiple requests for help as to why I was put in a vehicle that needed that much work? *****-whom is no longer with the company, was the person I was advised to have to contact with the various of issues experienced and unfortunately ***** was not so responsive nor willing to assist. I spoke with Orbit leasing last week and curious as to how it is being stated I had warranty here but when I spoke to the legal department they stated I did not have warranty. I should of not of had to pay anything due to this vehicle passing inspection at Car city's lot needing well over $5500 worth of work. I did NOT surrender the vehicle, it was brought back to be serviced and I just never received a call to pick it up but instead, you all are reporting false repo information. I asked the salesman beforehand had the vehicle been serviced and he assured me it had been. Please remove the false information 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/24/2024

  Hello- Is there a way to edit the complaint and add that I am disputing the amount of the $3995? 

   

  Thanks so much

  Business Response

  Date: 08/01/2024

  August 1, 2024
  
  We reiterate the following: according to our records, the customer leased their vehicle on July 2, 2021. In August 2021, the vehicle required repairs. All of the repairs would have been covered by the customers warranty, requiring only that the customer pay a $100 deductible. The customer refused to do so. During the time the customers vehicle was at the repair facility, the consumer was provided a courtesy vehicle to meet their transportation needs.
  

  After defaulting on their lease for nonpayment, the vehicle was voluntarily surrendered in September 2021. After the surrender and auction sale of the vehicle, a deficiency balance remained of $3995.
  

  We conducted an investigation of our reporting of the customers account to the consumer reporting agencies, and we verify that the information we are reporting is consistent with our records.  Because we must continue to report the account information to the consumer reporting agencies with accuracy and integrity, we are unable to make a goodwill adjustment to the information in the credit report.  Because the customer disputes the information we are reporting, we have marked the account as disputed with the consumer reporting agencies.
  
  Sincerely,
  *************************
  General Manager
  Orbit Leasing, Inc.
  **************

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I voluntarily let a vehicle go. The 1st month I had the vehicle I had to put it in the shop to have the transmission replaced. Went without it for 2 months. Things kept breaking on the vehicle, nickel and diming me to death on top of the 500$ monthly payment and it being during the pandemic. I was displaced and thought I would do the right thing and give the vehicle back.Orbit sold it at a auction for PENNIES BUT are trying to suit me for over 8500$. I am just trying to survive and do right by people!

  Business Response

  Date: 07/03/2024

  July 3, 2024
  
  Thank you for reaching out. At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience for all our customers.
  
  According to our records, the customer leased their vehicle on February 3, 2021. Due to default for nonpayment, the vehicle was repossessed in May 2022.
  Because the customer made no arrangements to pay their deficiency balance, Orbit Leasing obtained a deficiency judgment in June 2024.
  If the customer has any further questions, they may call our office at ************. We are here to help!
  
  Sincerely,
  *************************
  General Manager
  Orbit Leasing, Inc.
  1-************

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORBIT LEASING COMPAN account balance increased ?Between Jan 2, 2024 and Feb 1, 2024, your ORBIT LEASING COMPAN automotive account balance increased by $376 from $22,725 to $23,101.It looks like your balance went up.When calling them and talking with ******* she stated you have not missed any payments(Which I have not) but would not answer why I had an increase and there is no one else to speak with.This was done without my knowledge and with no explanation when speaking with them.

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Pursuant to 15 USC 1692g(b) I sent a Notice of Dispute on 7/10/23 to Orbit Leasing, Inc. notifying them that I was disputing the alleged account they have on my consumer report for the amount of $6,935. I then sent out a Debt Validation Letter, along with a Cease and Desist on 7/23/2023. It is 10/23/2023 and I have yet to receive a response from this company. I do not owe them, and will not pay for this.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car wont start at all. Took it to 2 Shops they work with for the warranty car sat at one shop fora week and nothing was fixed. Have now made last 2 months payment and have not been able to even start the car. Car payment and insurance payments and car is useless.. and called car city were got car and now they wont even answer phone.

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today I have paid ****** on a car that had a sticker price of under ******. Every time i talk on the phone with someone they are always short with me and have some smart response to say no matter who it is. They said they looked into when i got paid and told me i couldnt wait 3 days to make the payment (they dont know what goes on in my life.) The payment wouldve been in the same calendar month they needed the payment for, nothing against their rules. I texted them today telling them im done with my payments and im turning my car in. They tried twisting my words and get me to voluntarily repossess my car, not an early termination but at the end of the day they arent getting another ***** from me. My lawyer gave me some good advice. Cant wait to chat :)

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: I purchased a vehicle with orbit in 2014 I believe & the vehicle only lasted 4 months, and was taken back after the many mechanical issues. I had a balance, went to ********** was paid off YEARS ago- directly out of my checks. Fast forward to June 2023, and my paycheck is being garnished AGAIN for something I paid off??? Doing a simple court search, you can see my balance is zero. How can you come back almost a decade later & claim I still owe money and then just start taking money out of my check??? How is this even legal? Theres been no communication. I paid you all so much money for a car that was useless & now I feel like Im being robbed again.

  Business Response

  Date: 07/14/2023

  Re: Complaint #********
  
  Thank you for your complaint. At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience to all our customers.
  
  In 2015, the court decided that the customer owed ********************, and ******************** was issued a judgment.  For some time thereafter, the customers judgment balance was paid via garnishment. However, the garnishment payments stopped, leaving an unpaid account balance. 
  Orbit Leasing recently received new employment information for this customer, so garnishment payments have resumed.
  It is true that the court docket will show that the case is closed.  That means that the court case was adjudicated and closed; this does not mean that the customers account was paid off and closed.
  If the customer has any questions about their account,they are welcome to call our office at ************.
  Sincerely,
  *************************
  General Manager
  Orbit Leasing, Inc.
  **************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car from car city and was approved for around ***** dollars but when I test drove a car for ***** dollars they sent the information to orbit leasing and they pushed the loan through my information was never used due to my information being swapped with an independent contractor that has a better income than I do and they told me they didnt have anything to do with it, the cars engine broke under two weeks of having it and with car city they offer you a 30 day money back guarantee but when I tried to return the car I was told I couldnt due to it having a warranty to this day I have not been driving it consistently

  Business Response

  Date: 06/15/2023

  June 15, 2023
  
              Re: Complaint #********
  
  Thank you for your complaint.  At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience to all our customers.
  
  According to our records, the customer has been in contact with Car City, the dealership where the customer leased the vehicle, regarding this complaint.  Car City has advised the customer to contact Precision Claims, the vehicle service contract administrator, to find another repair facility that will service the customers vehicle.
  Car City includes a 5-day money back guarantee with every vehicle at the time of the customers transaction and the vehicle can only be returned during this timeframe.
  At this time, we are unable to fulfill the customers request for a refund since it does not qualify.  The customer should contact Precision Claims to have the vehicle serviced as instructed. The customer is welcome to contact ******************** if there is anything that we have missed or miscommunicated to the customer.
  
  Sincerely,
  *************************
  General Manager
  Orbit Leasing, Inc.
  **************