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Business Profile

Web Design

SMB Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Visit Website(207) 707-6117Email BusinessWrite a Review

About

Important information

Overview

SMB Resource Group

131 Buxton Road

Saco, ME 04072-9563

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BBB Accreditation & Rating

BBB Accreditation: None

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About This Business

SMB Resource Group provides custom technology solutions designed specifically for small and mid-sized businesses. Originally established in 2009 and relaunched to support modern digital demands, they specialize in software development, IT support, cloud solutions, DevOps, networking, and platform integrations. Their team focuses on delivering reliable, practical, and scalable solutions that help businesses automate operations, improve efficiency, and grow confidently.  

Years in Business: 17

Products and Services

Custom Software Development
Web & Mobile Application Development
Custom IT Solutions for Small Businesses
Cloud Setup & Migration
DevOps and CI/CD Pipeline Setup
Networking Solutions & Configuration
E-Commerce Development (Shopify, Magento, BigCommerce, WooCommerce)
Marketplace Integrations
API & Third-Party Platform Integrations
Research & Development (R&D) for New Solutions
Remote Technical Talent for Short-Term or Long-Term Projects
AI Automation & Custom AI Solution Development

Business Details

Local BBB:
Better Business Bureau in Eastern MA, ME, RI & VT
BBB File Opened:
4/22/2011
Business Started:
1/1/2009
Type of Entity:
Sole Proprietorship
Business Management:
Mr. Mohammad Rahman, Chief Technology Officer
Number of Employees:
2

Additional Contact Information

Principal Contacts
Mr. Mohammad Rahman, Chief Technology Officer
Customer Contacts
Mr. Mohammad Rahman, Chief Technology Officer
Additional Phone Numbers
Other Phone: (416) 895-4966
Additional Email Addresses
Primary: Email this Business

Additional Information

Payment methods
  • American Express
  • Check
  • Debit Card
  • Discover
  • MasterCard
  • PayPal
  • Visa
  • Credit Card
  • Venmo
  • Invoice
Refund and Exchange Policy
The business states their Order Cancellation Policy is as follows:

If you must cancel an order for any reason and your order has not shipped yet then call customer service immediately and we will cancel the transaction. If the order has shipped already then you may refuse delivery to avoid the cost of return shipping. In this case, you will not be refunded the original shipping charges for that order. We reserve the right to charge you the appropriate shipping fees for products advertised with free shipping if you refuse delivery.
In order to be eligible for a full refund (less S&H charges), product must be in resalable condition (no stickers, markings, etc.), complete, and unused, and the outer seal must not have been opened or re-taped.

Product returns:
All product returns must meet SMB Resource Group return policies in order to issue a Returns Authorization.
We will not accept any product returns without an RA (Return Authorization). Please contact customer service to obtain an RA within 20 days of receipt of your order. We will not issue credits or replacements for unauthorized returns.
RAs are valid for 10 days after being issued. The product must be returned within that time frame.
DOA (Dead on Arrival) merchandise will be replaced with the same product only. DOA claims should be reported within 20 days of receipt of your order.
All returns are subject to an 18% re-stock fee.
All shipping and handling charges are non-refundable under any circumstances.
The customer is responsible for shipping returns to our warehouse and all shipping costs. Customer must use a traceable shipping method for returns (i.e. UPS, FedEX)
Product must be in the original box with all packing materials and accessories intact and in a "like new" shape.
All orders for custom-built products cannot be cancelled or returned
Some products are non returnable.
Business Categories
Web Design

Frequently asked questions about SMB Resource Group

  • Is SMB Resource Group BBB Accredited?

    No, SMB Resource Group is not BBB Accredited. Businesses are under no obligation to seek accreditation.

  • What is the BBB rating of SMB Resource Group?

    SMB Resource Group has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

  • How many complaints does SMB Resource Group have on BBB?

    SMB Resource Group has no complaints filed with BBB in the last 3 years.

  • How do I file a complaint against SMB Resource Group?

    You can file a complaint against SMB Resource Group on BBB.

  • Where is SMB Resource Group located?

    SMB Resource Group is located at 131 Buxton Road, Saco, ME 04072-9563.

  • What does SMB Resource Group do?

    The BBB Business Profile for SMB Resource Group describes the business as follows: SMB Resource Group provides custom technology solutions designed specifically for small and mid-sized businesses. Originally established in 2009 and relaunched to support modern digital demands, they specialize in software development, IT support, cloud solutions, DevOps, networking, and platform integrations. Business category: Web Design.

  • How long has SMB Resource Group been in business?

    SMB Resource Group has been in business for 17 years, since 2009.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.