Business Profile

Bank

TD Bank

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,839 total complaints in the last 3 years.
609 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My contract says $109 for a previous deal and another contract for $161 to totals $270 due the 16th of each month. For the month of March 2025, Yard Card has increased my current monthly payment to $271. I only paid $270 because according to my contract that satisfies the bill. Now I've incurred a series on monthly late payments each moving forward and over the past few months. On Nov. 18, 2024, I made a monthly payment that included a late payment fee of $25 totaling $295. I was not given credit for making that payment during that month, was told I had to let the payment process and be seen on the next billing cycle. I didn't understand that scenario, why wait when I know it's due. I paid my payment on time and are receiving late fees. How do I get these charges to stop being reported negatively to my credit report falsely. No payment has been ever been 30 days late. Some payments were paid from my brother's bank account and only one payment was insufficient. I would for these fees to stop and corrective action to my credit report.
Business Response
Date: 03/28/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Customer Answer
Date: 04/09/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will b
I have tried several times to communicate with you to resolve this issue. I feel that you are intentionally adding fees for your profit by increasing the amount due regardless of the signed contract. This is a scam and you are bullying me, no doubt. I'm paying my bill as agreed minus a misunderstanding on my part but then again there was a late fee included with my payment back in November. It shouldn't matter if I wait to be billed by you, paying it was the right thing to do, so I paid it knowing that I was late. Shame on you for charging me a late fee as I had already included in the November monthly payment. You sent a letter offering me to call you and I do so with no resolution with you, only to play phone tag. Please only resopnd to me by way of the BBB website and representative. You have billed me ionce again the amount of $312 for April 2025. That is rediculous. Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 04/23/2025
Good day. Please see the attached letter. Thank you,
Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally request validation of the debt that your agency claims I owe, as required under the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692g. I recently reviewed my credit report and noticed that your agency has reported an account under my name. However, I do not recognize this alleged debt, and I am exercising my right to request proper verification.The details of the reported account are as follows:EXPERIAN:Creditors Name: TDRC/YRDCARD Account Number: ********************* Account Opened: 07/01/2020 Balance: $7,425 EQUIFAX:Creditors Name: TDRC/YRDCARD Account Number: 260061***********Account Opened: 7/1/2020 Balance: $7,425 TRANSUNION:Creditors Name: TDRC/YRDCARD Account Number: ****************** Account Opened: 07/20/2020 Balance: $7,425 Pursuant to the ****** I request that you provide the following documentation as proof of this debt:1. A copy of the original signed agreement or contract that establishes my liability for this debt.2. A full itemized statement of the alleged debt, including the principal, interest, and fees.3. Documentation proving that you have legal authority to collect this debt on behalf of the original creditor.4. The date of the last payment made on this account, and a detailed payment history.5. Copies of any judgments or legal actions taken in relation to this debt (if applicable).Until you have provided proper validation, I request that you cease all collection activities, including reporting this account to the credit bureaus. If you cannot validate this debt, you must remove it from my credit report immediately in compliance with the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681i(a).Please note that failure to comply with this request may result in complaints filed with the Consumer Financial ***************** (CFPB), the Better Business Bureau (BBB), and my State Attorney General's Office.I expect a written response within 30 days of receiving this letter.
Business Response
Date: 03/28/2025
Good morning, Please see the attached BBB written response.
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They refuse help me with dispute which is i need money right now for medication so I lost all my wallets they refuse help leb
Business Response
Date: 03/25/2025
Good afternoon, Please see the attached written BBB response. Thank you.
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I fully paid off my car loan with TD Bank. It's been 8 business days since the payment went through, and the bank still hasnt sent the lien release electronically to the *** of *******. In contrast, with other banks Ive worked with, this process takes up to 3 business days, and theyve never let me down.Ive called the bank and explained the situation, that I sold the car and need the title as soon as possible to avoid the deal falling through. But customer care is of no help. Moreover, they told me that the lien release is scheduled for a date beyond the 10-business-day *********, the bank has both my money and my title. This will be the last time I use this, the most unreliable and non-customer-oriented bank.
Business Response
Date: 03/27/2025
Good afternoon, please see the attached BBB written response. Thank you.
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have experienced three fraudulent transactions on my debit card at an ***. On November 18, 2024, an amount of $98.50 plus a $3 *** fee was withdrawn from a PAI ISO *** (NW21386). I reported this incident to the bank and requested a new debit card. On January 27, 2025, another fraudulent transaction occurred, with $33.50 plus a $3 *** fee being withdrawn from the same PAI ISO *** (NW21386). I promptly reported this to the bank and received a new debit card along with a new PIN. Unfortunately, on February 4, 2025, a further transaction of $148.50 plus a $3 *** fee was taken from the same PAI ISO *** (NW21386). I contacted TD Bank to get the location of this ***. The location provided by TD Bank was *************************************************************. Upon visiting the location provided by the bank, I discovered that the *** is no longer present. There is currently no *** at the indicated location.I have requested a refund for the total amount of $289.50, as it is evident that these withdrawals could not have been made by me if there is no *** at the location specified. I have also provided three police reports to the TD bank manger. However, the bank has refused to reimburse me for these fraudulent transactions. I have attached the bank statements and police reports.
Business Response
Date: 03/27/2025
Good afternoon, please see the attached BBB written response. Thank you.
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We haul campers for RV Value Mart in **. We receive *** Payments from them and have for a year or so now. Recently the end of Feb, someone cloned a email and sent a new *** request to ************* in my companies name. In turn changed my ********* (which was fraudulent). We did not request any change of our ********. Rv Value mart sent a several checks to this account to the sum of $23097.50 in three different transactions. Normally they are next day to my bank. After several days we inquired to RV Value mart they then notified us of the *** change. They forwarded to request to me, and you can tell it is fraudulent. TD bank refuses to return the funds.TD bank accepted the checks (***) with my companies name on it. It is a business name *************************. I called TD bank when I found out immediately , gave them the account number and talk to the fraud person. Still no response. Still no funds returned. We filled a police report in our area. RV Value mart notified there bank, in turn notified TD bank. Rv Value mart also made police reports. TD bank will not return RV Value inquiries or return the funds they took fraudulently. I need your help collecting my money. please to some that's nothing but to me it is a million dollars. The account is where the money went in TD BANK. ********** routing number ********* ******* and ******** were paid together on the $19254 fraud payment $3852.50 was the other fraud payment On the attachments you can clearly see that the check is fraud. the routing number they say forget is not correct routing number I use .
Business Response
Date: 03/26/2025
Good morning, Please see the attached BBB written response. Thank you.
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened up my account and they didnt fully explain to me about anything. They lied to me as I was opening up my account. They withholding information. Ive been making deposits without any problems and my check always cleared. On March 14, 2025. I deposit my paycheck in the amount of $680.53. I was told by Td bank that it will be cleared on Monday, March 17, 2025. They released $100 and when I went to go look at my online banking the next day. they took back the hundred dollars that they released and put my account in the negative. there was no money in my account. I called. I messaged asked them please release my funds. Why are they doing this and holding my money. I kept getting the runaround. They are holding my paycheck for six days without any reason. theyre giving me a hard time. theyre not releasing my funds. They are unprofessional, rude, not helpful. They dont treat their customers well.
Business Response
Date: 03/28/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Customer Answer
Date: 03/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business Response
Date: 04/09/2025
Good afternoon, Please see the attached BBB written response. Thank you,
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Td Bank is reporting in accurate adverse remarks to my credit report of late derogatory payments that are greatly affecting my life and needs to be removed under 15 usc 1681...Situation as follows:I opened a $300 secured credit card with Td Bank on August *******. On November 22' of 2022,I was Arrested in *************, My *************** card was stolen while I was incarcerated, And on December 1st 2022, I called Td Bank informed them my card was stolen I'm in jail & instructed them to pay them Balance on the credit card as it was secured card and to close my account Due to my incarceration and the card was stolen. And please note: that was on December 1st 2022,the day my bill was due: But td Bank Did Not Close that account until February 2023,while I was still incarcerated 2 months after I called the bank explain my situation and Requested that account be closed in December 1st of 2022:Td Bank is in the wrong for not closing my Account in December 2022 when I call from jail & explain that my card was stolen I'm in jail & to close that account: But td Bank did not close the account let it Aquire Late Fees then posted the Derogatory Marks to My credit report with all 3 agencies Experian/Transunion/ equifax. Td Bank is reporting in Accurate False information to my credit report and Td Bank needs to contact all 3 credit Bureaus Experian/ equifax and transunion. TO REMOVE ALL LATE PAYMENT REMARKS FROM MY CREDIT REPORT AS THEY ARE NOT ACCURATE, THERE WAS NO LATE PAYMENT, I CALLED FRom jail To close said account in December 1st 2022 the day my bill was due But td Bank made the mistake of not closing this account while I was incarcerated: I want WHO EVER IS READING THIS ,THAT THOSE LATE PAYMENT REMARKS ARE GREATLY AFFECTING MY LIFE AFTER INCARCERATION, AND IM TRYING TO PUT MY LIFE BACK TOGETHER, BUT IT'S HARD WITH THOSE IN ACCURATE REMARKS OF TD BANK MISTAKE, I HAVE WRITTEN TD BANK COMPLAINT LETTERS BUT THEY DID NOT RESPOND.
Business Response
Date: 03/27/2025
Good morning, please see the attached written BBB response. Thank you.
Customer Answer
Date: 03/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*********
Not Accurate: IDENTITY THEFT

Business Response
Date: 04/08/2025
Good morning, please see the attached BBB written response. Thank you.
Initial Complaint
Date:03/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached "TDBank Breach of Contract Final Notice - 15MARCH2025" letter
Business Response
Date: 03/24/2025
Good day. Please see the attached letter. Thank you,
Customer Answer
Date: 03/24/2025
I am rejecting TDBank's response as it fails to resolve the previously levied claims in any way. TDBank continues to be in violation of our settlement contract. Please review the attached response letter for details.
Business Response
Date: 03/31/2025
Good afternoon, Please see the attached BBB written response. Thank you,
Customer Answer
Date: 04/01/2025
TDBank has continued to fail to adhere to the terms and conditions of the contract established on 7FEBRUARY2025. I have demonstrated, factually and completely, that the contract was executed on this date and TDBank has failed to adhere to those terms. Further, I have demonstrated unequivocally that TDBank is intentionally violating the terms of that contract and their responses demonstrate their intent to continue to breach said contract. The BBB should NOT close this case favorably for TDBank given the totality of proof here. Further, TDBank should be aware that I have retained counsel and intend to pursue litigation to enforce the contract and protect my rights. I continue to implore TDBank to immediately and completely change their behavior and become complaint with the contract to avoid litigation
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On1-725 I sent a check for $2400 to TD Bank ****** services for my Pilgrim Furniture account ending in 7001. They cashed the check on 1-13-25 for $24.00 instead of $2400. I got a late payment in male on 2-5 and immediatly called my Bank to verify they indeed cashed the check for $24.00 instead of $2400. Bank also verified check was made out correctly. My Bank ( ********) then did a electronic wire to TD Bank on 2-5 Ref# FR25020543219 Route number *********. So I think all set. On 3-3 I get a bill not showing the payment again and call AGAIN...I Talk to several people before I get manager ****** (N71 His number) and was told to email him. Guy has a attitude and should not be in customer service. The email address was *********************************************** I sent 7 emails without a reply...Waited to call again on 3-6 to see if they got email. Then again on 3-10 where they gave me another manager ****** (AA6 her number) Still not credited but I was told I would get a call back in 2 days. I waited 4 days and called AGAIN! Talked to ******** on 3-14 to find out they finally credited the account on 3-12 but neglected to call or email me! I proceeded to pay the account off so I never have to deal with this unprofessional incompetent business! I would like them to apolagize and compensate me for all the time and energy I spent resolving the issue they created!
Business Response
Date: 03/21/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,

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