Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  136 Margaret St Plattsburgh, NY 12901-2927

• 

  TD Retail Card Services

  236 Sicklerville Rd Williamstown, NJ 08094-1502

• 

  TD Bank

  2303 Augusta St Greenville, SC 29605-1744

• 

  TD Bank

  640 Fairview Rd Simpsonville, SC 29680-6708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a ring within the allowed time frame they keep charging me late payment fee and charges. I contacted them and got transferred 7 times and no one did anything to take the fees off. I was extremely frustrated and stressed. I mailed the ring back December 26 2024. I never paid them anything just keep getting a bill

  Business Response

  Date: 04/01/2025

  Good afternoon, Please see the attached BBB written response. Thank you, 

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov. of 2024 this company misread a clearly written check for $250 as $950, causing a chain reaction of problems with my bank, Keybank, then overcrediting my account, sending me a check for over $200, then debiting that $200 on my account as a Purchase, thereby accruing finance charges! My account was scheduled to be paid off in full within a 12-month No Finance Charges period before this error, but now I am being charged finance charges on this account that I shouldn't be. Additionally, the only way to speak to a human being at the company is to choose "Increase My Credit Limit" from their phone menu! Every other choice leads you nowhere (no person to speak to). Even after getting a human being on the phone, on numerous occasions, they cannot assist me and want to kick my problem up to a manager, but no manager can ever be found. I've spent approximately 3 hours on the phone dealing with this, and have yet to speak to a manager. One called me finally when I was in a doctor's office and couldn't talk, and calling back later I was sent back to the level 1 customer service **** who had no idea what to do with the call--in other words, no matter what you do, you cannot directly call a manager to resolve this problem, forcing you to re-re-re-explain this issue to someone at the company who can't do anything about it. It is a truly maddening experience. The bottom line is, I should not be charged any finance charges for an error that was not my own. The company is clearly at fault here for the mistake, and is refusing to do anything about it. In the meantime, I get letters telling me my account is past due.

  Business Response

  Date: 04/02/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They got rid of our phone numbers and account number so we cant pay our bill. I had bills set up for text reminders to pay. Since they only send a letter if you dont pay. Maybe set up so you pay interest on your zero percent rate that the store charges extra for off the top?( lanes hardware) So please I just want to pay my bills?????

  Business Response

  Date: 04/02/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took out a joint credit card to pay for a large purchase made in June of 2024. Our payment amount of $205 per month has been made every month and on time, in fact there have been 2 additional payments made. Each month we have to call because we get told that we have not made the payment. Every month, we call and talk to a customer service agent that confirms the payments have been applied. The last time we were told to file a dispute for a double payment, which is what was showing on our account per the rep. ** filed the claim through mail like they said and a month later were told that the claim was false and that we were wrong. This bank will not send us statements and has wrecked our credit because they keep indicating that our payments were not made. Everytime we go to log into their system, it claims there is an error, and CS **** can never help. This bank is an absolute fraud, has terrible customer service, and has taken so much of our money. Before taking out this loan, my husband and I had over 800 credit scores. This bank alone has caused a detrimental drop to both of our scores. This place should be shut down for good.

  Business Response

  Date: 03/31/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: TDRCROBBINS ACCT #: ***. ***************** $1,008.00/$1,008.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/28/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 20th 2025 I was charged s maintenance fee of $15.00 I would like this issue addressed ! When i had more than the available balance

  Business Response

  Date: 04/01/2025

  Good morning, Please see the attached BBB written response letter. 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reporting inaccurate late payments due to "system error/change". Have made multiple calls month to month about reporting late fees and having my account reflect past due. After speaking with company they say it's an error on their part with no resolve date and backed up for months which has cause to hard hits to my credit in 2024 and 2025. Since the first payment on time for accurate minimum due it has been report wrong.

  Business Response

  Date: 03/28/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 03/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They have yet to updat the account to current. The minimum payments have been made on time from start of loan. They have increases the credit card amount which has only been paid from start with no added fees and changed the minimum payment to a higher balance. Credit score was impacted from 30-60days past due now causing a 73 point hit and continues to go up and down 30 points by different credit beaureus. They have yet to resolve their system error that they have stated to me by phone on multiple occasions by customer service **** and supervisors both on the TD bank and Yard card side.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 04/03/2025

  Good morning, Please see the attached BBB written response. 

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2025 I deposited inheritance check from my parents. The check was from **********, **. Law firm because of the disputes between my brothers and sisters. In others words a check from a reputable source and no need for investigation. TD Bank put the check on a 6 day hold for no apparent reason?? At this point in March ******* the check has still not posted to my account? Ridiculous, and as soon as it's clears I'm getting everything out of that bank and looking to invest in a credit union.

  Business Response

  Date: 03/26/2025

  Good afternoon, please see the attached BBB written response. Thank you. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 8/05/24 and then I traded it off on a different vehicle threw a different dealer and financing company, TD owes me for the gab insurance and extended warranty, I have called them many times and they have received the checks from the dealer *************** in ********** Mi. but TD has not sent them to me this has been going on since Dec. 2024 and I keep getting the run around and now cannot even contact anyone at TD financing. If I was to have gotten ******* behind on my payments they would have repoed my truck I cannot reason with these people at all.. they keep telling my my checks are on hold with them for 2 to 3 weeks they received the checks from the **** dealer back on march 3rd 2025 I am filling a complaint with them on hear next.

  Business Response

  Date: 03/28/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled a complaint back in January 2025. My reference number was/is **********. I would like to reopen my case,reason being, I'm having the same issue as before. The, "I didn't make the payment,or the pay was late. My contract states..3.99 APR W/54 mthly pymts of ****** starting in February 2024. Now my monthly pay increased to ******. I haven't made a payment less than ****** thus far. Like I said, they wasn't willing to listen to anything I had to say,even when I have proof of payment. It was one quick response after another saying that I didn't do this or that. The only reason why they admitted that they made an error was because of you all, & as soon as you all left, they continued with the same issues. They sent a letter stating that they would correct the is, & they also sent a letter stating that I could only make my payment within the window that they gave me, anything before wld'nt be considered as the actual payment. For the record, they never sent me a payment schedule or anything. I went by custom carts and the owner had to go through his system to get the information on who had financed it for me. I called,& was told that there was a mistake with my address. I asked how are the payments made, was told that I would get a statement by mail. Just by that first few minutes of the call I felt the negativity. They gave 20k credit limit on my application online and I only used ******** & haven't missed any payments & always pay more than the minimum required. I received an alert from my ***** fargo online account that my credit score had dropped 39 points. I not sure if they added something negative to my report or what, but TD bank was the last company to pull a report. I took the loan out in December of 2023, I wld'nt have guessed that it wld take this long to impact my score, but again, I'm not sure. It cld be just a coincidence, either way I wld appreciate any help or ideas where I should go from this point. Thank you in advance.

  Business Response

  Date: 03/28/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

  Customer Answer

  Date: 03/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******