Reviews

Review Details

• Review fromAlexis R

  Date: 10/03/2024

  1 star
  This has been the worse car purchasing experience I have ever had. The finance team AND service team. All of their customer service is **** POOR. I requested for a forced warranty be cancelled I received confirmation that it would be. I was sent paperwork to fill out and completed it and sent it back in all for the warranty to never be cancelled. Fast forward I paid off the loan to get out of the crappy contract I was put in and the warranty company advised me that they sent a refund to the dealer and the dealer should be contacting me. Two months later and I have not heard anything but they still have the check. I contacted them with no response via phone or email. Ludwing is not a responsive finance manager AT ALL. Might as well email or talk to a brick wall. He doesnt fall through on agreements or business ethics. This dealership play a nasty , dirty game with customers. You WILL get a run around so be prepared. The one star is for the water they offered me.

  Lindsay Ford of Wheaton

  Date: 10/04/2024

  Good morning,

  Can you please contact me at ************? I am having trouble finding your information under ****** ********.

  Thanks

   

• Review fromKimberly W

  Date: 07/11/2024

  1 star
  Need to make sure you look at all your paperwork because they charged me for more than the sticker price on my pickup that I purchased from them.When I realized it after I received my paperwork in the mail, I left a review about that and a check they promised to cut me for the delivery driver making a mess in the pickup during delivery. The sales manager called me and asked what they could do for me to give them an 5 star rating because his head was in a platter.I told him about the price discrepancy I found and. that I should have caught it before all the paperwork was signed, but here I am now just now figuring it all out and he said that he would Venmo me the $300 and when their systems were back up, they had had the *** attack shortly after I bought my truck, then he would have the finance manager call me and go over everything and that if there was a discrepancy then they would cut me a check. He just asked that I give him a 5 star review after he *****'s me the money because he needed it before the end of the month was up last month. So I told him I would and not to forget to follow up and I have not heard back from them since and that was **** 29th.Their communication and follow up really need to get worked on. They really should not tell a customer they will do something and not follow through with it. I find them very untrustworthy and I would not purchase another vehicle from them again. I warn you to really look at the totals they are throwing down on paper. I was told that certain things would look a certain way but it wasn't actually the cost but when I comb through it I found that they listed my pickup for the price of the sticker and did not give the dealership incentives I was supposed to receive, I had asked for a breakdown to be emailed to me before paperwork processing and when I compared the two the math did not add up.

• Review fromKevin G

  Date: 04/08/2024

  1 star
  Stay away from Lindsay Automotive in Wheaton We found a used car on their website we liked. We drove from ******** to see the car. We agreed with the salesman to pay the advertised price. When the dealership brought the cost sheet to us, they added $1,995 to the price of the car ??.The salesman said they do this all the time. ??The sales manager came over to lame-ass explain and stated that they have more into the car than the advertised price.I told him it was a ******** business practice, and we left do not shop at Lindsay !!

  Lindsay Ford of Wheaton

  Date: 04/09/2024

  Hello Mr. G*****,
  I don't have your contact information on this deal. Can you please give me a call when you have a moment?
  ************.
  Thank you

• Review fromClifford T

  Date: 04/07/2024

  1 star
  On Tuesday April 4th. I looked at a used 2022 Ford F150. Their advertised price was $38000. After the test drive we sat down to discuss the total cost of the truck. They added a mandatory 90 day "certified used warranty" for $1999. Then they said we must use their 60 month financing even though I wanted to pay cash. We walked out of this car dealer. This cant be legal. They advertise a low initial price then try to supplement it with their rip off 90 day warranty that other Ford dealers give for free and then further increase their profits by forcing the buyer to use their financing. Be aware!!!

  Lindsay Ford of Wheaton

  Date: 04/08/2024

  Mr. Clifford, we do offer warranty coverages on our vehicles should you want them. And the CPO programs often have incentive rates and coverages. Something got lost in translation. All coverages are optional.

• Review fromSandra A

  Date: 12/28/2022

  1 star
  On 4/30/2022 my partner and I decided to purchase a 2022 Ford F150. The sales person Juan was great no complaints.
  Once we moved on to the finance department the finance manager FORCED me to purchase additional services with the incentive of getting a lower APR. I am sure if I had said no, he would have pushed me with a lender with a higher APR. This in my opinion is bad business practice.
  In early September I decided to call them to help me cancel the service agreements. It took a few calls and messages left for the finance department before I could have an answer on how I needed to proceed. I was informed myself and my partner needed to come in person to sign the cancellation form. I made time to come over and to my surprise the sales person told me that was NOT necessary and instead he handed me the cancellation sheet and asked me to fill it out and forward it to him. I did within a couple of days. The forms were sent by email on 9/28/2022. I called **** (service provider) and they informed me that no forms have been received.