Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2023-March 2025 REIMBURSEMENT from LINDSAY : $3119.69 ESTIMATED COST TO FIX **** ELSEWHERE: $3800.00 A NEW TOTAL THAT LINDSAY **** NEEDS TO PAY US TO GET OUR **** FLEX FIXED: $6919.69 LINDSAY PUT IN AFTERMARKET PARTS- A NONO ACCORDING TO **** CO.LINDSAY DID THE WORST BODY WORKMANSHIP- AS SAID TO ** BY OTHER **** DEALERSHIP LINDSAY REFUSED TO COMMUNICATE WITH OUR FAMILY, AND GHOSTED US, OR DROPPED CALLS, OR NEVER RETURNED CALLS LINDSAY REFUSED TO HONOUR OUR PURCHASED EXTENDED WARRANTY AND WHILE LINDSAY HEARS THE HORRIBLE SOUNDS ON OUR CAR DUE TO THEIR WORKMANSHIP- AS THE SOUND STARTED UPON THE RETURN OF THE **** FLEX BACK TO **- THEY WILL NOT FIX THEIR BAD LABOUR MY ARMY VETERAN - TWO TOURS IN *******, TWO BRONE STARS. WE TOOK MY FATHER IN TO HOSPITAL ON CHRISTMAS EVE, 2023. HE DIED JAN 28, 2024 - AT HOME. MY FATHER DIED WHILE THIS LINDSAY **** FIASCO WAS TAKING PLACE AND THEY KNEW HE WAS SICK, IN THE HOSPITAL, THAT LINDSAY **** MADE IT EXTREMELY DIFFICULT- TAKING CAR BACK AND FORTH ************************************************************ THE HOSPITAL. MY MOTHER IS DISABLED AND THAT IS WHY THEY HAD PURCHASED A LARGE COMFORTABLE VEHICLE FOR HER. THEY BLAMED OUR FAMILY, WERE RUDE, DROPPED CALLS, LIED, DELAYED, REFUSED TO WORK ON THE **** AND JUST DON'T KNOW HOW TO FIX THE **** FLEX. I HAVE HAD TO KEEP TOWING IT TO DIFFERENT PLACES TO GET FIXED BECAUSE OF WHATEVER THEY DID TO THE CAR. THAT **** HAD NO CLUNKING SOUNDS UNDER THE **** WHEN I TOOK IT IN FOR WINTERIZATION- THEY RETURNED IT TO ** WITH THOSE SOUNDS.

  Business Response

  Date: 04/07/2025

  
  The lower control arm parts are installed correctly and functioning as designed. The **** *** lower control arms are obsolete and no longer available anywhere due to the vehicle being 16 years old.  We received approval from the customers extended warranty to install aftermarket lower control arms as their contract stipulates. The repairs were completed and installed correctly. The aftermarket control arm bushing is a different style than the *** and may be why the customer feels there is an issue with the repair. 
  
  The customer still has a valid extended warranty good at any **** dealership in the country. Covered repairs can be done at any time before 5/6/26 or ****** miles.  The customer asked via email on 7/26/24 whether the vehicle would be covered if they took it to another dealership. We responded and informed them that the extended warranty would be valid.  After her displeasure with Lindsay **** we even offered to set up an appointment with the Service Manager at ******************************* to have the vehicle repaired.  We never received a response from the customer. 
  
  We will make the necessary repair here or as we tried in the past at another dealer. ****** is welcome to their opinion. We dont happen to agree. Either way we can take care of this.hy here...

  Customer Answer

  Date: 04/18/2025

  Yes, I will send in my response.  Last week, I wrote and clicked submit and then suddenly, the BBB email disappeared and it appeared to NOT save nor submit my response.

  So today, I have to collect all the data again and submit. It took hours of my day.

  I will resubmit because the information and response the Lindsay **** relayed to the BBB is incorrect and false.

  Thank you

  ******* ******

   

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle Information:Year: 2022 Make/Model: **** Bronco VIN: ***************** Complaint Description:I am writing to file a formal complaint regarding a persistent defect with my 2022 **** Bronco. The rear driver-side window does not seal and sits outside the frame of the vehicle when rolled up. This issue has been present for a significant period, and the service center has been unable to fix it despite repeated attempts. Lindsay **** in Wheaton, MD, has been aware of this problem and has been helpful in working towards a resolution, specifically pursuing a repurchase option. I previously contacted **** directly and opened case number CXH-********. However, my request for a repurchase was denied based on service history, days in service, and time constraints related to Maryland's lemon laws. The denial cited that the time issue was due to the service center's repeated claims of having fixed the issue, leading to the vehicle being returned over multiple years without a permanent remedy. This ongoing defect significantly impairs the vehicle's functionality and exposes it to potential damage from the elements. I am seeking a fair resolution, such as a vehicle repurchase, due to ****'s inability to repair the defect.

  Business Response

  Date: 04/07/2025

  Tell us why here...We understand Mr. ***** frustration with the issues his vehicle is having. We have made repair attempts  as instructed by ****. On our end, we willing to help in any way we can.We do not have repurchase authority. **** lemon law or repurchase is made by ******************.
  

  Customer Answer

  Date: 04/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23137728
  
  I am rejecting this response because I do not see how I can contact ***********************;

  please provide me with their info 
  
  Regards,
  
  ****** ****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/10/2025

  Good afternoon,

  The number for ********** Credit is **************.

   

  Thanks

   

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing you this morning to ask you for your help with a major issue with a commercial Sales manager at a dealership Lindsay Ford of Wheaton ********. We are a high end landscape company with over ******************* our fleet, ranging from F250s, F450s, F550s, Escapes, Also, we are increasing our line of credit from $1 million to $2 million and I was told by ***************************** that approvals should be finalized by this upcoming Monday.Last week we contacted ***** **** to purchase an F250 at a great price (we shop for the best pricing). ***** honored their excellent Internet price and today the truck is being delivered and paperwork signed by our owner today. All good. Well, we needed two of the same F250s same exact spec to the tee. There were only two dealers that had this same spec F250 and one was Lindsay Ford of Wheaton. I contacted a ***************************, sales manager, at Lindsay ****. He sent me a quote (attached) that was overstated by $2,503.00. He did not honor the full internet dealer discount, adding $1,004.00. Then he hid the Fees which were really high - $2,781.00. I told him the fees should be processing fee and tag fee of $1,282.00. He preceded to tell me in an email that the fees also had a destination charge of $1,499.00 in it. I told him that the destination charge is already in the **** selling price. This is unethical business trying to stick us by double charging us a destination fee and not honoring their internet dealer discount price, an extra $2,503.00 in total. This truck is the exact same F250 that we are buying this week from ***** same specs, window sticker, everything. I tried calling *************************** at Lindsay **** left message, no call back at all. They all at Lindsay **** totally blew me off. I have proof in emails of this dealership and sales managers unethical lying sales practice involving our company. We are a great client to **** and should be treated that way by all your dealerships.

  Business Response

  Date: 08/06/2024

  Good afternoon,

  I am investigating exactly what happened Can you please forward me all the documents that you have? My email address is ************************************* and my direct line is ************.

   

  Thanks

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2023 **** Bronco for a ********************* April 12th, 2024. We go through all the paperwork and purchase the vehicle. When leaving the dealership the sales rep passes us one set of keys (key fob) and said that is all they have. Never mentioned it before but was sure to get two sets of keys from me.All I want is for them to supply a second set of keys like I gave them when I traded my vehicle.The sales rep shared that the Explorer was one of their vehicles used as a loaner vehicle within their system. It is their car and was owned by the dealership. Why they don't have a second set of keys is beyond me. The information should have been disclosed before purchase. I would have looked at other vehicles if I had known I would have to deal with the headache of getting another set of keys.

  Business Response

  Date: 08/06/2024

  Good afternoon,

  I looked up the vehicle and we do not have an extra key to give out. We have only had one key to the vehicle. We do have a program where you can get a warranty on your key that you do currently have an if it is lost you can get another key. We can do that for you for cost. Please let me know if that's something you would like to do.

  Customer Answer

  Date: 08/06/2024

  The issue is that they didn't tell us they only had one key until the sale was completed.  They are acting as if I did something wrong as the customer. If they can't give me a key for my new vehicle, then I would like the keys back from the car I traded in and they give the customer one set of keys.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership forged my signature and charged me for two non-agreed upon contracts. Vehicle Protection Plan and ************************** Contract. I have contacted the dealership as well as the insurance company and await a response. I received a call asking survey questions about the dealership. They asked if I was offered a service contract. I said no. Then after the call I decided to investigate and have provided the attached forged contracts.

  Business Response

  Date: 04/23/2024

  ******************* you are welcome to cancel all coverages at any time. We received the cancellation notice last week and are processing your full refund.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2021 **** Mustang Mach E on November 27, 2023 from Lindsay **** dealership for $38519.70 on November 27, 2023. The *** is *****************.After purchasing, we noticed that the multimedia system was malfunctioning. We brought the car to the dealership for repair during the first week following delivery.After waiting nearly 3 months for a repair, and despite multiple repair attempts by the dealership, we were notified that the service center is still unable to find a solution and that there is no timeline for the repair. As a result, we decided to return the vehicle. However, **** refused to process a buyback, explaining that our vehicle is not covered under Marylands Lemon Law as it is outside the original warranty period.**** is wrong. Marylands Lemon Law states that vehicles under the manufacturers warranty period are eligible for return. The manufacturers warranty period and warranty period are defined to mean the earlier of the period of the motor vehicles first ****** miles of operation, or 24 months following the date of the motor vehicles original delivery to the consumer. Per the title information, this vehicle was first purchased by a consumer on February 9, 2023. Thus, the vehicle warranty period began to run then, and the vehicle is still within the manufacturers warranty period.**** is obligated under Maryland law to process a return of this vehicle. Alternatively, even if, arguendo, the vehicle was not covered by the Maryland Lemon Law, **** could still agree to a buyback as we are within 60 days of delivery (that clock was paused when we returned the car to the dealership for repair).It has now been several months that we have not been able to use a vehicle that we purchased. This has been a stressful situation and we have expended time, money and energy to try to fix it. All we ask is that **** process a return of this lemon vehicle so that we can select a new vehicle that meets our familys needs.

  Business Response

  Date: 04/11/2024

  Mrs. ***** we understand your frustration. We do not have any say in the decision.  However, I am not sure whether you are aware, but **** did offer you a ******* care extended warranty for peace of mind going forward at no cost or a $2,000 trade in assist credit. They are still actively trying to repair the vehicle. They have been working with our regional ***** Service Engineer as well as engineers in ********. I hope this helps and we are here to assist.

  Customer Answer

  Date: 04/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21399321
  
  I am rejecting this response because: **** is telling me that they have no option other than to offer me a buyback (at a huge loss to me, for a vehicle I used for only a few days) or an extended warranty. This is inadequate, and wrong. As I explained in my original complaint, my vehicle is covered by Marylands Lemon Law and **** could process a return, rather than fight over a vehicle that we havent had the chance to use. 
  

  **** told me to file a complaint with BBB to enter mediation, as they said they were unable to discuss my case further without a BBB complaint. However, instead of responding to the substance of my complaint, **** has said they cannot do anything. It is unethical for a company to require a customer to file a complaint to discuss their case, only to refuse to discuss the complaint when the customer does as told. 

  One month after my original complaint, I still dont have my car. All I have is empty promises from **** that they are working on it. Please, just refund us our money. At the very least, please engage in good faith in the process that you have set out.

  
  
  Regards,
  
  Ilannah Aides-klok
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/25/2024

  We understand your desired outcome. All Lemon law and all buybacks are done by ****************** directly. We don't have any part in that outcome. You may already have the contact information for ***** but we can provide that if you would like to call into the store. 

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 2023 i took my ford **** to lindsey ford due to the fuel pump CP4 pump had failed on the vehicle called my insurance to file a claim the cost of the repairs cost was $14000 ***** insurance coved the cost truck was repaired an i picked it up drove the truck for about 17000 miles problem came back dealer refuse to fix an cover the cost nor do the insuance company want to cover the same repair cost that they had just payed for an the dealer will nt honor or admilt the mistake

  Business Response

  Date: 02/20/2024

  The vehicle came in with a high-pressure fuel pump failure. The customers insurance company paid for the agreed repair. Replace high pressure fuel system. Customer provided parts and we installed them. After 17,000 miles the vehicle came back with a check engine light. We inspected fuel system and found evidence of contamination. The provided parts were not under warranty. as they were provided parts and not OEM. The customers insurance company adjuster inspected the vehicle and declined the repair. We additionally provided the photos to the customers parts provider, and they stated it would likely not be covered due to contamination and rust. 

  Customer Answer

  Date: 02/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  Because thee insurance company sent me a letter that they wouldn't cover thee repairs due to there investigation it was a mechanical arrear issue took truck to different dealer an it was repaired with the same exact issue that had originally persisted 
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:12/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2023 Ford **** ******** on August 15, order #********. I paid a $500 refundable deposit at that time. I cancelled the order in September. I immediately started calling Lindsay Ford to request a refund. ******* in sales and I have spoken at least a dozen times and he keeps promising a refund but it is never done.

  Business Response

  Date: 12/27/2023

  Good Afternoon,

  The refunds do not come from the dealership. It's returned by ********** Credit. We have contacted them and they will refund the $500.00 to your credit card.

  Thanks

   

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Lindsay Ford of Wheaton April !0, 2023: check engine light went on Went to local mechanic who scanned computer and said it was an antiknock sensor code and advised me to go to the dealer for repair. (note the charge was $15.00) April 11: Dropped car off at Lindsay Ford and was told the charge to plug into the computer and gave an assessment of $170.00. I agreed. Later that given estimate became $1,584.37 and I agreed after complaining that an additional shop fee of $150.00 was abnormally high. April 12: Paid $1,530.79 (as shop fee was reduced to $62.41) and picked up car as Knock sensor was said to have been replaced. Adjusted seat and mirrors, started engine and the check engine light was on again. Car immediately returned to service dept. (A loaner car was provided.) April 14: Returned loaner, anti known sensor replaced and picked up car, No charge. April 29: Check engine light went on. May1: returned to Lindsay Ford. Called daily for updates and told it’s the anti knock sensor which they plan on replacing for a third time. Unable to get any update other than that. I specifically asked what they ruled out as not being the problem, but no answer other then they’re working on it. Twice on the week of May 1st and once on May 8th I was told the car MIGHT be ready tomorrow, but no other updates. It is now May 10th and I still don’t have my car or any more information than I knew May 1st.The car was returned to me on or after May 11. In September, the check engine light lit again. I went to Lindsay Ford on the 12th, but they were too busy to check my car and gave me an appointment for the next day. I dropped the car off on September 13th and they told me that it was the same problem. As of the 29th, I cannot get any additional info other then: ‘they are working on it.’ When I offered to sell them the car they said: “if the check engine light is on, it is non working car.”

  Business Response

  Date: 10/21/2023

  ************************ had his vehicle in service for repair. He was upset that his vehicle was having issues. We discussed upgrading to a newer vehicle. He was not interested. He said he wanted to just sell it and asked what we would offer. We showed him and his wife the values. We offered $14,000 dollars for the vehicle. He did not decide that day. He came back a day or so later with his title. We purchased his car. We have the title. He has the check and has cashed it. He has been argumentative and generally disagreeable. We did exactly what he wanted. It was primarily good will on our part.  We did not need to buy his vehicle outright. 

  Customer Answer

  Date: 10/21/2023

  The car was on their lot four times in six months and greater than thirty days in six months which by definition is a lemon. They refused to answer what they have done so far and what needs to be done which I asked multiple during the three weeks they had the car the last time. If not accepting:" we're working on it" makes me disagreeable then I'm guilty. Is it my fault that they couldn't fix the problem the first three times?  Is it my fault that after having the car for three weeks the fourth time they couldn't or wouldn't give me an update? If I was a bad customer, Lindsay Ford Wheaton created conditions that no reasonable  client could accept.
  
  I sold them the car $2500 below market value to get rid of this headache as it looked like they had no idea how to repair it or how long it would be. They need to at least refund the $1500+ the I paid for repairs.
  
  I could not sell this car in good conscience to an unsuspecting buyer.

  Customer Answer

  Date: 10/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because: They did not respond to my complaint. The vehicle was there 4 times in less than 6 months for the same problem. It was in their shop more than 30 days in less than 6 months. 

  Their response of name calling and accuse the accuser is unacceptable.

  Regards,
  
  *******************************

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst Customer Services Ever. I brought a brand new vehicle that's not even a year old. It's chipping and unraveling apart. I've never had a vehicle with the paint chipping away so quickly. No one wants to help you with any issues or concerns you may have. Mind you they are quick to tell you the chip is from a rock. Then why is the paint also chipping from the inside of my car? When I go to the dealership to seek help I get shuffled around from service department, to the body shop, to sales as if you're playing musical chairs. Tim just brush me off with whatever problems/concerns I was having with my vehicle but want to sale me another vehicle. ***** the sales manager said he cannot do anything my car has a paint defect and it's an issue I just have live and deal with. ********* at the body shop barely didn't want to schedule me an appointment for my vehicle to be looked at. He barley wanted to take any pictures. And advice I cut or pull the piece that's coming apart of the exterior of the car. Btw... I'm not a mechanic. I called corporate and they wouldn't do anything. It's known my vehicle has a paint defect and no one wants to help or do anything. I told corporate when I go to the dealership I purchased the vehicle what occurs. And if I go to any other **** dealership they tell me to go to the dealership I purchased the vehicle. Now I'm stuck with a vehicle new vehicle that depreciate faster than a ***. It's funny how they eagerly contact you constantly after purchasing the vehicle and harass you to leave a review. But no one is eager to help you with any issues or concerns you're having with your vehicle. Due to the customer service at this dealership and the poor exterior quality of the vehicle I would not recommend purchasing a vehicle from this dealership nor purchasing another **** vehicle again.

  Business Response

  Date: 09/28/2023

  Good afternoon,

  I spoke with my body shop manager and he said to bring the vehicle back to the dealership and we can take pictures to submit to ***** They would have to approve the work to be covered under warranty.

  Thanks