Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pelican Property Management ********* Members, through representation of HOA ********************* *********, denied my request for due process. Despite having a copy of my lease agreement, they illegally charged my account $300 per month, refused my hoa payments by freezing my account, charged me a number of late fees plus interest charges, and sent this amount (approximately $3000) to collections attorney at ******************** sending email correspondence between myself and Pelican Property Management which clearly showed my innocence in this matter ************** sent this back to ***********************. ******* ********* sent me an email stating that the Pelican Property Management ********* had agreed to remove the $300 per month charges. He stated I needed to pay my balance which in the portal is now $793.94. I consulted with my financial institution to help determine last payments to Pelican Property. This amounted to the $510 vs the $793.94 Discrepancies for this were as follow:Pelican Property Management's ledger states I owe payments for both Jan 2024 & Feb ******* financial institution states this was successfully paid to **************************: $170 Late *************** Pelican Property Management refusal to accept my HOA payments began in March 2024 to August 2024 causing my account to incur late fees and interest charges totaling $113.94.I have alerted Pelican Property Management and Mr. ********* of these discrepancies via email and phone to no avail.

  Business Response

  Date: 08/09/2024

  Hi,

  We'd be happy to discuss Mr. ********** account directly with him. For legal and privacy reasons we can't discuss his account with an outside party without his express permission.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22080616
  
  I am rejecting this response because:

  Being that I am the complainant, I have elected to have the BBB and all parties involved; therefore, dissolving any issue regarding privacy and legality.    
  

  Furthermore, my attempts to resolve this matter outside of the BBB through numerous emails and phone calls were ignored and to no avail.

  I have pointed out the numerous accounting errors by Pelican Property which they have finally resolved; however, I still have not received the letter to clear my name of future collections from the Pelican Property Management's elected attorneys nor have I received my account number for making future payments.

  If Pelican Property Management sends the stated items to my email I will agree to consider this complaint complete.  This should also resolve any type of claims of privacy or so-called legality issues.  
  

  If this cannot be done or Pelican Property Management is unwilling to continue through this manner then I will be forced to move this matter through more formal legal channels to resolve.  Hopefully, we can come to an amicable agreement to prevent moving in that direction.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 08/15/2024

  Hi,

  Since Mr. ****** has elected to waive this right to privacy, attached is a copy of this homeowner ledger showing that the fines and late fees were waived from this account and his account balance is now zero. We consider this matter closed and reiterate that if Mr. ****** has question about this account he should contact us directly.

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past two years, we have had a horrifying experience with Lea Ann, and by extension Pelican management.
  
  First and foremost, Lea Ann, as well as other company representatives, are extremely inaccessible. Simply put, requests generally go unanswered and ignored for weeks at a time, requiring several follow ups to elicit a response. If and when a response is provided, it is habitually dismissive and does not address the issue. my family attempted to resolve a persistent concern in our condo. We went as far as hiring a professional consulting company to assess the issue and suggest a solution. An analysis performed by the company concluded that the building has some structural deficiencies which are causing issues for our unit and made specific suggestions of how the issue could be addressed. We sent Lea Ann, as the sole liaison between the residents and HOA Board, an official letter in detail outlining our concerns and the findings of the company we hired, requesting their assistance to resolve the issue. After nearly 3 weeks of radio silence, we followed up with Lea Ann, at which point she replied with one line that our concerns we raised are a "non-issue". There was a single line in response to a very detailed list of specific concerns and an expert report supporting our claims. There was no detail on whether any due diligence was done regarding our concerns, not a single word to help us understand how any of them are a "non-issue", just a single line the gist of which was - "f*f".
  
  To address Lea Ann's failure to provide adequate property management services, I attempted to contact senior management at Pelican, specifically the two founders of the company, Jordan and Joe. Jordan was on his yacht, so unable to discuss; while Joe proceeded to ignore all attempts I made to get in touch both via phone and email. This company cares only about providing the minimum level of service necessary so as to collect its fees.

  Business Response

  Date: 12/20/2022

  Ms.Nagdimunova is not an owner in or a resident of any of the communities that we manage. Despite this several Pelican representative including our owner, Jordan while on Vacation, have spend significant time speaking with her to help resolve the issue a family member was having. We regret that she feels like she had a negative experience with us, however, this reaction is a result of not getting the answer that she wanted. Ms.Nagdimunova's family's complaint is that they can hear a hum from the HVAC systems located on the roof above their unit. The placement the HVAC units hasn't changed since the community was built and no HVAC units have been replaced since they bought the unit in 2020. As such, this hum would have existed when Ms.Nagdimunova's family member purchased the unit and is something they should have considered. The Board of Director, who are our bosses, reviewed the families request to move the HVAC units (at the communities expense($30,000)) and denied the request.
  

  Business Response

  Date: 01/19/2023

  We would like to reiterate that the Board of Directors has review the families issue and had their onsite maintenance manager look at it, but ultimately denied the request. Despite denying the request the Board proposed alternative solutions to the family such as installing sound damping or soundproofing material. The placement the HVAC units hasn't changed since the community was built and no HVAC units have been replaced since they bought the unit in 2020. As such, this hum would have existed when the family purchased the unit.