Complaints

This profile includes complaints for Homeworks Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Homeworks Property Management, LLC

  100 West Rd STE 300 Towson, MD 21204-2370

  
• 

  Homeworks Property Management, LLC

  100 International Dr Fl 23 Baltimore, MD 21202-4737

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An agreement was entered into with HomeWorks Property Management in April 2024 for property management at a duplex property in ************** owned by Myself. Per the agreement it was my understanding that they would communicate with Owner, they would pay rents out by the 10th of the month or the next business day. Communication was most times either delayed, or nonexistent. I would call and have to schedule a phone meeting with a client success manager and then the appointment was not kept for the scheduled time. I would send emails that would not get a response other than the automated response they send. Due to the ongoing problems, I advised them I would like to terminate the agreement because of breach of contract on their end. We spoke to Zaphyr ******** in detail about our account and thought he was going to help get things resolved. We discussed over the phone and by email finalizing the account and they were supposed to send a final disbursement. The disbursement was to include the tenants Security Deposit, the rent payments from June and July and the money that was being held in reserves for expenses. No final disbursement payment was ever received. The last two emails were sent on Sept 17th and Sept 26th I received no response to those emails. The last few times I called I was told someone would call me back and no one has called me back. The other complaints I see listed here state some of the same complaints I have. It is unfortunate to believe you are going into business with a company that is supposed to relieve stress and help manage your property only for the company to cause you problems. Per their website page they have a Mission statement that they did not adhere to and it is not the experience I received.

  

  Business Response

  Date: 11/19/2025

  From: ********* - HomeWorks PM LLC <*****************************************>
  Date: Wed, Nov 19, 2025 at 1:43 PM
  Subject: Re: BBB Case#******** ******** - Accreditation suspension warning
  To: ****** ***** <*******************************************************************************>
  Cc: <*************************>, **** - HomeWorks Property Management LLC <*****************************>
  

  
  
  

  Dear Ms. ****************** you for forwarding the complaint regarding Ms. ****** ******** (Case #********). We appreciate the opportunity to respond and provide resolution.

  After reviewing Ms. ********* account, we acknowledge the delays in communication she experienced and sincerely apologize for the inconvenience this caused. We understand the importance of timely responses and clear expectations, and we regret that her experience did not reflect the standards we aim to uphold.

  Regarding the settlement of her account, we confirm that the final disbursementwhich includes the tenants security deposit, rent payments for June and July, and the remaining reserve balancehas now been fully processed. The total disbursement amount of $4413.16 has been issued to Ms. ******** and sent via ACH Novemver 19, 2025. A detailed breakdown of the disbursement is attached for her records.

  We consider this matter resolved with the completion of payment, and we remain available should Ms. ******** or the BBB require any additional documentation or clarification.

  Thank you for the opportunity to address this issue. We remain committed to meeting BBB standards and improving communication practices to prevent similar issues in the future.

  Sincerely,

  
  

  CLICK TOSCHEDULE A CALL

  ********* ****** Director of Operations |Phone:**************************************************** |Email:*********************************************************************************************************************************************************************************************************************** |Website:************** |Address: ******************************************* __________________________________________ The information contained in this e-mail and in any attachments is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination, or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error please contact the sender and delete the material from any computer.

  Customer Answer

  Date: 11/26/2025

  Hello!

  Homeworks Property Management LLC made the payment as they stated in their response. My account with them is considered finalized. Thank you for assisting in this matter.

• Initial Complaint

  Date:10/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hoping that you could help me with a situation. I own and rent out #****, ***************************************************** In the beginning I used a property management company, HomeWorks (******************, **********************************************************************************************). The lease is between me and the tenant, but HomeWorks holds the security deposit. In April 2025, I terminated my contract with HomeWorks and manage the condo myself. But I kept the same renter and same lease. By May 2025 HomeWorks had paid me for all rent and sent back their set of keys. But they didn't send the tenants $2,990 security deposit. I will need to return that to the tenant when she moves out. I first contacted HomeWorks in July 2025 and they agreed that they need to send me the security deposit. I have had countless calls and emails with them. They always say that they are going to pay it, but never do. I know that Maryland law states that security deposits need to be returned to tenants in 45 days. I do not know if this applies to this situation. It has been 6 months and I still do not have the security deposit.

  

  Business Response

  Date: 10/28/2025

  Hello,
  
  I wanted to provide a detailed update regarding the transfer of the security deposit to Mr. ****** account.
  
  Due to a recent transition in our accounting software, there was an unanticipated delay in processing and transferring the security deposit. This transition temporarily affected several account transfers as our team worked to migrate and reconcile financial data between systems to ensure full accuracy and compliance.
  
  Our accounting department has since completed the review and confirmed that the security deposit, totaling $3,290, was successfully sent to Mr. ****** account on October 24.
  
  Please note that, depending on the banks processing time, it may take approximately ****************************************************************** his account balance.
  
  For your convenience and verification, Ive attached the transaction confirmation record below, which includes the transfer date and reference details.
  
  We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience and understanding as we completed this transition. Should you have any further questions or require additional confirmation, please dont hesitate to reach out.
  
  Thank you once again for your understanding and cooperation.
  
  Kind regards,

  *****

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeworks collected funds on my behalf and needs to forward me two types of proceeds:1.) Return all Security deposits collected as required by law (Proceeds were promised at the sixty days **** of seperation and it has been ninety days).2.) Return rental proceeds collected on my behalf. Homeworks collected funds on my behalf and has not paid me four months of those proceeds.

  

  Business Response

  Date: 09/15/2025

  This letter is in response to the complaint submitted by Mr. **** ******* concerning the final accounting of his recent transaction. We sincerely apologize for the delay and any frustration this may have caused. Please rest assured that we are treating this matter with the utmost seriousness and care.
  At present, we are conducting a detailed and comprehensive review of Mr. ******** final accounting. This involves a multi-step reconciliation process to ensure that all figures are not only accurate but fully aligned with our records. Specifically, we are cross-referencing all payments, credits, and debits against our internal ledgers and bank statements. A key component of this review includes a meticulous examination of the security deposit, which requires reconciliation between the designated security deposit bank account and our general liability account. This step is essential to ensure a transparent and accurate final accounting statement.
  While we understand the importance of resolving this matter promptly, our priority is to deliver a final statement that is 100% accurate and clearly documented. ******* this process could lead to further confusion, which we are committed to avoiding. We anticipate completing the review and providing Mr. ******* with a finalized, itemized accounting statement within 30 business days. Once the review is complete, we will reach out to Mr. ******* directly to share the statement and walk him through each detail, addressing any questions or concerns he may have.
  We appreciate Mr. ******** patience and understanding as we work diligently to finalize this matter. Our goal is to resolve this issue to his complete satisfaction and uphold the standards of transparency and accuracy that our clients expect.
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23626324
  
  I am rejecting this response because:

  By law the Company is supposed to respond within 30 business days. 

  They have not responded in over 120 days.

  I can only view this as a delay tactic.

  Please allow this case to remain open for another thirty days to confirm a response.

  My next step is a court of law and I do not want that, but Homeworks is forcing my hand.

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Homework Properties, the property management company I previously engaged for the management of my rental ************************* date, I have not received the rent income that was earned for my property. Please find the attached income statement for your reference. I have made multiple attempts to resolve this matter by reaching out to Homework Properties, but despite my efforts, they have refused to remit the owed funds.I kindly request your assistance in addressing this issue promptly.Thank you for your attention to this matter. I look forward to your response.

  

  Business Response

  Date: 07/23/2025

  Thanks for bringing this to our attention. We take all concerns seriously and appreciate the opportunity to clarify the rent income and account balance for the property in question.
  Upon receiving your complaint, we thoroughly reviewed our system records to ensure accuracy and transparency. We've confirmed that the $1,400 security deposit has been released to the bank account we use for tenant payments. The funds are now available and ready for disbursement to the client.
  Additionally, we identified an issue with undeposited funds. Specifically, a payment from *******, dated June 17, for the property at 619 McKewin, hadn't been properly deposited in the system. This discrepancy led to an inaccurate ending bank balance. We've since corrected this error and cleared the undeposited funds from the system.
  After these adjustments, the final ending bank balance now accurately reflects the account's current financial status. We've attached the updated documentation for your reference, which outlines the corrected transactions and the reconciled balance.
  Please note that the disbursement for these funds will be sent out next month.
  We understand the importance of timely and accurate financial reporting, especially concerning client funds. Our Accounting team has taken extra steps to ensure all future transactions are properly recorded and reconciled to prevent similar issues.
  We're committed to resolving this matter professionally and transparently. If the complainant has any additional questions or would like further clarification, we're more than willing to provide supporting documentation or schedule a follow-up discussion.
  

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********-ashei

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been very many issues since I moved into this apartment. Firstly, they left an old fence behind the shed in the back yard and caused one of my kids to suffer a deep scratch on his shin because of it.
  In January 2024, I made the company aware I'd be a little late on rent and asked if there would be any sort of action taken against me as a result. After being guaranteed in WRITING that i would only receive a late payment charge. I paid the late payment charge but they still filed in court after emailing me in the middle of the month clearly forgetting the convo we already had (which I sent back to them to remind). They not only sent the paperwork but also charged me $95 for court fees. Also, the main bathrooms shower in the house, could not be used FOR MONTHS because they didn't want to fix the pipe. No reimbursements, nothing. We had countless plumbers come out and tell us the same exact thing, that the shape of the pipe was bad and not allowing water to flow and had to be replaced. I had to follow up incessantly to get fixed. Now, in my last month here (july-August2024) , a pipe burst in the basement and I requested emergency services because my basement was flooding. Not only did it take them 4 days to finally send someone out to fix, but they charged me for the water that was leaking. These people are crooks and have done nothing but rob me since I lived here.
  Ps I have more pictures and snapshots of emails but it won't let me upload anymore

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing these issues to our attention. We take your concerns seriously and want to address them thoroughly.
  
  Regarding the old fence behind the shed, we understand the seriousness of the situation and took immediate steps to resolve it. The fence was removed three days after the incident to prevent any further risk.
  
  For the delays with the main bathroom’s shower and the burst pipe in the basement, we acted quickly by dispatching a technician as soon as these issues were reported. While the technician faced challenges locating the source of the leaks, every effort was made to address the situation as efficiently as possible. We made sure to keep you informed during the process.
  
  Your feedback is important to us, and we’re committed to resolving any outstanding issues. To address the inconvenience you experienced, we’re applying a billing adjustment of $177.45 to your account.

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biohazard issue/ loss of property/constructive eviction
  ***DO NOT RENT FROM THESE PPL!!! HOMEWORKS PROPERTY MGMT WILL RUIN YOUR LIFE***
  
  I signed a lease on June 7th 2024 for a one bedroom located at **** ********* *** Baltimore 21216. from day one I've had nothing but issues. July 3rd I reported by email and text that there was a dead carcass smell on the property, they never responded everyday after that. I complained every single day by email and phone. The 8th of July I could not sleep and I sent a very long email describing what was happening. Flies were forming on the right side bottom window of property. June 9th they emailed me at the end of day to inform me that the tenant downstairs passed away a few days earlier and that there is a potential biohazard issue. That same night of the 9th I went to a hotel to stay. I reported that. Homeworks properties will not tell me what the next steps were, all I hear are apologies. The owners threatened me July 12th on another property that wasn't even ready for moving said if I reported to police they would sue me. This has become a "constructive eviction" Im unable to retrieve my stuff, i have nowhere to live, I cannot get answers from these ppl about when or how or who is going to rectify this mess. I want my security deposit $1698 plus $849 and my July rent and the loss of my property( furniture, mattress, mattress toper, TVs, monitor clothes , linen and more since I haven't been living there since July 9th. All my stuff smells like death and decomposing flesh. Very disgusting situation. No clean up. Less than one month and this has been an unhabitable environment. Flies are all over my stuff laying eggs, the heat makes it worst. They refuse to pay for my hotel stay. These people are scammers and should not do business they have no knowledge on how to take care of tenants that pays their rent. All is documented. They breached the contract. Nobody I repeat NOBODY should trust or do business with these people. BEWARE!!

  

  Business Response

  Date: 07/22/2024

  On July 2, 2024, you reached out to us via email regarding a mice infestation issue in the property, prompting us to create a maintenance request.

  By July 3, 2024, we had officially logged the maintenance issue.

  On July 5, 2024, we contacted you via email to schedule pest control, proposing July 10 as the date. You confirmed this date through a text message on the same day. Following your report of a dead carcass smell, we continued with the scheduled pest control to address potential rat infestation concerns.

  On July 9, 2024, you sent another email describing the ongoing issue and provided a photo of a dead mouse. We informed our pest control vendor to address this issue during their visit on July 10.
  
  Later on July 9, we received confirmation from the brother of a tenant in another unit that the tenant had passed away. We promptly notified the landlord and focused on securing the deceased tenant’s unit.

  On July 10, you contacted us seeking guidance on next steps and mentioned that you had already relocated to a hotel. Our property manager, Christine, worked late to coordinate with the landlord and provided you with updates. She offered a complimentary hotel stay arranged by our company, which you declined, citing concerns about the quality of the hotel. We then suggested the ****** as an affordable alternative, noting that its monthly rate was comparable to the cost of your stay. We also offered you the option to stay in another property we manage, but you declined this option due to its distance from your current location. Meanwhile, Christine contacted your renters' insurance provider, Hartford, to verify coverage for your hotel stay. Hartford provided a claim number and the adjuster's contact information and advised you to retain receipts for potential reimbursement.
  
  In parallel, we arranged for biohazard cleaning of the affected property to ensure it was properly sanitized. You later visited the property and met with the owner, after which you reported feeling threatened and yelled at. We are currently investigating this situation. Link here are the relevant screenshots, emails, text messages, and call recordings documenting these interactions.
  
  **Link removed by BBB**

  
  Resolution: We are going to refund the Security Deposit and July Rent
  SD: 1698
  July: 849
  Total: 2547
  

  
  

  Customer Answer

  Date: 07/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Not only did I reported the smell of dead carcass by email also by text. The mouse issue I had take care of with mouse trap which took place right before the overwhelming decomposing smell invaded my air space.I've lost all my property in that unit because it's now all infected. The lack of responsibility is beyond me. HomeWorks Property said owner would not pay for no hotel room then Christine trying to "help" offered a room at the ****** for only one night when I clearly wasn't going to able to go back to the biohazard environment. The refund offered is nowhere near what I am owed for this nightmare that has ruined my life and security.
  
  
  **Emails removed by BBB**

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to have my security deposit by May 15. They sent my check to an address that I lived at over 3 years ago. When they asked me for my address I told them I will give it to them after I find out what happened to a $500 check they was suppose to get from social services. For a late rent payment. They said they sent the paper back to social services but social services said they got it after the deadline. They only did that because they knew they could just take it out of my security deposit. Then they charge me over 2,000 dollars for repairs when they was nothing wrong but closet fixes and painting. They took my money to fix things that they never fixed before I moved in the property. They charged me $75 to cancel that check and I still don’t have it. My security deposit was suppose to be ready for pick up on June 24,2024. The check is still not ready and this was over a week ago that they told me it would be ready. I called yesterday they said the check will be ready by today which is June 25,2024. Now they are saying it will be ready by the end of the week. They aren’t trynna give me my money back. As everytime I call it’s something else I have to wait for.

  

  Business Response

  Date: 07/01/2024

  We have cancelled the initial check we sent to her last known address and issued her the check which is available for pick up on Thursday June 27, 2024 at our Towson office. Please check the following link for the screenshots and other documents pertaining to this: **Link and personally identifying details of the response removed by BBB **

  *************************************