Complaints

This profile includes complaints for AmeZam LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AmeZam LLC

  7722 Fenton St Ste 1083 Silver Spring, MD 20910-4942

  
• 

  AmeZam LLC

  PO Box 7466 Silver Spring, MD 20907-7466

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped items with the company in 01/24 and Im asking for tracking information like vessel number so I know when to expect delivery like what other shipping companies do? They have been sending updates on a ************** and the update the company is giving is a news blog article from 02/24 which is making it suspicious if they shipped as promised in 01/24. When I asked, the company stopped whatapp messages on the group. They gave some Information about March but the needed information pertains to January shipment. I have reached out to a representative from the company and he gave a screenshot of a schedule but nothing to use to track the shipping vessel needed to confirm that shipment was done as they reported. This is not right. If they truly shipped the goods then why not produce the tracking information. If they did not ship on time, why not just tell us so we make adjustments. How is it acceptable for a shipping company to give customers a news blog article as a form of shipping update? This is unheard off but unfortunately this was done by the company. What they dont realize is they have caused intense anxiety because now we dont know if our items were even shipped?

  Business Response

  Date: 12/16/2024

  Thanks for this email reminder, the shipment  in question arrived and was picked up in May 2024 by shippers recipient  in ******, *********
  
  Best Regards,
  
  Mutale,
  
  
  AmeZam LLC 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used Amezam in 2020, and was completely dissatisfied with their shipping service but I thought it was an isolated incidence. On November 3rd I informed ****** of Amezam that a wig was being delivered to their warehouse, on the 7th I informed him that it required a signature and he said there is usually someone at the office. 9th I asked if package was received as per the delivery confirmation I received in my inbox he said he will check when he gets to the warehouse which would be the 11th 2 days after it had been delivered. I expressed anxiety about not being able to confirm sooner because the item was expensive his response was "oh well ". The items were supposed to be sent on the 15th and he only sent a message on the 18th saying the items were only being sent out on the 22nd and would take about 10 days to arrive. When the package eventually arrived he didn't bother even calling the recipient until prompted by me on the 5th. On the 28th unfortunately I had ordered items at the same time and a jacket from ****** arrived at their warehouse and it was " lost" and only located on the 3rd of Dec a family friend had asked me to buy her 3 ****** as presents and send them via Amezam at the same time I had been asking ****** to confirm receipt of phones from the 5th Dec and the shipment was supposed to leave on the 15th which became the 20th and this morning it came to a head when he called to ask where the phones were. I was angry as was expected and informed him that he was incompetent and unprofessional especially seeing as he had been bad mouthing me to the lady I was sending the phones for because she had to call him and find out what was going on as he was ignoring my calls because I am "impatient " btw, this whole time he had told the other lady he had the phones in his possession so when I pointed all this out he called me a hateful person and blocked my number so I have no means of knowing if my jacket will even be delivered

  Business Response

  Date: 01/24/2023

  This shipment  has since been delivered to the recipient in perfect condition.  Delay in delivery was partly due to delayed payment by client. As soon as we received the payment, we made the delivery. 

  Customer Answer

  Date: 01/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  

  
  

   Complaint: ********

  
  

  I am rejecting this response because :

  IIt100% untrue, and clear evidence of the the lack of transparency in this business. I have proof of disputing the charge which they reduced because the packaging instructions that we had agreed on prior to it being shipped were not followed, and the item ended up costing way more than it would have had it been repackaged as they had agreed to. I'm happy to forward all the messages pertaining to that! 

  Regards,

  
  

  ******************