Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 2/10/2024 Amount: $19.99 Problem: Breach of contract, unfair business practices, unethical behavior. WRONG billed amount for ImmersionFitness.org domain that was incorrectly billed $19.99 & should have been billed at $9.95 FOREVER just like my other 14 domains. Renewal rate also incorrectly shows $19.99. Correct billed amount AND renewal rate are each $9.95/yr. Turbify corrected my other 14 domains billing & renewal rate to $9.95/yr for each, just refuse to correct this ImmersionFitness.org domain.Besides yrs of correct $9.95 billing & renewals, Turbify correctly acknowledges ALL 15 of my domains be billed & renewed @ $9.95 ea FOREVER, which is what was orig agreed to & reason why I purchased several years ago.From: Turbify Customer Experience (********************************************************************* To: ***************** Date: Tuesday, December 26, 2023 at01:24 PM MST Hello ************, Thank you for contacting turbify I would like to inform you that you are going to get charge only 9.95$ per year for ****** forever, apologies for the email you receive regarding the renewal amount for ****** services. I would want to confirm that you will be getting charge only 9.95$ per year for all 14 ******s under ***************** that you have with turbify forever every year since you have a life time discount applied to your account. I would like to inform you that the domain immersionfitness.net which is on ******************* will be renewed on2024-02-24 of 9.95$ as per discount the has been applied as long as you stick with turbify which means you will be getting charge only 9.95$ per every year life time, if you get extra charge call us back for refund request. We will process the refund on Billing Issue. In case of any additional help I request you to kindly reach out to us on our customer care number*************) as We are available 24/7 for your service and sincerely appreciate your Business with us. Regards, Akash Turbify Customer Representative Case #********

  Business Response

  Date: 03/07/2024

  Please attached response. 

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many unsuccessful attempts for almost a month to contact the business we finally received a call back saying we would receive a refund. We have now received a refund, however it was only partial. When i contacted this business to discuss they told us due to the "per diem" cost of the services they are "unable" to give us a complete refund. To reiterate, they made fraudulent representations and we contacted them to receive a refund within 3 business days and NO services were received.fund and had NO IDEA when that would happen. I told them to call me the next day once they were able to speak with someone but now it has been over a week and we have not heard back at all. Given that we were intentionally lied to to sell us a product that did not fix our problem and we did not need we are DEMANDING that Turbify does process a full refund.

  Business Response

  Date: 02/29/2024

  Please see attached response - customer has already received refund.

  Customer Answer

  Date: 03/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21297770
  
  I am rejecting this response because:

  Turbify employees made fraudulent claims in order to solicit a payment from our company. There were 0 services provided to us, and the payments received were ill gotten gains.

  We did receive a "prorated refund" as identified in the response, however, given that fraud was committed by Turbify and no services were provided we are demanding a COMPLETE refund of ALL monies paid by our organization.

  Additionally, Turbify's customer service was contacted by our organization once we realized only a partial refund would be provided. We were given multiple different excuses as to the reason a full refund could not be provided. The variety in explanation further demonstrates that Turbify runs illegitimate business practices intended to prey on consumers that do not have expertise in web hosting to illegitimately collect monies.
  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Yahoo AABACO Small Business is charging me $233.98 on my AMEX Card. I told Amex not to pay , but they said this a recurring charge as a renewal. I do not know this company, I can not reach this company, - I have tried all week and their machine says " call back" and hang up! They do not respond to their email - where I have asked them to stop doing this! I am a ********************* teacher and I so not know this company - nor do I! What can I do?

  Business Response

  Date: 05/07/2024

  Please see attached - for security, customer must reach out to us via phone or login to account and cancel.

  Business Response

  Date: 05/22/2024

  Please see attached - this complaint has been resolved between Turbify and our customer.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in October of 2023, I noticed an increase in charges for my monthly fee. I was not aware of the increase from $18.99 to 499.99. Then in December it in creased to $84.98 per month. I asked for an explanation of why the increases, and I also asked for a refund of the overages. I was told that I could not receive a refund because I pay monthly for my website fee. I asked what does that have to do with anything. I was never given an explanation why the drastic increase other than my summation that Turbify purchased this from ******** who purchased it from *****. What a tangled mess. I cancelled my website but I would like an adjustment and refund be made in the amount of $158.00 overages.

• Initial Complaint

  Date:12/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  ATTN SUPERVISOR, CONFRM IMMEDIATEY, SPECIAL HANDLING MUST BE GIVEN TO THIS PROJECT... TOP SUPERVISOR IS TO TAKE OVER THIS COMPLAINT, DO NOT CLOSE UNTIL ITS RESOLVED... THIS IS ENORMOYS PROBLEM, OF ENORMOUS IMPORTANCE... TURBIFY NEEDS TO GIVE ME ACCESS TO MY FILES, PUBLICLY APOLOGIZE AND PAY ME COMPENSATION... IM REQUESTING MEDIATION...
  
  
   Complaint: 21038528
  
  I am FULLY, TOTALLY AND FOREVER rejecting their TOTAL NON-SENSE response because:
  
  IT WAS GARBAGE ANSWER AND ZERO PROOF WAS GIVEN... THE ANSWER IS VAGUE AND IT'S GENERAL REPLY...
  
  WHAT HARASSMENT... ON WIKIPEDIA? THEY ARE THE **** WHO HARASS ME, I HAVE THE RIGHT TO SELF DEFENSE AND I ALWAYS WILL HAVE PHYSICAL OR OTHERWISE AS IS THE **** HERE... TURBIFY HAD NO RIGHT TO CLOSE ACCESS TO MY FILES, THEY ARE IMMEDIATELY TO REOPEN ACCESS UNTIL END OF YEAR SO I CAN MOVE THEM PROPERLY.. IF MY FILES ARE ILLEGALLY DELETED THEY ARE IMMEDIATELY TO GO TO  BACKUP SERVERS AS THEIR ATTORNEY ********************* WAS TOLD MANY ****S BUT ALSO IGNORED THIS... AS TURBIFY IS ONLY SHOWING THEIR IGNORANCE... 
  
  THE REASON FOR CLOSURE ON SEP 8 HAD NOTHING TO DO WITH TOS VIOLATIONS.. ALSO BEFORE THAT 
  
  JERKS FROM WIKIMEDIA FOUNDATION WROTE ME IM ABOUT TO DIE AND MY SITE... ALL OF THIS INFO
  
  WILL BE SHOWN IN COURT... ALSO TURBIFY'S BBB REP CAN WRITE TO MY LAWYERS:
  
  <************************ ***************************>
  
  Lawyers.com/******/********/toma-makedonski-301259746-a/
  
  YES, I WAS SUSPENDED TWICE BY YAHOO BEFORE BUT THEY ALWAYS ALLOWED MET O ACCESS MY FILES AND KILL WHAT WAS
  
  "INAPROPRIATE" AND MY SERVICE WAS ALWAYS REINSTATED.. TURBIFY... IS CRIMINAL ORGANIZATION HEADED BY:
  
  **********************************************************************************************************************************************
  web.archive.org/web/20240103100535/*********************************************************
  
  ENCYCLOPEDIASUPREME.ORG IS NOT THEIRS, I HAVE SCREENSHOTS OF MY SITE GOING BACK TO 1999 WHEN GEOCITIES WAS AROUND, TURBIFY IS ONLY YEAR AROUND...SO THEY CAN NOT SAY IN 2018 TURBIFY TOLD ME ANYTHING AND THE 800 NUMBER I CALLED TOO MANY ****S AND GOT NOWHERE WILL NEVER EVER CALL THERE.. IF MY DEMANDS ARE NOT MET, SERVICE REINSATED, JERK WHO REPORTED ME NOT GIVEN TO **** 5 000 000$ PAID FOR MY SUFFERINGS, LOST ****, TURBIFY AKA AABACO SMALL BUSINESS AKA INFINITE COMPUTER SOLUTIONS:
  
  channele2e.com/news/infinite-acquires-yahoo-small-business-verizon
  
  WILL HAVE TO SEE ME IN COURT AND IF FILES ARE GONE, I WILL DEMAND 500 000 000$ AND THIS WILL FOREVER KILL THEIR BUSINESS..
  
  **************************************************************************
  
  NOBODY LIKES THEM... *** HAS BEEN NOTIFIED. ** **** OF JUSTICE..
  
  I CAN GO ON FOREVER... IM IN FINAL STAGES OF FILING LAWSUIT AGAINST THEM.. AS THEY WILL FACE H*** ON EARTH.. THEY CAUSED ME TRAGEDY, ALSO TO MY ALREADY SICK MOTHER... BUT NOW THEY ARE LOSING TONS OIF BUSINES.. AS THIS BECAME THEIR VERY SHARP DOUBLE EDGED SWORD AND I WILL GO AFTER THEM HELLBOUND UNTIL FOREVER UNTIL THEY PAY BACK EVERY ***** WITH HEFTY INTEREST...
  
  
  
  THEY HAVE NO RIGHT TO KILL MY FILES, THEY MAY HAVE THE RIGHT TO CLOSE THE SERICVE, NOT MY FILES AND EVERY JUDGE IN TJHE WORLD WILL AGREE... IM WARNING THEM, THOSE FILES ARE MY PROPERY AND TURBIFY HAS BEEN AROUND FOR ONLY ONE YEAR AND EVERYBODY HATES THEM.. JUST TYPE TURBIFY IN ******* GO UNDER ****** REVIEWS, THEY DONT HAVE SINCE 2 STARS REVIES, GO UNDER Q/A SECTION..
  
  IMMEDIATTELY CONFIRM MY FILES ARE SAVE... THEY BETTER BE KEPT SAFE AND INTACT AS OF SEP 8...
  
  
  
  I DEMAND ACCESS TO MY FILES AS THE **** OF CLOSURE
  
  I WAS STILL A PAID CUSTOMER AND IT IS PAID UNTIL OCTOBER ******* (AS PROVEN BY MY REGISTRAR INFO) ACCORDING TO WHOIS AND ICANN AND ICANN ALSO KNOWS VERY WELL WHATS GOING ON..
  
  
  
  THE SEPT 8 CLOSURE OF MY FILES WAS ILLEGAL AS THIS WAS INSIDE JOB:HERE IS PROOF, I HAVE BULLET PROOF **** AGAINST TURBIFY IN ANHY COURT IN THE ****** ALSO IN ***** WHERE TURBIFY CUSTOMER SERVICE IS LOCATED!!!
  
  THIS IS SOMEBODY WHO KNOWS TURBIFY POLICY AND IS ASSOCIATED WITH TURBIFY, HOWEVER IDIOT MISCALCULATED, AS THIS WAS 89 DAY AFTER ILLEGAL CLOSURE ON SEPT 8: 
  
  
  
  From: *********************
  Date: Wed, Dec 6, 2023 at 5:17?PM
  Subject: Encyclopedia supreme dot dead
  To: <*********************>, <*****************************>
  
  
  Encyclopedia supreme dot dead lol  oh yeah baby !!!
  
  
  
  SOMEBODY FROM TURBIFY WROTE ME THIS EMAIL. "SHE" REALLY LOVES IT AND I HAVE DOZENS OF BLACKMAIL LIKE THIS, ELECTRONIC HARASSMENT, STALKING WHAT TURBIFY STANDS FOR.. IT MUST BE TURBIFY... , SINCE ONLY THIS JERK KNOWS ABOUT 90 DAYS TURBIFY RETENTION POLICY... *** N ** **** OF JUSTICE REPORTS HAVE BEEN MADE.. THIS IS NOW SEPARATE CRIMINAL INVESTIGATION... THE LAWSUIT I WIL FILE IS SEPARATE FROM INVESTIGATION BUT THE LAWSUIT WILL MENTION ** GOV AUTHORITIES ARE LOOKING INTO THIS SATANIC INSIDE JOB ATTACK ON SEP 8 2023... I TRIED IN VAIN TO RESTORE MY SERIVE 100 ****S TO NO ****.. ALSO SPECIAL 102 YEARS OLD GOV AGENT IS INVOLVED IN INVESTIGATION... SHE GOES BACK TO ******** 1940 ***.. SHE MAY BE OLD,BUT HAS MIND SHARP AS NEEDLE!!!
  
  AND I CAN EASILY PROVE EVERY WORD I SAID.....I NEVER, EVER POSTED PRIVATE STUFF ABOUT ANYBODY ON MY SITE, BUT I DID CRITICIZE OTHERS AND IT IS ALLOWED ACCORDING TO US CONSTITUTION, FIRST AMENDMENT.
  
  I HAVE PROOF THIS IS INSIDE JOB AS SOMEBODY FROM WIKIPEDIA KEEPS ON HARASSING ME TO THIS DAY.. MY ATTORNEY AWAIT PRIVATE EMAIL FROM TURBIFY REPRESENTATIVE, I DONT WANT *******... FIND ME SOMEBODY ELSE, MUST BE PERMANETN WITH HIS / HER EMAIL AND HER/HIS TEL NR...
  
  
  
  TURBIFY TOS:
  
  Effect of Termination by the Company or Cancellation by You
  
  Your account (and all data associated with it) will be deleted after 90 days following the termination or cancellation of Your account, unless the Company is required to retain it for a longer period under applicable law.
  
  Immediately confirm access to files is restored and granted until at least Oct 17 2024 **********************************************************; AS DEMANDED BY ICANN:.icann.org/resources/pages/compliance-2012-02-25-en
  
  THE CLOSE ON SEP 8 WAS ILLEGAL, NO TOS WERE VIOLATED, CHECK MY PREVIOUS EMAIL WITH PROOF WHERE THEY SAY WELCOME TO TURBIFY AND I HAVE THE RIGHT TO ACCESS MY FIKLES UNTIL END OF 1969, CLEAR PROOF OF INSIDE WIKIPEDIA JOB AND ALL OF THAT WAS SENT TO ******* MANY ****S. IM IN FINAL STATES OF PREPARING MY LAWSUIT... IM IN NO HURRY... I AM ABOUT TO SIGN WITH PROMINENT ******** LAWYERS AND TURBIFY WILL HAVE TO PAY ENORMOUS DAMAGES TO ME AND MY MA, IRRE4VERSIBLE LOSS, DELIBERATE INFLICTION OF EMOTIONAL DISTRESS... NOT TO MENTION DELIBERATE INFLICTION OF EMOTIONAL DISTRESS TO OTHERS... THEY CAUSED TRAGEDY, BUT ITS THEIR DOUBLE EDGED SWORD AS IM LEGALLY DESTROUYING 10000S OF THEIR CUSTOMERS WITH NASTY BUT TRUE REVIES, JUST TYPE IN ******: TURBIFY CRIMINALS CON ARTISTS
  EVERYBODY AGREES WITH ME!!!
  
  IMMEDIATELY OPEN ACCESS TO MY FILES FROM TURBIFY.COM BASED ON *********************, FILES ARE TO EXIST UNTIL DEC 31, AT LEAST OCT 17 AND IT WOULD BE PROPER TO BRINGMY SERVICE BACK TOO... I HAVE A NEW SERVER WHO WILL MIGRATE MY FILES.
  **********************************************************;
       THE ICANN VERIFIED TUCOWS AND TURBIFY HAVE BEEN PAID THRU ABOVE DAY, THUS YOU MUST RELEASE ACCESS TO FILES IMMEDIATELY AND HAVE TURBIFY MUST ALSO SEND ME (FTP) DATA DOWNLOAD LINK!
  
  
  
  VERY SERIOUSLY:
  
  Lupco Steriev
  THE WEBMASTER (1999-present) OF FINE ENCYCLOPEDIASUPREME.ORG WHICH NOT ONLY BELONGS TO ME BUT TO ENTIRE WORLD
  
  MUCH MORE TO COME WHEN TURBIFY REPLIES
  
  
  

  Business Response

  Date: 01/15/2024

  Please see attached response.

  Customer Answer

  Date: 01/16/2024

  send repluy in txt form

  Customer Answer

  Date: 01/16/2024

  ITS VERY IMPORTANT I GET PERMANENT REP ON THIS, KINDLY EXPEDITE THIS, MEDIATION NEEDED, MEDIATIOR WITH HIS HER EMAI AND DIRECT TEL NR, DO NOT CLOSE JUST BECAUSE IM NOT HAPPY WITH FAKE GENERIC REPLY, THEY MUST REPLY MAKE SURE OF IT..., DO NOT CLOSE UNTIL RESOLVED, TURBIFY CAUSED ME AND ALREADY SICK MA TRAGERDY... YOUR BBB CAN DO A LOT OF GOOD HERE AS INJUSTICE TO ONE IS INUJUSTICE TO ALL, INJUSTICE TO ALL IS INJUSTICE TO ONE... BUT ITS TURBIFY'S  DOUBLE EDGED SHARP SWORD... EMAIL ME TO CONFIRM THIS, I NEED PERMANENT REP!@

  Customer Answer

  Date: 01/16/2024

  P.S.
  21038528 CONFIRM THIS HAS BEEN ADDED:
  
  TURBIFY REP REPLIED IN ONE SIDED NONSENSE...SHE SAID I POSTED SOME PRIVATE INFO, O NO, IN 2018 TWICE WE ARE TALKING ABOUT DELETING SOME FILES PER YAHOO'S REQUEST, NOT PRIVATE INFO, I EVEN HAVE TXT OF THAT CONVERSATION SAVED WITH YAHOO.COM REP I SPOKE TO... AND SHE IS ACTING AS IF 2023 PROBLEM FILE IS CRIME... I HAD 10000000000S OF FINE FILES FROM A TO Z SO NOTHING ELSE MATTER, WOW WHAT WIKIGNORANCE/WIKIARROGANCE, THIS WAS REAL ENCYCLOPEDIA UNLIKE GARBAGE WIKI-PEDO-IA ************************ WIKIPEDOIA IN A NUTSHELL, UTMOST WIKISTUPIDITY, PRIVACY VIOLATIONS, NAME CALLING, WIKICONTRADICTIONS, WIKIARROGANCE, WIKIGNORANCE, WIKIHYPOCRISY - BLATANT LTA WIKIOCCULTISM EXACTLY WHAT TURBIFY DOES, AGAIN... COME TO NEGOTIATING TABLE WITH MY LEGAL TEAM OR I WILL PUT YOU LEGALLY DOWN, AS I ALWAYS PAY BACK MY DEBTS WITH INTEREST AND I FIGHT TO THE LAST DROP OF BLOOD~!!! AGAIN I MENTION WIKIPEDIA PART OF WIKIMEDIA FOUNDATION AS FEW HOURS MY SITE WAS CLOSED WIKIPEDIA STEWARDS ATTACKED ME MY DEATH IS IMMINENT!
  
  
  ------------------------
  
  
  
  
  
  Internet Corporation for Assigned Names and Numbers (ICANN) 
  TOLD ME TO WRITE YOU HERE:
  
  ICANN Global Support <***********************> via xlcv0ugb0tm6.61-6tjkeai.na129.bnc.salesforce.com
  to: *********************** <*********************>
  date: Oct 1, 2023, 8:43?PM
  
  THIS IS ONLY FOR PERSON IN CHARGE OF DOMAIN CHANGES WHO CAN RENEW MY DOMAIN AS IM REGISTERED WITH YOU...
  FOR MORE INFO CHECK MY 2 OTHER COMPLAINTS TO HERE FROM TODAY... I CAN NO LONGER RENEW MY DOMAIN THRU TURBIFY.COM THEY ILLEGALLY CLOSED MY SITE AND TERMININATED MY ACCOUNT, ILLEGALLY, ALSO THEY ARE UNDER *** AND *** INVESTIGATION... 
  YOU ARE SHAMEFULLY COOPERATING WITH:
  THESE NEGATIVE REVIEWS ARE ************ AN OCEAN: slashdot.org/software/p/Turbify *******************************************************************;
  THEY ARE CONNECTED TO CRIMINALS AND TERRORISTS IN *****!
  
  

  Customer Answer

  Date: 01/17/2024

  ADDITIONAL PROOF U.S GOV IS LOOKING INTO TURBIFY'S CRIMES (2 *** COMPLAINTS WILL ONLY BE SHOWN IN COURT IF TURBIFY DOES NOT COME CLEAN IMMEDIATELY, ALSO TO EXPOSE CRIMINAL WHO WORKS WITH WIKIMEDIA WHO MADE FALSE REPORT ON SEP 8)AND WHAT THEY HAVE DONE... AGAIN, THEY ARE ONLY AROUND ONE YEAR AND THEY ARE DISASTER... THEY MIGHT HAVE RIGHT TO CLOSE MY SITE, BUT NOT ACCESS TO MY FILES FROM ***************** FROM login.turbify.com ICANN VERIFIED, MANDATORY DATA RETENTION... TURBIFY HAS A LOT TO HIDE... NO COURT IN THEWORLD WILL SIDE with THEM NOT EVEN ON SINGLE ISSUE!!!

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aabaco charged me twice in the same year. The first charge $143.88 on 2-3-23. A second charge was put through on my ****** account for $215.00. I talked to Aabaco and they explained that the 2-3-23 charge was the result of me updating my credit card. They could not explain why the second charge was almost double the yearly charge. I canceled my account. The representative said he could only refund me $200, but he kept asking for my credit card number because he said he could not reverse a ****** charge. He told me I needed to enter the current credit card as a payment method. I did this and the representative said I needed to re-activate my account. I do not want to do this because I fear it would incur additional charges. This company needs to refun me the full amount because I did not authorize any new or higher annual charges. i am extremely concerned about the $215.99 charge and the company now also having my credit card on file. Please resolve this.

  Business Response

  Date: 12/04/2023

  October 26, 2023

  To whom it may concern:
  Aabaco Small Business, LLC (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on December 4, 2023, filed by the customer associated with Complaint ID ******** (“Customer”). This letter is in response to the complaint, as requested by the Better Business Bureau. 
  

  The Customer contacted Turbify on November 19th in regard to pricing. The customer received the requested credit on Monday December 4th.
  

  Please direct any further questions to Turbify’s support team at ###-###-####.

  Sincerely,
  Turbify

• Initial Complaint

  Date:10/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company did not notify users of increased prices clearly in email notices. Service price was doubled and a new charge was added which had not been charged prior in 20 years of service use. The company has made claims that a service glitch or the price increase message was lost in the users "spam" folder. According to internet hosting provider laws in the US, vendors are required by law to notify users of planned price increases, none of which can be found in the emails sent by the company or the menu/faq system of the company. If seems this has happened to 100's of users that I have reached out to. Some have paid $1000's in charges for mulitple domains as a result and are considering making this a Class Action issue.

  Business Response

  Date: 12/11/2023

  December 6, 2023

  To whom it may concern:
  Aabaco Small Business, LLC (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on November 27, 2023, filed by the customer associated with Complaint ID ******** (“Customer”). This letter is in response to the complaint, as requested by the Better Business Bureau.

  Turbify notified its customers of a price increase to Turbify’s services via email on July 31, 2023 & then again October 1, 2023 for upcoming renewal. Such email informed customers that additional information regarding the price increase would be available via Turify’s FAQ page, found here: 
  ******************************************* and that the price increase would take place on August 29, 2023.

  Please direct further questions to Turbify’s support team at ###-###-####.
  

  Sincerely, 

  General Counsel

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has not done what they were contracted to do. I have called over 20 times trying to get my issue resolved and they have locked my account with absolutely zero resolution. I have spent hours on the phone with them and all they tell me is they cannot get me to a person who can help me and that they will continue to work on it. I sent them all of the needed paperwork on July 10, 2023. It has been months and hours of my time and still no resolution. They are unethical and are paid to do nothing. False advertising.