Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an active, paid subscription with Turbify for web hosting and business email services. Without any prior notice or explanation, my website and email account were shut down. This has caused serious disruption to my business operations.I attempted to contact Turbify via their listed ***** number, but it is either not working or goes unanswered. There are no alternative support channels that respond.I am requesting immediate reinstatement of my service or a full refund. If this cannot be resolved, I will seek legal action and file a payment dispute through my credit card provider.

  Business Response

  Date: 05/28/2025

  Please see attached 

  Customer Answer

  Date: 05/30/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23314730
  
  I am rejecting this response because:

  First of all; they claim there are no issues with the account, which is untrue. The account is suspended.

  Secondly: The 800 number they suggested to call doesn't work outside *************, and even in the ** itself, it doesn't respond, with no other means whatsoever to reach them, not even an email address, let alone, thinks like live chats or whatsApp

  The attachments show that all my subscriptions are paid to date and as of today there are no due invoices. They also show that my domain is down. It has been down for several weeks now. So, the claim that there are no issues, is simply untrue.

  Furthermore, attached is a message on turbify's website that they are updating their ticketing system. The message has been there for months now, leavving customers with virtually no means of contacting them.

  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 06/10/2025

  Please see attached

   

  Regards,
  Turbify

  Customer Answer

  Date: 06/15/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23314730
  
  I am rejecting this response because:

  ?Although the service was restored, I suffered considerable business losses due to the closing of my website and business email.

  Moreover, in the last response from turbify, they state they have an 800 number accessable worldwide, which is absolutely not true. The 800 number is not even accessible in *************. I had a friend of mine try to reach it from within the *** with no success for days.

  The claim/insinuation that turbify has a live chat option for customers is an absolute nonsense, which I challenge them to prove existent in the last couple of month. All you get when clicking on "contact us"  is the message shown in the attachement. No live chat there, is there? That message has been there for many months now.

  For the time and business damages I lost, I demand a ****** USD (Fifty thousand US Dollars).compensation to consider this case closed.
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having with the product WordPress hosting Standard. That I already paid the balance invoice bill. Unfortunately, the problem remains unresolved.I am hereby requesting I ask to reactivate my website back to service. Turbify ask me to pay. On 11/29/2024 I make full payment for one year but Turbify canceled on 02/28/2025. I ask why Turbify said they send me refund which is I did not ask or requested .I check my bank no refund back to my account . On 02/28/2025 Again they cancelled aske me to paid $89.88, on March 26, 2025 canceled and I ask why the problem remains unresolved.

  Business Response

  Date: 05/01/2025

  Please see attached response.  We just received the complaint today.

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Automatic renewal subscription was charged on 12/30/24 for my website and hosting ends 1/30/25. Before 12/30/24 I informed Turbify that I intended to reopen my website for business after over a decade, and that I would be transferring to a different registrar and hosting provider because of their poor service that hurt my business.I also told Turbify that I would be copying and pasting each page of my content (there was no downloadable option).This morning I managed to double check 2 pages the web developer already created with my website and then just like that, access to copy my pages was gone.Their backend team refused to assist me (as usual) yet I still have 2 weeks left in my hosting plan.Some page urls are now lost along with their respective ****** page ranking Half of my new information. I am at a crossroads where I was hoping to leverage my page rank to reopen for business at a critical juncture in my life.Buyer beware! Dont wait over a decade for a hosting provider to do right by your website and lose business. Immediately their actions start to harm your website and business, ditch them. Customer loyalty is not rewarded. You and your website and business plans are more important.I want Turbify and its ************************* to give me access to my content so I can copy and paste my content. Currently only the home page and site index are visible.Turbify and Aabaco, do right by your customers!

  Business Response

  Date: 01/27/2025

  
  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my web hosting service about a month ago, but the status still shows "cancel pending," and I have not received any refund. When I signed up for the service, it was stated that I could cancel anytime and that the unused portion of my plan would be refunded. I would like to request the refund for the unused portion of my annual web hosting plan as promised. My domain is ***********************.

  Business Response

  Date: 12/04/2024

  Please see attached.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbify lists a phone number ************ where I navigate to the technical support for business mail, I have filed numerous reports regarding their problems with Outlook. It has been more than a week and problems persist. Their personnel who I assume is located overseas really doesn't care and they keep reading what they are told to say "there are problems with Outlook and we are working on them" but yet they do not give you any estimated time for problem to be resolved or care about all the data that I can't access in my ************ files. THIS IS UNACCEPTABLE

  Business Response

  Date: 11/18/2024

  Please see attached 

   

  Customer Answer

  Date: 11/22/2024

  
  
   Complaint: 22497666
  
  I am rejecting this response because:They call just to say that they are working on a solution. It is unacceptable they are not resolving Outlook problem, their webmail solution is loaded with ads that are vert very distracting and annoying. I need access using Outlook
  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay Turbify a good deal of money to host my website and register my business domains. My site has been largely non-functional for two weeks or more. I have placed multiple calls to the support team and they promise to investigate and call me back. I have never received the promised communication and my website is still down. This is impacting my business - my prospective clients have no way to reach me since my pages are not accessible.

  Business Response

  Date: 10/18/2024

  Please see attached

  Business Response

  Date: 10/29/2024

  Aabaco Small Business, LLC
  ********************************************************************************************************
  

  October 18, 2024

  
  BBB serving ******************* and ********************
  **************************************
  ********************-2404
  Re: Complaint ID ********
  To whom it may concern:

  
  Aabaco Small Business, LLC (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on October 18, 2024, filed by the customer associated with Complaint ID ******** (Customer). This letter is in response to the complaint, as requested by the Better Business Bureau.  The records show the Customer reached out September 24, 2024 to report their website was down. Our engineers resolved the issue and notified the customer via email September 25, 2024. It was also suggested the customer clear the browser's cache and cookies.

  Should the customer still be having issues, please contact us again as I see the website loading at this time. Please direct any further questions to Turbifys support team at ************.
  

  Sincerely,
  Turbify

  Customer Answer

  Date: 11/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22338075
  
  I am rejecting this response because:
  The claim by the business that this was resolved the day after I filed, the complaint is completely false. I called them multiple times, and emailed them multiple times over the course of 10 days to let them know that my website was not fully functional. It was only after they finally upgraded the *** for the website that the pages resumed functioning. This  false claim of resolution is consistent with how dishonest and unacceptable this company's business practices are.
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues in this complaint.The first is that over a year ago Turbify disabled access to two of the most very important business features of e-commerce stores business information, access to their Customer Manager, and Sales Report information. I have contacted contacted Turbify 3 times over this time asking when the will be giving the merchants access to this extremely important information and each time I have been told it is being worked on. Clearly it is not being worked on, it has been well over a year.Merchant Sollutions customers were never told by ******************** that they would never again have access to the information about their customers or any of their sales figures before they took this information away from its customers. Over a full year without access to this information is completely unacceptable for an e-commerce hosting platform. This is fully not acceptable, and very, very bad business practice. I have had this e-commerce business for over 20 years. I am not willing to just walk away from 20 years of very important information about my own business. It is as if I my business is being held hostage by this company. I cant just cancel and lose all this information. But they are not fixing this issue. In fact, these two incredibly important business platform features are not even mentioned in their System status update written last in July of 2023! Turbify needs to address this and fix this.Second major complaint is that Turbify has disabled any availability to contact anyone at Turbify, including Turbify Customer support by email. You only have the option to phone them. This is completely unacceptable and discriminatory against people that need to communicate by written form for any reason including those are deaf or have hearing disabilities. This is 2024, Turbify is an internet based platform. The fact that you cannot communicate with anyone at Turbify by email is terrible business practice. Turbify needs to address and fix that too.

  Business Response

  Date: 10/10/2024

  Please see attached letter 

  Customer Answer

  Date: 10/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22266303
  
  
  
  I am rejecting this response because:
  The response is not acceptable.
  Turbify is deflecting over and over again, never addressing the critical Customer Manager and Sales figure features that that simply took away from our stores. They keep saying look at the Systems Update response posted in July, but won’t address that these two very important features are NEVER EVEN MENTIONED OR INCLUDED in this. They simply took it all away and are now pretending like it never existed or somehow Google Anaylitics, not them, the store host, is now responsible for this. They have had a year and a half to fix the system they took down, that was not broken in the first place, and are supposedly “working on.” A year and a half! They will not even acknowledge anything about “Customer Manager “ or Sales figures data. Not on the phone, past emails, or in System feature disruption articles they tell you to read, or even in their response to my complaint.
  Turbify’s blatant discrimination against people that may have hearing disabilities by removing all written communication options from all of its customers is absolutely unacceptable. Now they just say they hope “to be able to expand their customer service communication methods in the future”. They already had that ability and were using it but they simply removed it. This is discrimination, and is not acceptable business practice in 2024 from an internet based company or any company. It is most likely not even legal in the USA.
  
  
  
  
  
  Regards,
  
  
  
  Cris Bliss
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2024, I had renewed my small busines domain/email subscription with Turbify. I used to have an account with Yahoo Small Business which was transferred by ***** to Turbify. After paying the renewal fee, Turbify was unable to resolve my issue to accessing the primary email account I have with them. Case No. ********. I have been calling them since August 4, 2024, but they have not been able to resolve my issue. I can not access the primary email that I have for my small business and because of which I have lost business revenue. Eveytime I call them I am told that my issue will be resovled in no tme and I will be contacted. Even talking to several supervisors and escalating my case to high prioirty, the issue is not yet resovled. I can not access my email at all. I have been given excuses over excuses but nothing has happened to my email account access. I can not run my business without access to my email.

  Business Response

  Date: 09/27/2024

  ************************** *******************************
  *******************
  
  September 27, 2024

  
  BBB serving ******************* and ******************** *************************
  ********************-2404 Re: Complaint ID ********
  To whom it may concern:
  
  ************************** (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on September 24, 2024, filed by the customer associated with Complaint ID ******** (Customer). This letter is in response to the complaint, as requested by the Better Business Bureau.
  
  The customer was experiencing issues with their business email which has now been resolved.  We apologize for the inconvenience and thank you for the continued communication.

  
  Please direct any further questions to Turbifys support team at ************.

  Sincerely,
  Turbify

  
  

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Muhammad Tak
  
  

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my website for many years with *****, who helped me to create the website in the first place. Turbify took over the company and since then I have not been able to edit my website, that means no updates, no news, no corrections, nothing--I cannot access it as the owner. I started noticing this six months ago and Ive contacted them at least five times, each time being told that my case is being escalated and I will hear after sometime, how long is never specified, by technical support for it to be resolved. This same script has been read to me each time Ive called and the last time, August 23, I demanded to speak with a supervisor. He is assured me that he was in complete agreement that this is unacceptable that Ive waited almost half a year to be able to access my website and Im paying for a service that Im not getting , etc., etc. He only regretted that Id have to wait until Monday, that is two days ago by end of day, to hear from him and he hoped I could be that patient. Well, needless to say Ive never heard from the supervisor or anybody at that company ever regarding this issue. I have requested a complete refund and release of my domain name, *** demanded a complete refund and the opportunity for them to rebuild my website on a platform so that its accessible for edits, and then I would consider beginning to pay them again, and I was assured that a satisfactory solution would be offered to me by end of day two days ago. The website:*******************************

  Business Response

  Date: 09/20/2024

  **************************
  *******************************
  *******************
  
  September 20, 2024
  
  BBB serving ********************************************
  *************************
  *********************************************
  
  Re: Complaint ID ********
  
  
  To whom it may concern:
  
  ************************** (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on September 19, ******************************************************* ******** (Customer). This letter is in response to the complaint, as requested by the Better Business Bureau.
  
  We apologize for the inconvenience this customer is experiencing.  Due to this we have provided a partial refund to this customer as we work to resolve the issue at hand. Additionally, this customer has the option to transfer their domain at any time or build a new site and successfully publish with the tools we have available today.
  
  Please direct any further questions to Turbifys support team at ************
  .
  
  Sincerely,
  
  
  Turbify

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run a small nonprofit, The Global Food and Drink Intiative and use Yahoo Mail for my business emails. I have done so since 2020 for this business and since 2005 for my other business. To use their business email, I had to move my domain name of ***************** to *****, which meant that each year I would pay them to renew my domain which I originally paid $10 or so for originally from Go Daddy before transferring.On August 9, I was debit a total of $69.83 from Turbify (formerly Yahoo). Surprised by this amount, I looked and found that the majority of this debit was the cost to renew my domain name of ***************** and also the monthly plan I have for my 5 business email mailboxes.The shock is that they are charging me $50.39 to simply renew my domain, no hosting of my website or anything. Just to have the domain URL. In 2023, the renew cost was just $15.99.Of course I called and unfortunately you cant get issues resolved as Turbify relies on a workforce in ***** to be the escape goat for customer service, simply giving them a script that says there has been a price increase, and they are not able to understand the nature of gouging that Turbify is doing.1. One agent told me it was due to the enhancements to webhosting and other features. I don't have webhosting with them so this is not applicable. 2. An agent on 8/12 when asking tech people came back and said, it is because last year my domain was $34.99 and this year it is $50.39. Wrong. Last year per the invoice attached it was $15.99 and in previous years, it has never been more than $15.99 so to go from this to $50.39 is outrageous as again it is just for me to keep the domain URL.They are also increasing the cost of our email plans with NO emails regarding price increases, etc.July 2022 - $9.95 July 2023 July 2024 - $14.95, August 2024 - $17.95 This just can't continue that they are allowed to ***** us as business owners and consumers without legitimate justification.

  Business Response

  Date: 09/13/2024

  Please see attached

  Customer Answer

  Date: 10/04/2024

  Hello,  

  Thank you for the response.  This is what concerning about their response:

  1. This is a standard answer that does not address my concern.  I only have email. The "featured and enhanced performance," are NOT applicable to the services in which I am paying for.  What they are referencing is for people who have full services such as websites and more with them. I do not.  They do not host my websites, another provider does. Therefore, they are fraudulently passing on costs to me and other customers for services we do not use and instead of addressing the concern, they continue to hide behind a horrible response that is intended to hide their ill intentions.

  2. They even cut and pasted an old email template in the response that was given to workers in ***** to respond with.  Hence the date of August 29.

  It is really sad that companies like this are allowed to scam customers by hiking up costs of their services to cover other services.  This is a poor and unethical practice that they continue to hide behind.

   

   

  Customer Answer

  Date: 10/10/2024

  Thank you but I doubt there was an effort to get a solution and so this allows Turbify and other companies to gauge businesses.  Truly sad.