Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Mid Atlantic Concrete and Improvement Specialists, based in ********, ********, to install a new fence and siding on our property. We paid them $54,600, which has resulted in a total loss and delayed completion of the property for over a year. This delay has caused carrying costs exceeding $600,000, directly due to their unacceptable business practices and lack of professional competence.The company was already working nearby and offered to handle the permit process for a fence and siding replacement, claiming familiarity with the R2-NC zoning code in our area. Unfortunately, they started work without obtaining any permits, leading to immediate stop-work orders from the city.Worse, the work they performedbuilding a concrete block wall intended to be faced with black granitewas done improperly and without approval. As a result, no other contractor would agree to finish or even demo the work. Despite paying them two-thirds of the contract price ($54,600), they stopped responding to calls and only later submitted a plan that revealed the fence was illegally over the property line.This has now turned into a complete demolition project, requiring me to undo their mistakes at significant additional expense. I cannot overstate how horrible, costly, and disruptive this experience has been.

  Business Response

  Date: 07/28/2025

  Hi ******, it was never in our agreements to pull permits for the project at the end which we still have messages you were going to have somebody else do the scope of work. And told us that you just wanted the stone and split ties so over the course of a few days after we dropped you off of the stone that was ordered which was about 8 crates of stone if you want us to do the job we can do that for you but that is not what you requested.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter of complaint and breach of contract by Mid-Atlantic Concrete and Improvement Specialist LLC (MHIC # *****). On Feb *******, I signed a contract to have a pavered patio and walkway completed by April *******. The total cost of the contract was $12,300 divided into 3 payment. Payment 1- sign contract was paid on 2/27/2024. Payment 2 First start date was paid 03/13/2024, Both totaling $8,200, The ***** OF WORK included ********************************** which 13 of them (highlighted below)were not started or left incomplete or not built according to contract. See comments of unfinished work in RED 1.Remove root mat where necessary, remove block wall 2.Grate ground appropriately for installation 3.Dig out trench (approximately 50 LF) for footer 4.Lay rebar in footer, pour concrete footer * - footers poured with no rebar 5.Lay wire mesh throughout* no wire mesh used during concrete pour 6.Pour 3 concrete base (52x5, 9x10, additional 50 sq ft area) *- multiple measured points of <37.Use bonding adhesive on bottom of pavers no pavers laid or exist 8.Install new paver patio* no pavers laid 9.Patio to have brick borders* no brick border exist 10.Begin setting courses of decorative block (approximately 50 LF)* no decorative block 11.Use bonding adhesive to dry stack blocks* no decorative blocks exist 12.Back fill block in with concrete where necessary, reinforce with rebar as needed*- no blocks exist 13.Set cap stones on top throughout* no cap stones exist 14.Haul away job-related debris* - left over 2 feet of dirt and excess of material in yard 15.Patio to conform to grade of land/soil* measured patio section to be very uneven 16.Patio to curve to existing retaining wall 17.Retaining wall to curve to existing curvature* no retaining wall exist *Pictures and video available for starred items I am extremely unhappy and frustrated with the performance of Mid-Atlantic Concrete LLC

  Business Response

  Date: 04/18/2025

  Hi ***** thank you for reaching out to us in regards to this matter we have done a project for you before and we were supposed to do pavers on the patio he did not like how the concrete was poured he told us not to finish the project. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23200555
  
  I am rejecting this response because:
  The response given was falsely stated..Mid-Atlantic never returned to finish the job according to the contract..they continued to indicate that they would  remove the incorrectly pored cement without wire mesh and redo also install the CORRECT pavers and retaining wall with copper once they receive the material. I PAID you 2/3 of money to complete job...I also have witnesses..Please address all your deficiencies to the signed contract...If I have to have my lawyer get in touch with you..I will do it expeditiously !!

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Redacted names in problem description and file names. Sought painting estimate from ************ (**). Had previous contractor do work in 6/2023. Met with MA project *** on 4/23/24. Said top deck work did not confirm to code. Contract signed 4/23/24 (attached) to ***lace top deck and paint. Deposit $6105.00. It was suggested by Vice Pres (VP) to have county perform an inspection. Inspection done prior to any work started. Previous ***airs determined in kind - new deck not required. Sent ***ort to Proj *** (attached) and requested updated contract. Agreed to update: ***lace 3 headers, 2 joints/hangers and paint. Work started on 6/4/2024. Paid $2000 on updated price of $10,000. Project *** inspected work on 6/5/24 and stated 1 headers was installed incorrectly (attached). Crew to ***air and paint but they never showed up to ***air or paint. Texted ***eatedly from 6/10 to 6/26. Was either given new dates that the crew would show up or did not receive a response. Proj *** informed me on 6/26 that he quit and that VP would be in touch. Did not hear from VP. I emailed on 7/15/24 requesting my $8105 back (attached). Provided a summary of events (attached). Met with VP on 7/17/24. Updated contract with new cost of $8105 (payments to date). Texted ***eatedly but was pushed off (e.g. It's too hot for the workers to be outside, They're doing the schedule and will get me on it."). Needed work done due to HOA continued to text VP. In 9/2024, emailed his admin (VP was out on medical leave) who did not respond to my email. No follow up upon return. Screenshots of all texts with VP attached (VP 1 - 13). Emailed admin and VP in 3/2025 - both got kicked back. Emailed owner asking for a copy of 7/17 contract and inform him work was still pending. Contract not forwarded. Attempted several calls to discuss resolution but he has not kept appointment on at least 3 occasions (attached Owner 1 - 6). Request refund to cover new material, labor and painting by new contractor.

  Business Response

  Date: 04/18/2025

  ********, thank you for reaching out we have read the complaint and we can set up a day so we can walk the work if youd like and if there is outstanding stuff pending items on the project we can take care of the matter for you!

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23187295
  
  I am rejecting this response because this project needs to be done correctly and, more importantly, in a timely manner.  The original contract was signed about a year ago; I do not wish to lose use of my deck for another summer while I wait for this to be done correctly and completely.  There were several opportunities to finish this project and I was always contacting you.  I will explore next steps as outlined in our contract.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 05/05/2025

  Can this complaint be re opened as we have no problem resolving this issue with the consumer

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/5/23 company was contacted to reparge and add new flashing to my chimney. I also contracted them to replace the back door and storm door and rebuild the door frame, steps and walkway to the front porch, rebuild the front porch and add a retaining wall. The chimney was parged and they didn't replace the flashing, chimney leaked, they were contacted numerous times to ask for this to be fixed as well as the disaster they made of my back doors. They came out twice and still didnt fix any of the problems. I emailed their office manager with pictures, December 13, 2023. They sent people out making promises to fix all of the problems on three separate occasions. They fixed the problems with the porch, and parged the retaining wall again which is cracking. I was told that my back doors would be replaced correctly and that the doors were on order. They kept putting me off and putting me off until i received a call from **** that they refused to correct the issues. I was strung along, lied to and ended up having to tear the chimney down to the roof and have it rebuilt due to the water damage that occurred because they never replaced the flashing which was in the contract. The doors were cut off incorrectly, they didn't rebuild the door frame, and they drilled a hole in my new storm door which punctured the retractable screen in numerous places. They had my 16 year old son sign one of the contracts. The owner **** promised they would make things right. said they had my replacement doors and that they would install them and do the door frame, then disappeared. A year and a half of being lied to is ridiculous. I have emails and hundreds of text messages and pictures of the mess they made of these jobs. **** ***** needs to be barred from ever working in the home improvement industry as well as the rest of his lying, shady employees. I can provide text messages, pictures etc.

  Business Response

  Date: 02/25/2025

  We entered into a contract with ******* ******* orginally for a chimney repair, while we working on the chimney repair we also signed a other agreement for a deck sidewalk and a retaining wall with the consumer we then proceeded to do a other contract for the doors to be replaced. In these agreements we have completed all work as she has signed a completion certificate for all work for each individual project. The consumer then had water damage to her roof she has solar panels installed on her roof and tesla admitted fault for that work even reimbursed her some money for the project. Claiming we never did flashing isnt true we did do flashing on the chimney we even went to the extent of putting down roofing cement in the area as well to mitigate any leaks of any sort. This consumer was demanding funds to be repaid on top of what ***** already paid her for the water leak. We have made repairs to the chimney on numerous occasions, we then even went back and serviced the deck and fully rebuild it because the consumer never sealed it or stained it so the boards warped. We have always honored our work towards the consumer but she just wanted us to keep paying more money when ***** already paid her. She never alerted us on getting the chimney redone nor provided us with a invoice. Also to mention we didnt deposit the consumers last check for a few weeks and she had put a stop payment on that as well. Which typically would void warranties we still went back and tried to resolve this with the consumer on numerous occasions. The consumer also entered into a labor only project when it came to replacing the doors she did not get a frame for the door which would result in us having to cut the doors for installation. Flashing was also installed on the chimney we have invoice from subs listing the item was installed and she even was alerted that i was installed.

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 22977261
  
  I am rejecting this response because:

  The flashing that they say they replaced was not actually replaced.  I am attaching pictures and responses from my insurance company as well as ************************* showing the "poor condition" of the flashing after they claim they replaced it.  All they did was apply sealant.   The chimney continued to leak.  They sent out **** twice making promises to fix the issues.  Once in April 2024 and again in August 2024.  I was promised both times that my door frame would be built as discussed. and that they would replace my doors that their workers destroyed.  

  When the work was initially completed I was coerced by **** to sign off on the completion so I wouldn't lose my financing and I was promised that everything would be made right.  NOTHING BUT LIES.  The day the doors were "fixed" I was not home, they had my son sign the completion order.  He was 16 years old at the time.  Highly Illegal.  When I got home that night from work and saw the mess they made of the doors I immediately contacted **** with pictures and was again promised that they would send someone out to fix it.  After no communication from **** I sent the email in the original complaint to ******** **** at their office.  After promises from her to fix all of the issues, she disappeared for two months.  It wasn't until I threatened to get my lawyer involved  that i finally heard back from the company owner **** *****.  Again promises to make things right.  They came out in ****** told me they fixed the flashing and reparrged the chimney.  I at that point had my roof replaced.  The roofers told me that the flashing was old and needed to be replaced again showing that Mid Atlantic didn't do what they said they would do.  The parge started coming off my chimney in sheets.  4 more months of broken promises and lies.  In August 2024 I was told I would have to replace my chimney because of the deterioration caused by it not being fixed properly.  I informed **** and he came out again.  I sent him the estimate to replace the chimney as well as the estimate for the mold damage that Tesla would only cover a portion of because " most of the damage was due to the chimney leaking".  

  I was told my doors were ordered and that they would fix that issue 4 times.  Twice by **** and twice by the owner.  Lies again.  When they failed to schedule me, I finally received a call from *******.  She came out with a man to fix the issues with the porch and retaining wall.  He fixed the porch but further screwed up the retaining wall with a terrible patch job that a 4 year old could do better.  She said she would send out someone to fix the doors the next day.  No show and all I got was a call from their CFO **** who was a complete Jacka** to me on the phone.  I told him to come and look at the crappy work his company did and of course he wouldn't do that.  I did not push for the mold remediation.  All I want is a refund on the two jobs that they did not do correctly and compensation for the damages they did to the doors.  ***** ********* ****, and ******* all promised me that the issues would be fixed.  This is the most unethical company I have ever dealt with.  i have hundreds of pictures and texts messages to back up my claims.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/03/2025

  We still have her doors for the project. Like we mentioned since door frame wasnt purchased and as we were labor only we did not do a door frame that was the issue with the doors itself. We have tried working with this consumer but she is just looking for ways to gather money up with no back up we will send in the invoice for the flashing and when we completed it as well. We did roofing cement as well. 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22977261
  
  I am rejecting this response because I paid this company nearly $30,000.00 and not one of the projects was completed correctly.  

  As far as the doors go, it was not a labor only contract.  From the beginning I asked for a new door frame.  **** neglected to put it in the original scope of work on the contract for the doors which I called him out on.  He had my underage son sign that contract in my absence.  **** assured me that the door frame would be added to the contract as it was ridiculous to pay $3,750 to hang two doors ( ********** hangs doors for $175,00 each),  **** measured the doors and told me exactly which ones to buy to work with a new frame.  The first time they attempted to hang the doors you could see daylight between the door and the frame because they just hung it on the old broken frame.  The door was supposed to be cut off some from the top and some from the bottom, instead they cut all from the bottom so the doorknob was knee level.  I immediately complained to **** who was more concerned with getting paid than doing anything right.  When my custom ordered storm door came in, again I was told that the door frame would be built, they flipped the interior door upside down and rehung it on the bad frame, then they installed my new storm door on the exterior trim instead of in the frame.  They drilled a hole in the top of the door through a big orange sticker that stated specifically not to drill a hole there causing pinpoint holes all the way down my retractable screen.  I kept complaining and got no where but lies and empty promises from all involved, all the way up to the owner of the company who told me they would make it right.  The last conversation with **** he stated that they didn't order the replacement doors, so which lie is right, do they have my doors or not???  I only wanted my jobs done correctly,  I paid a lot of money for horribly crappy negligent work.

  You state that I don't have anything to back my claims?  I have emails, text messages, insurance investigations with dated pictures stating that you never did the flashing on the chimney, just came back and slopped some sealant over the old flashing.  The parge fell off the chimney in sheets and because of the refusal to do the job right the first time and subsequent times over the period of 8 months, my chimney continued to leak into my attic causing me to lay out more money for mold removal, insulation removal and replacement and new ceiling in the area around the chimney due to the water damage.  I was then told that the chimney had to be replaced down to the roof line due to the extended damage from leaking due to the flashing not being done per contract.  

  If you drop off my doors,  come and finish the repair on my retaining wall which looks horrible after the last attempt your people made to fix where it was cracking, refund the $4,100.00 from the chimney job you never did correctly ( resulting in me paying an additional $8,500 for a new chimney) and refund the $3,750.00 for the door job that is a complete disaster I will let this go.  ************ has screwed me over in every way possible and you should be embarrassed that your people did such horrible work and caused so much damage to my home.

  I am not being unreasonable, I am giving up my fight that you should also pay for the damage your neglect caused in my attic etc.  Just do what I note above and we can move on.

  I have no problem escalating this to the Attorney General as well as the Maryland licensing department.  

  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 04/03/2025

  Where would the arbitration take place?  I would like the arbitration to see the mess this company made to my home first hand as pictures don't show the damage as well as in person

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has failed to fulfill the terms of a contract signed on February 14, 2024. The total contract amount is $15,900. Scope of work: create brick steps for front porch, replace lattice under the porch with brick, cover all posts with brick, and replace the wall in the driveway with concrete and brick. $5,300 was paid at signing. Despite repeated attempts to resolve the matter, the work remains incomplete, communication has been unreliable, and the quality of the work performed so far is questionable. The contract stipulated the work would start within 4-6 weeks and take 3-4 days to complete. However, the company failed to schedule or provide updates. From February through June, I repeatedly called and emailed before they began work on June 24, 2024. Prior to starting, they required another $5,300, bringing my total payments to $10,600. The initial tasks included removing lattice, digging trenches, and creating concrete forms. Weeks passed before they returned to pour concrete for the steps, footers, and guardrail. I raised concerns about the forms not appearing even, but no one inspected them before pouring. Additionally, I discovered several porch posts were rotten, an issue the contractor failed to identify. Lacking confidence in ************* ability to manage this, I hired another contractor to replace the posts. Throughout, I raised concerns about the accuracy and quality of the steps. Despite assurances from multiple project managersfour total, three of whom are no longer with the companythe work remains unfinished. My attempts to communicate via text and phone have mostly gone unanswered. On December 11, 2024, I informed the company that someone tripped and nearly fell on the incomplete steps. Although they promised to inspect and schedule the remaining work, no action has been taken. The steps are hazardous, and the debris left in my yard from the demolition is both a safety risk and an eyesore.

  Business Response

  Date: 01/09/2025

  We are waiting for the snow to pass and will be returning back to the property 

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22741669
  
  I reject the business's response because it fails to provide the necessary specifics to address the ongoing issues. While the contractor stated they will return to our home, they did not specify a date, timeline, or detailed plan for completing the work outlined in the original contract signed on February 14, 2024. The snow fall occurred on January 6 and 7, well after the last communication with the business on December 19, 2024. At that time the latest project manager contacted me via text in response to my notification to them on December 11, 2024 that someone almost fell down the incomplete steps. Despite the project managers assurances that he would come to my home on that day (12/19), he didnt come and no one from the company has communicated with me since then. 
  I respectfully request the contractor provide the following to resolve this matter:
  A specific date and timeline for completing the project.
  A detailed plan outlining the remaining work and addressing safety concerns.
  Assurance that the work will meet acceptable quality standards and be done according to code.
  A reduction in the remaining amount owed based on the fact that we replaced damaged posts/boards that the company was supposed to replace.

  
  Until the contractor provides a clear and actionable plan to complete the work, I cannot accept their response. Thank you for your assistance in facilitating the resolution of this matter.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/21/2025

  Hi we will be coming out after the freezing tempatures we are experiencing.

  Customer Answer

  Date: 02/05/2025

  Good afternoon, The vendor did not come by my house as stated. The snow has melted over the weekend.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22741669
  
  I am rejecting this response because: The vendor did not come by my house as stated. The snow has melted over the weekend.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  job should have been done many months ago we are over 6 months late. went ghost on me a number of times no contact. Lied about needing permits on multiple occasions more information in mhic complaint attached.

  Business Response

  Date: 12/07/2024

  Hi ******, thank you for reaching. Please give us a call at ************ we will resolve your complaint.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22645191
  
  I am rejecting this response because: they did not answer when i called and any further communication should be through email or some written means
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/09/2024

  Hi ****** sorry we missed your call! Feel free to text that number or email at **********************************

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22645191
  
  I am rejecting this response because: a request to communicate over email does not resolve our issues. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/16/2024

  The customer has already received a refund check and has been hand delivered

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with an estimator from Midatlantic to redo an apartment,and to paint the exterior of my building. The next day they gave me a written estimate, and on July ******* I gave them a 33% deposit. They said that work would start at the middle of August. Phone call after phone call they would say that they were going to start, but no work was ever done. I have repeatedly called to get my money back, but they do not return my calls. I filed a complaint with the ******************************************* who contacted me, and apparently I am not the only one who they have stolen from. They informed me that they were going to take away Midatlantic's license, but first wanted me to file this claim under the *** arbitration clause.

  Business Response

  Date: 12/07/2024

  We entered into a contract with Mr ****** To redo some kitchen work and painting and other misc. items we had to special order cabinets for his Job. What happened from signing Mr. ***** wrote a check that did not clear and we had to get back in touch with him in regards to this matter and work towards getting a other form of payment. We then waited for the other form of payment when we dont receive funds for a project it causes a delay because we do not consider it a Job/project until all contracted obligation are filled such as fully signed executed agreement and deposit is made in the sum form of a little bit less the 1/3 to be in compliance with Maryland law. Once funds are received there is a 5 day cancelation period for people under 65 years old then 7 day cancelation period for people over 65 these metrics are in place so they have time to be comfortable with the company and the transaction they have made this client. Was outside of the cancelation period when he canceled the project as mention to the homeowner with acknowledgement of the cancelation clause we carry on all remodel project it will be subject of a 25% cancelation clause because the materials are typically custom ordered such as Mr. ***** cabinetry and counter tops cut to specification for his project. When Mr. ***** canceled his project we alerted him of his contracted agreement but prior to this conversation we had agreed on a time and day to start work on his project which was mutually agreed upon with consumer and business. We called to reconfirm the start of work with ***** ***** the day before to make sure we were good to start he then proceeded to say he would like to cancel his project and wants a full refund we told him that it wasnt possible to the materials and all put into the project. Nobody stole money from Mr. ***** as we are still willing to do his project for him as contracted when checks bounces it will cause a delay on the project and will not be able to perform any work on the project. We have been communicating with Mr. ***** up to this matter we have call logs with him comminicating with *******, **** ***** everything was planned and set in motion properly to execute the project with *** ****** 

   

   

  As mentioned above we are still willing to do the project for Mr. ***** as we have all of the materials to complete his project and the man power to complete his project as slated in our contracted agreement.. 

   

   

  We hope to come up with a reasonable resolution but clearly if not applicable other remedies are needed with this matter as we are out money from the project due to purchasing materials also time allotted for the project to be managed and said ordering of materials and customer folllow *** the consumer is outside of cancelation clause we had about 3 weeks after signing that is contract was fulfilled to a satisfactory level meaning deposit was finally placed and the cancelation window is past. 

   

  We also had to wait for a key to be sent to us from ******* to access the residence that will call for more delays on the project but it is part of the scope of work that we agreed to.

   

  Summary of Facts:

   

  -We were in communication with ***** ***** throughout the duration with alerting him of delays on materials.

  -We set a designated date for commencement of project for ***** ***** that both parties mutually agreed to. 

  -We have ordered said materials for his project to be completed. (See attachment for copy of cabinetry order)

  -We have told him of our want to and willingness to complete all scope of works that was listed in our contract

  -We received a check that did not clear the bank from the consumer due to insuffient funds and we had to wait to receive the deposit for the project. 

   

  Furthermore, 

  The willingness and want to complete the project as written out in agreement (*******) after setting a designated date to complete the job for Mr. ***** with him canceling the project the day prior is not suffient we look towards the bbb to either honor the contracted obligation to ***** ***** with the cancelation clause that is noted in his contract or provide other remedies in the matter to assist the completion of work which MID ATLANTIC REMODEL is more the capable to do for the consumer.

   

  Any further question that needs to be answered feel free to reach out to ************

  Customer Answer

  Date: 12/16/2024

  All that MidAtlantic showed you was there proposal for what they were proposing to do.  As it went along for months, and me calling them they never once responded.  If they ever acquired cabinets, etc. where are they?  the contract was in July.  I have an apartment I want to rent so last week another contractor acquired cabinets.  Ask ************ for receipts for the cabinets, and why were they not delivered to me, and why did they never return one phone call (after I made many) to schedule a date to start, and to deliver the cabinets.  There is nothing to attach as they just took my money and did nothing.  The **** is on to this, and say that they will go after ***** criminally.  I will call them tomorrow.  Today Monday 12/16 is 5 business days from Monday 12/9 {unless you count Saturday as business days).  Sorry, I have been traveling and did not see your email.

  Customer Answer

  Date: 12/17/2024

  
  Complaint: ********
  
  I am rejecting this response because:  All that MidAtlantic showed you was there proposal for what they were proposing to do.  As it went along for months, and me calling them they never once responded.  If they ever acquired cabinets, etc. where are they?  the contract was in July.  I have an apartment I want to rent so last week another contractor acquired cabinets.  Ask ************ for receipts for the cabinets, and why were they not delivered to me, and why did they never return one phone call (after I made many) to schedule a date to start, and to deliver the cabinets.  There is nothing to attach as they just took my money and did nothing.  The **** is on to this, and say that they will go after ***** criminally.  I will call them tomorrow.  Today Monday 12/16 is 5 business days from Monday 12/9 {unless you count Saturday as business days).  Sorry, I have been traveling and did not see your email.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/19/2024

  Mr. ***** we scheduled a day with you to start the project we bought materials for your project the receipt of that should be on this complaint the day before starting you cancelled to the project on us. 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to repair grout on our front walkway. The work they did looked poor and has now fallen apart, cracked and looks worse than when they started. The work had a 1-year warranty. It was completed in March and fell apart within a few months. I have called 6 times: 10/2/24, 10/15/24, 10/30/24, 11/6/24, 11/12/24, 11/25/24 and they continue to put me off. AT this point I just want my money returned and I will find another vendor to do the work properly as their work is subpar.

  Business Response

  Date: 11/27/2024

  Hi, thank you for reaching out we appreciate it if you could on Friday give me a call at ************ we can work towards a resolution and get things moving for you.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22602221
  
  I am rejecting this response because: I wish to keep this matter open at this point because historically, they do not follow through with any resolution. I was put in touch with someone who is no longer returning my messages. I have not had a response to text messages in over a week. They say they will send someone out, they ask for pictures (which I sent), they ask for the name of the salesperson (which I sent but they should have), nothing has moved forward.
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 12/03/2024

  Hi if you could give me a call at ************ we will go over scheduling for the project and what that looks like we always service our work and continuously do so. When we are able we will perform the work but as you can see it is 28 degrees this morning we cant apply mortar below freezing tempature.

  Customer Answer

  Date: 12/11/2024

  The company has not resolved the complaint and has again stopped all communication with me - the issue is still not resolved. Please re-open the complaint.

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22602221
  
  I am rejecting this response because:
  The company has not resolved the complaint and has again stopped all communication with me - the issue is still not resolved. Please re-open the complaint.

  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 03/28/2025

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  *********************************

  9:47 AM (1 hour ago)
  to me
  
  Hi - thank you for responding so quickly. I would like to engage in arbitration.
  
  Thank you,
  
  ***** *********

  Business Response

  Date: 04/10/2025

  we would be willing to arbitrate I didnt see the notification for that 

  Business Response

  Date: 04/10/2025

  we would be willing to arbitrate I didnt see the notification for that 

  Business Response

  Date: 04/10/2025

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********,  and find that arbitration is necessary.  

  we would be willing to arbitrate I didnt see the notification for that 
  

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2024, I entered into a contract with Mid Atlantic Concrete and Improvement Specialists LLC Mid Atlantic Remodel MHIC# ***** to replace/remodel an existing concrete patio and step at my home (rear). i spoke with the company's representative **** **** who came to my home. Upon deciding to move forward with the project, I signed the contract preented to me by Mr. **** and gave him one third of the payment ($1,625.00). *** **** said that my payment was required to "get me on the schedule". He assured me that the job would be completed within 6 to 8 weeks (mid to late August 2024). Mr. **** or his office would be in touch with me soon to confirm a date to start the project. I heard nothing from ************ until I contacted them about concrete stamp samples for me to choose from (which I had been promised on July 5 that I would receive via email). I did not hear back from the company again since that day despite numerous calls to speak with someone. I finally get a call back from a representative from the company named ******* in early September. She introduced herself as the "new project manager" as **** **** no longer works for the company". She said that the company is "backlogged" with their projects and she would get back to me with an updated begin date for my project. I have heard nothing more from this company despite my numerous calls since then. After one of my voicemail messages left for ******* she called back to ask what I needed. I explained my concerns and she again said that she is still working on a schedule and would get back to me. More time passed and she called me one day in the late afternoon to ask if they could "start my project the next day." I said that I had prior commitments and that would not be possible. In addition, it was predicted to rain in my area for the next few days. I have heard nothing since from this company. I no longer trust or have faith in this company and wish to get a refund of my payment as no work has *** done.

  Business Response

  Date: 11/18/2024

  We will be issuising a refund shortly to this consumer

  Customer Answer

  Date: 11/28/2024

  I have reviewed the response from the business concerning my complaint: "We will be issuising a refund shortly to this consumer" (mispelling from the business's response).

  Is there a timeline for the issuance of the refund? 

  I am responding beyond the "within five business days" requirement as I am a recent kidney transplant recipient, a disabled senior citizen with many medical issues requiring hospital visits and follow-up medical appointments so unfortunately this is the fastest that I could respond.

  Regards, ***** *****

  
  
  

  
  

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid 8,600 on June 4th, 2024. They promised to put us on the schedule and did not contact us again even though we continued to call and email they did not answer our calls or return them throughout June. At the end of June, Matt *****, took charge of our project asking for information and promising to start work on July 17th. No one ever came out and after weeks of us calling he promised to come out August 1st. Again no one came out and no one called. We called again and our calls went to voicemail. We tried calling, emailing, texting, and visiting the listed address to no avail. We filed a complaint to MHIC on August 6th. MHIC reached out to Mid-Atlantic ordering them to respond in writing within 30 days to us. They did not write to us but showed up at our house on August 24th. We were obligated to pay the second installment of 8,600. They promised to finish the outside projects that week. No call, no show. We called them several times and weeks later they came to put up part of the wall. They promised to finish on a date, no call, no show, we called them many times. They would give us dates and 90% of the time no one would come and they never called us to tell us what was going on. They did finish the wall way too high with draining issues. They did tear up our path and put down a new one, leaving behind the torn-up concrete. We have had 3 different people come into our house to check out the interior projects and each time we were told that this person would complete the entire bathroom remodel and new kitchen floor but said person would never come back to start the projects. They need to correct the mentioned issues, remove abandoned concrete, and brick up front door, install new kitchen floor, and remodel 2 bathrooms. They told us work would start last week on the bathrooms, no call, no show. It has been over 6 months of them not initiating any form of contact, promising us dates projects would be done just for them to not show up a majority of the time.

  Business Response

  Date: 11/18/2024

  Hi thank you for reaching out we have offered you something since we have tried to do the work and you rejected us to complete the work=

  Customer Answer

  Date: 11/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  First, we’ve never asked you to stop working; rather, we’ve had to hunt you down for you to finally get started months later. We are frustrated that we have been told multiple times that your team would show up for them to not show up or even call. Unfortunately, we found ourselves having to follow up frequently in order to get work done, and sometimes, when your team did arrive, they were uncertain of the tasks at hand.

  Over the past several months, your team did complete the retaining wall and new path, which we appreciate. However, we waited and waited and waited for your team to start the bathroom demolition and remodeling, the kitchen floor installation, the bricking of a door, the correction of drainage issues in the retaining wall, finishing some cementing areas, and the removal of demo materials that are currently scattered in my flower bed.
  

  On multiple occasions, you assured me that the remaining projects would be completed within the week, yet the work is still unfinished from JUNE, and we have not seen anyone return to complete the tasks. From our perspective, it feels as though the contract has been abandoned and that our funds have not been used to finish the agreed-upon work.

  Given these circumstances, I kindly request a refund for the unfinished projects, including the concrete removal and drainage correction. We would appreciate your prompt attention to this matter, and I look forward to hearing from you soon to resolve the situation.
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 11/25/2024

  We can give the customer a call to arrange a settlement with him we did rebuild a portion of the retaining walls. and a new sidewalk when we told him we were going to get started he did refuse it was no chasing before he even made a selection on materials he lodged a complaint against us. Then proceeded to pick out his materials that was going to take time to get in when we do these jobs we let the consumer pick out all of there materials they would like to see at the end of the day it is there house he picked out his materials then we ordered said materials. He wanted a rush job but we cannot control when materials are coming in.

  Customer Answer

  Date: 11/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Why did it take 3 months for the outside project to start? We don't pick out CONCRETE and CONCRETE blocks to start the retaining wall and sidewalk. All the requested materials were emailed to the company on July 3rd and we were told that the projects would start in July. Mid-Atlantic told us in July; "We will bring the materials on Saturday and start Monday", "We will come on Saturday", and "We will start this week" throughout the month. Never once were we told the materials hadn't arrived. How about you show us proof that you even purchased the materials! 
  
  The first complaint wasn't lodged until August, six weeks after we made our selection. We can arrange a settlement on here through BBB. We have been patient, but your lack of communication and accountability is unacceptable. After six months and your continued failure to follow through, we no longer trust your company. Your claims have been false, and it is clear you lack basic communication skills. We have emails to support everything we are stating. What's your proof?
  
  How does a company take someone's money and fail to respond to multiple follow-up calls over the course of several weeks? The delay in providing a supply list was because your team disappeared and failed to return our emails or calls when we requested the necessary websites to select supplies. 
  
  We are now prepared to resolve this matter through BBB to arrange a settlement. We have paid you: $17,200. We will accept $15,200 back, allowing you to keep 2,000 for work done on the retaining wall and pathway, minus the unresolved drainage issues, leftover concrete, materials, and the emotional distress this company has caused.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 11/26/2024

  They will be contacted tomorrow!

  Customer Answer

  Date: 11/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the company has not made a single attempt to call us. They can simply respond through BBB as this is the most contact we have received from this company. Once again, we have paid you: $17,200. We will accept $15,200 back, allowing you to keep 2,000 for work done on the retaining wall and pathway, minus the unresolved drainage issues, leftover concrete, materials, and the emotional distress this company has caused. Accept this offer, make the repayment so we can be done with this. 

  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 12/02/2024

  We would like to arbitrate with this consumer because we have tried to come up with counter offers for this consumer and none the less they are being unreasonable we rebuilt a entire retaining wall we have all of there fixtures and accessories for his inside work

  Customer Answer

  Date: 12/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: he has never contacted us to counter offer. He is simply a liar. This company duplicitous. We would also appreciate the use of an arbitrator.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Customer Answer

  Date: 12/12/2024

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary. We have supplemental files to upload but they are too big to upload here.

  Sincerely,

  ******* *******

  Business Response

  Date: 12/13/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the consumer in reference to complaint ID .********,  and find that arbitration is necessary.