Reviews

This profile includes reviews for ViprTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ViprTech

  Pasadena, MD 21122-6370

• 

  ViprTech

  1025 W Nursery Rd Linthicum Heights, MD 21090

Review Details

• Review fromChristina D

  Date: 07/07/2023

  4 stars
  I thought out how I was going to objectively write out this review while keeping my emotions out of it. My journey of buying a computer from Viprtech has been a rollercoaster. For everything I felt they did wrong, they did something right. Initially, when I purchased my PC, I realized I had ordered the wrong one a few moments later. I asked them to cancel my order, and they said they couldn't. They explained that they would be more than happy to switch the computers and charge me the difference but that they didn't have all the parts in stock for the build I wanted. We talked about what items I did want from that build, and they did offer to upgrade those parts that they did have in stock for a more than fair price. They did not charge me labor to switch out the parts. (They finished building my computer before I chose the new parts, so it needed to be rebuilt.) It was ready the same day for me to pick it up. Very quick turnaround time. Some of the parts arrived broken or not working correctly. Viprtech immediately sent replacements. (The only exception to this was the HDD which was very loud and sounded like it's probably not seated. They did not replace this or refund this part. HDD drives are older and do make noise, but they shouldn't be screaming at you.) I'm local, so they also offered to have me bring it in, and they would fix and replace them for me. Being familiar with computers, I was fine doing this myself. The build came advertised on their website with twice as much RAM as it arrived with. They said it was an error on the website but did send me the extra RAM to make up for it. I told them I wanted to update the M2 drive and had purchased a new one to put in. They sent me step-by-step instructions on how to do this, as well as also sending me a new copy of Windows when I forgot to look at the key from the old drive so this one would work immediately.

• Review fromNancy W

  Date: 02/21/2023

  1 star
  Do not buy.i bought for my grandson for Christmas.it was slow then started asking for window key company did give that to us.finaly turned self off and wont come back on. And no wont give refund and another computer cause its not with warranty.so products not worth it.

• Review fromCheyenne and Steven E

  Date: 02/03/2023

  1 star
  We ordered a gaming desktop for our daughter and when it arrived it was NOT even setup! All the wires were still zip tied together and wouldnt even power on so we took it to a computer professional and they told us it never passed vyper techs inspection cuz on its stocker is had a ? On it for passing which means something was wrong with the mother board apparently so we sent it back to vyper tech cuz they said it would be replaced or fixed. We finally got it back again and it had brown oil all over inside of it from their packing they put inside of the tower to protect it! So again we messenger them and told them we wanted a refund and we got the reply we are not eligible for a refund but we could send it back to be replaced which is BS if we went thru this 2 times why would you do it for the 3rd time I mean come on it wasn't our fault why it wouldn't work it was ALL VYPER TECH!!! They are the worse people to get a computer from so my advice would look elsewhere cuz u will get screwed over. Long story short we took it back to the same computer professional and he fixed it within the day and we ended up paying $1300.00 instead of $1000.00 for the computer because of VYPER TECH not doing what they are supposed to do and neglecting the ppl that actually pay good money for merchandise! They should be shut down!!

• Review fromSteven A

  Date: 12/29/2022

  1 star
  Run fast and do not look back when dealing with these people I ordered a gaming computer from them through ******* website it was supposed to be delivered on the 20th it never came I checked ******* website along with calling customer service viprtech informed ******* that it was sent but in checking ups website it was never sent only label created I emailed viprtech employee jordan several times asking for a refund to get told basically we are so busy we have dates for anyone so basically take people money at the order instead of when it's shipped then give a false delivery date that's non exisistent and refuse a refund when you are responsible for a child's Christmas gift whenever you get a chance to send it is unexceptable luckily after talking to ******* and showing them how deceitful viprtech is they refunded my money I then emailed viprtech along with ******* telling them I don't want it BUT they still sent it so I had to refuse it and cancel my debit card so this fraudulent company couldn't take my money ALSO bringing to ******* attention the many bbb complaints this company has they will be removed from ******* online shopping there company is viprtech do not confuse them with a REAL company called vipertech I'm sure that was intentional as well to get another company business ALSO viprtech even in your answers to other complaints you look bad my hope is you try to combat this complaints so I can take all my emails from you and walmart and expose you even more

  ViprTech

  Date: 01/06/2023

  Hi there,
  
  I believe you are confused about a few things and I want to clarify. We are a 3rd party seller on Walmart, we have no control of when a customer is charged nor do we even receive payment until about a month after a customers order is actually delivered. We do not have any control over the ESTIMATED delivery date that Walmart provides on our listings. This date is only an estimate and is generated based on previous orders delivery time, this date is not a guarantee. That being said, we always try our best to ship orders same or next day so they arrive as soon as possible to our customers. During the holiday season, even with our entire staff working around the clock including weekends, it does take longer to process orders which most customers understand and thus plan the date that they place orders accordingly. I understand it is extremely disappointing when a child's Christmas gift does not arrive in time and we do take that seriously. We are already planning upgrades to our processes so we can do better next year.
  
  I would also like to note that our name has nothing to do with the name of any other companies and we do actually have a trademark on the name.
  
  Thanks,
  Alex