Reviews

This profile includes reviews for ViprTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ViprTech

  Pasadena, MD 21122-6370

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  ViprTech

  1025 W Nursery Rd Linthicum Heights, MD 21090

Review Details

• Review fromYesenia F

  Date: 08/06/2025

  5 stars
  I had an issue with my PC, and customer service was able to assist me. Their service is amazing!!

  ViprTech

  Date: 08/11/2025

  *******, Thank you so much for taking the time to review our service. We are so pleased that your experience with us was amazing and will continue to be here if you need any further support!

• Review fromBenjamin L

  Date: 07/30/2025

  1 star
  Bought a $770 computer from ViprTech and was absolutely disappointed. But more disappointed I fell for this misleading product. Anywhere you go, you'll find reviews saying:"selling old junk by pairing it with nice gpu and rgb""gpu bottlenecked by old cpu and bios"While they do technically send you what they say they are going to send you, It's misleading. Outside of general specs like ram, gpu, and cpu info, there is NO parts list. The image on the Amazon page had shown two sticks of ram clearly inside the computer. (I assumed to be a pair of 16gb). When it arrived, it came with a single 32gb ram stick. Failing to CLEARLY state that it comes as one stick of 32gb rather than the business standard of 2 16gbs is no doubt misleading advertising.HOWEVER, the biggest problem I have is about the ***** It is OLD. LIKE 2012 OLD. So obviously I wanted to update it. However, I could not find the information about what brand made the motherboard. Under any "manufacturer" tab I could find it read simply, "***." *** DOES NOT MAKE MOTHERBOARDS. They make gpus and cpus. Because of this, I reached out to customer support via email to ask about their **** and how to update it. To which I received the following: "Our PCs have a proprietary ViprTech motherboard in them so the **** is not publicly available. If you can let me know what you are trying to do with it I can send you a link to our internal ****** drive with the correct **** file."Excuse me? "Proprietary ViprTech motherboard?" So after I bought it with my own money and it's arrived at my door in my home, ViprTech STILL OWNS THE MOTHERBOARD? And you might start to get confused here because I've never heard of a motherboard company called ViprTech and they don't sell individual motherboards so what gives? Either maybe they really do manufacture their own motherboards, which frankly I don't believe OR they are claiming to "own" a motherboard made by another company, which I think might be the case.

• Review fromDavion H

  Date: 07/12/2025

  1 star
  I brought a pc for my son last year for his birthday it sat in the box for months until finally brought out upon bringing it out it did not work it kept troubleshooting and not displaying sometime i was wondering what to do its a scam and very unprofessional i mean what type of business is this.

  ViprTech

  Date: 08/11/2025

  ******, Thank you for taking the time to leave us a review of your experience. I can completely understand why it would be frustrating to purchase a PC and find it to have any issues when you open it up. I looked into this matter, and I found that while you opened a ticket with our customer service team, once they responded they have yet to hear back from you. We have been and remain eager to help you resolve any issues you may be having with the *** I'll have my customer service team reach back out to you and hope that we can work with you to resolve this matter. Viprtech Office Manager

• Review fromBrandon J

  Date: 06/28/2025

  1 star
  Bought a new pre built pc and it never worked, went back and forth with them on trying to be refunded. Theyll just keep dragging and dragging it on, from one employee to another. A year later still just have this computer that doesnt work. Would highly recommend avoiding this company.

• Review fromCharleen C

  Date: 12/17/2024

  1 star
  Ordered a gaming pc for son for Christmas. Was told would be delivered with plenty of time to spare. Get a notification on the 18th it’s going to be delivered late and not until 30th. Refunds can take a week for banks to process even if I cancel order. That puts us at 25 when everything is closed. This was EVERY penny I had to my name and only thing my son wanted for Christmas and now he will have NOTHING under the tree. I’m crushed.

• Review fromIvan D

  Date: 07/17/2024

  1 star
  RUN!
  I bought a computer for my son’s birthday and on the day we opened it had issues. The keyboard, mouse, and computer were literally dirty and smeared. The product was obviously used and had many signs of wear and tear, literally looked like junk and was embarrassing to say the least.
  As far as performance goes, it worse! The computer will not go more than a few minutes without the blue screen of death and forcing to reboot anytime you attempt to do literally anything.
  I reached out to them, and after jerking me around a bit they decide I should send the pc in for warranty, here’s the best part… I have to pay for the shipping! How are these guys in business?!
  I received a defective product that was disgusting to look at on arrival, it’s unusable, and now it’s my financial responsibility to send it to get “fixed”? If I am spending more money it will be to buy a computer from a reputable dealer, these guys are literally crooks sending broken PCs and hoping people don’t complain enough to get their money back.

  ViprTech

  Date: 07/18/2024

  Hi there,
  It looks like you had purchased a PC from us back in April of this year and had reached out to our customer service team just a few days ago on July 13 stating you were experiencing a blue-screen error. My team after reviewing your pictures and only a few messages back and forth offered for the computer to come into us for a warranty-provided repair, which would be covered outside of the cost of shipping. You stated you were unhappy with the item and that you had to pay for shipping to send the item to us so we could investigate further to resolve the issue. As the item was shipped 3 months ago, it falls outside of our 30-day full coverage which includes cost(s) of shipping. We do provide all shipping costs of any item at-cost to our customers in an attempt to minimize these shipping costs for warrantied items.
  We do recommend and suggest customers open and inspect their items upon delivery to check for any issues that may have occurred during shipping, and that so we are able to rectify the situation quickly.
  Thank you for your feedback.

• Review fromChris C

  Date: 05/02/2024

  2 stars
  I am marking this review two stars because the situation is not entirely this company's fault.
  I ordered through ****** and they sent me the wrong system very quickly.
  I can't blame Viprtech entirely as they are using ****** to fulfill these orders from stock that they provide to my understanding.
  My mistake was going through a small business and following the instructions in the packaging to contact them directly for support. Support was great on the phone and I got a shipping label very quickly, I shipped the rig back to them roughly 3 days after I received it. The return tracking indicated it arrived The following Monday making it one week.
  They're great with automated emails telling me that my ticket is "Waiting on Replacement" and that it may "take a few days" to be fully completed and through their process. It's been that status for 3 days now.
  I get that this was probably an ****** thing, but things can be not your fault and still be your responsibility.
  Now I'm stuck out here without the product I paid for, waiting who knows how long for them to complete the inspection and who knows how long to ship it and who knows how long for it to actually arrive with whatever method they choose to ship it with.
  It's just a pretty crappy situation. Even with a parent in the hospital, I still took the time between visits to drop my incorrect PC at the *** store as soon as humanly possible. I had scheduled a week off work to take care of some things and enjoy the new system and new system is totally gone from that equation now.
  Viprtech chose to rely on ****** and it doesn't feel good to me that a customer that ordered your product through an authorized point of sale has to wait for who knows how long because the reseller that they chose to go through screwed up.
  Just a very disappointing experience, and I truly regret the entire decision to order that PC. I could have ordered a similar rig from any other place and had it by now, correct the first time.

  ViprTech

  Date: 05/03/2024

  Hi *****,
  Unfortunately the "hold-up" is a result of the item being shipped to us in oversize packaging. We did provide full detailed instructions stating the proper size box, as well as disclaimer that if an item is shipped in oversize packaging we would need to charge for this also stating this would extend our typical turnaround time. As we did send you an invoice, which had been paid, your computer had to be re-entered into our que for processing and your replacement is now packaged with our Inspection and Shipping team to be shipped this afternoon. We do try our best to avoid these situations by providing as much transparency and instruction as possible.
  We appreciate your feedback, and I hope you enjoy your new pc.

• Review fromGeoff I

  Date: 04/04/2024

  1 star
  I recently purchased a gaming PC from ViprTech through the ******* ***********, and the experience has been nothing short of a nightmare. Straight out of the box, the PC began randomly rebooting every couple of minutes, rendering it completely unusable. Despite numerous attempts to troubleshoot the issue with ViprTech support, they were unable to provide a solution.
  Their proposed solution was for me to ship the faulty PC back to them for repair "free of charge". However, as a consumer, I should not be burdened with repairing a brand-new product. I declined their offer and requested a refund instead, which seems fair given the circumstances.
  Unfortunately, the nightmare didn't end there. ViprTech then went silent for 6 days, ignoring my requests for a refund. It took numerous escalation attempts via the ******* support team before receiving any resolution.
  After finally obtaining a return label, I was then told it takes at least 2-3 weeks for them to receive the PC which they claim is due to some known logistical issues with the courier service. They will do everything possible to avoid, or delay a refund.
  In summary, purchasing from ViprTech has been a regrettable decision. Their lack of accountability and disregard for customer satisfaction is appalling. I urge potential buyers to exercise caution and consider alternative options. Buyer beware.

• Review fromDylan I

  Date: 01/31/2024

  1 star
  We bought a PC for a birthday gift however it was below on performance for the games that where wanting to used for this pc as well as low frames and having to be reset over and over just to get a game to stop lagging and having issues attempted to contact customer support to return and upgrade to a higher end pc they responded "Unfortunately at this time we do not have the capacity to accept non-defective returns or have a trade-in system in place." which I found the computer it self to be defective on what we where needing it for very disappointed with the customer service and all around quality with this pc. We have taken our business else where and I would warn other to this company. And this same review that I am writing today is the one that I wrote on the Viprtech website and they require there reviews to be approved however mine was denied clearly they try to void out the voices of people whom have issues with there company highly recommend takening your business else where

  ViprTech

  Date: 02/01/2024

  Hi there, as we appreciate your feedback we would like to confirm that your computer is not defective. Exceeding the capabilities of the computer and having lag as a result is completely expected and not a defect in the computer for its intended use at the stock part(s) capacity. As a result of this and per our return policies, this was not accepted for return. Our customer service team is available during our normal business hours to answer any questions someone may have to ensure they are purchasing something that will fit their needs and their intended use prior to purchasing.
  We appreciate your feedback.

• Review fromKuam Y

  Date: 10/10/2023

  1 star
  WARNING: DO NOT BUY FROM VIPRTECH, THEY WILL SENT YOU A DEFECTIVE COMPUTER AND CHARGE YOU 20% RESTOCKING FEES TO RETURN THE COMPUTER.

  ViprTech

  Date: 10/11/2023

  Hi there, you were charged restocking and shipping fees based on your product being non-defective. Your computer was not defective, and was fully tested and verified by our staff prior to submitting the return. We have responded to now all three of your claims/complaints. If you have any concerns or questions based on your return, our customer service team would be more than happy to provide any clarity.