Complaints

This profile includes complaints for ViprTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ViprTech

  Pasadena, MD 21122-6370

• 

  ViprTech

  1025 W Nursery Rd Linthicum Heights, MD 21090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a PC for my son from this company Viprtech Not long after having it picture and letters on screen looked zoom in , called the seller many times left messages no answer and sent emails finally they responded my email after a few days the seller reach out telling me that I have to pay for shipping , and for parts , which i think that if it's under the year warranty it should be covered 100%. I dont understand what the warranty covers it doesnt cover any parts if you have to pay for them yourself. they said warranty covers labor Only .If somethings is under the warranty, and it breaks, it should be fixed or replaced. Personally, I wish I never bought this PC . Its been a nightmare. PLEASE STAY AWAY FROM THIS COMPANY.

  Business Response

  Date: 08/28/2023

  Hi there, 

  We did explain our warranty as well as have the warranty information listed. We provide a full 30-day full coverage paired with a standard one-year limited warranty, of which labor is covered. 

  Please feel free to continue to reach out through your open ticket so we may attempt to resolve the issue. 

   

  Thank you. 

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gaming pc from Viprtech through *********** on 7/28/23 (order ***************). It arrived to my house on 8/1/23. The gaming monitor never powered on when it was set up. On 8/1/23 (minutes later) I put in a support ticket about the device online. On 8/2/23 customer support followed up offering to send me a replacement. Today (8/4/2023) after multiple attempts to speak to customer service at **************, I finally was able to speak to a representative. I requested a full refund. The representative refused to refund me and even hung up the phone on me when I asked for his name.

  Business Response

  Date: 08/07/2023

  Hi there, 

  We did provide both a refund or replacement options to you. We did explain to you that in order to receive a refund or replacement, we would have to have the computer shipped into us, to which we also provided a label to you. You had told our representative via recorded line that you felt as if you did not have to wait for the item to be returned to us in order to receive your refund and that you would just contact your bank instead.

  We have tried our best to make the process as smooth as possible by providing you instructions and a label, however we cannot provide a refund to you until the item has been returned to us. 

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a personal computer from this company in early January 2023 and they have sent me three broken computers. They will not refund me and they keep sending the same broken computer. We want a refund at this point instead of another broken PC. The order number is ******. I have spoken with the owner and he always says send it back and he will fix it. We are done sending it back and getting our hopes up that an actual funtioning computer will come. I took it to a local computer shop twice and both times he confirmed it wasn’t working and that it might be a broken motherboard. My son paid over 1,100$ and has nothing in return.

  Business Response

  Date: 03/17/2023

  Hi there,

  Although we have already been in contact and are in process of replacing the damaged graphics card, we will still address the complaint. Although this replacement was pictured and verified working, tested and signed off by both our lead tester who handles replacement and our general manager, it was still susceptible to other factors outside of our control. In this situation, we had found the graphics card had been damaged during shipping and we have already agreed with you to provide you a replacement graphics card, and not send the entire pc back to us. Although we in this situation did as much as we could possibly do to resolve and rectify with the prior replacement system, issues during shipping are always a risk and we wish we could control that as well.

   

  Thank you for your feedback 

  Customer Answer

  Date: 03/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   
  the matter was finally resolved and I am happy with the companies response. 
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a computer for my son from this company. Not long after having it at stopped working the company was good enough to mail us another hard drive. Which we had to manually replace ourselves. Well, another few months goes down the road it stops working again they sent another hard drive that doesn’t work for weeks ahead is taking apart the computer to test all these various issues. Nothings working. Then they tell me that I’m gonna have to send this in for repair. Fine not sure why that was an option to begin with. When I go to send it in for repair, I then find out I have to pay for shipping. We go back-and-forth and they say they were doing me a favor spy sending a hard drive for us to replace on our own. I even speaking with the manager who is very rude and not helpful. It was hard to even get. repair policy sent. Which magically keeps changing every time I talk to them. I actually have proof of where the policy has changed. New sentences have been added in. So while still under warranty now I’m told I have to pay for replacement parts. I don’t understand what the warranty covers cause it doesn’t cover any parts if you have to pay for them yourself. Warranty policy should be upfront from the very start so you know if something breaks that you will receive no help. Or you’re gonna have to pay for the help I could’ve just taken this to any computer person and paid rather than having to wait six weeks and then have to pay for shipping and parts. If somethings under warranty, and it breaks, it should be fixed or replaced. Personally, I wish I never bought this computer. It’s been a nightmare. It’s only gotten a couple months out of use because it keeps breaking all the time.

  Business Response

  Date: 02/09/2023

  Hi there,

  I looked into the situation to follow correspondence. We had originally offered and provided a replacement hard drive free of charge in order to attempt and resolve the issue within a timely fashion as you had reached out peak-holiday season which is the busiest time of year for all of tech. This was solely an offer and courtesy from us in order to avoid a multiple week turn around, which you were notified of when we ultimately decided to have you ship the computer in for us to physically diagnose and repair. We had also provided you the full warranty information which has not changed, which provides a one-year labor coverage, shipping or part prices were not covered as this was not within a direct replacement period and was about a year old. We provided full transparency on the time frames, coverages, etc. prior to having you ship the computer into us. As our warranty is strictly a given and not a requirement to utilize, or any of our services, you are more than welcome to take the computer to any shop you feel comfortable doing so. 

   

  We appreciate your feedback. 

• Initial Complaint

  Date:01/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a computer from ******* and it was sold by this company. I ordered it with ample time and gave it to my son on Christmas. The item doesn't work it will not boot I was told it was a simple fix. I have done everything asked and still no working computer I am well with in my warranty to return but this company is delaying so that I cannot. Numerous reviews state the same. I paid over 700 hundred dollars for a computer that does not work.

  Business Response

  Date: 01/06/2023

  Hi there,
  
  I apologize you had an issue with us but I'm glad I was able to give you a call and resolve the issue directly. Due to the mass number of emails/calls we were getting from holiday orders, your issue was not dealt with properly and action has been taken on our end to make sure this doesn't happen again.
  
  Thanks,
  ****

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered through *********** on December 16th. It stated this computer would be here by December 21st. It was a Christmas present for my son. On December 21st shipping status changes to delayed. I called the company only to get a voice-mail of how they can't give updates on shipping status and most orders ship in 5 days. I did not leave a voice-mail since the shipping status was my question. My husband (Doug) did email them, and has not received a reponse. It is now December 29th, and there has been no update. I see the company replies to everyone else that there is a 15 day return policy for purchases through ***********, does that start from the day I ordered? Lack of communication from the company is frustrating. In these reviews if people ordered early for an occasion the company says "should have checked your product sooner", and now that I have ordered in what a normal person would consider a timely manor, my kid is without his Christmas gift still.

  Business Response

  Date: 02/17/2023

  Hi there, 

  Your order, placed on December 18th, was already outside of the holiday "cut off" date by Walmart, FedEx, and UPS for shipping to be guaranteed or plausible to arrive by Christmas. As we moved as quickly as possible and worked around the clock, orders placed this close to a holiday are not always possible to arrive at their destination that quickly. In terms of our calls or voicemail, which stated we cannot provide any shipping or tracking updates directly within a certain time period and customers would need to refer to their direct tracking number for updates, is due to the hundreds of phone calls per day we received primarily from last minute orders rushing the process further.

  In regards to our Holiday returns and replacements, any orders placed from Oct. 1- Jan 31st are eligible for return or replacement within that time period. As we understand our customers want to order ahead of time to be prepared for the holidays, we also extend our own policies to include this time period to offer resolutions to those who may have an issue with their PC for the holiday and to ensure or customers could purchase confidently without having to wait last minute to purchase their PC. 

   

  We appreciate your feedback 

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased computer from company 11/28, received product 12/15. Christmas morning my son opened computer, we plug in computer and the computer does not power on. Called company 12/26 had to leave voicemail with company, no call back, we called AGAIN, they picked up , **** was assigned " our ticket". The entire day went by **** did not resolve the issue , called again said we have to communicate through email ticket . 12/27 called again, once again no answer had to leave messages. **** has not responded to emails from us. We have now started a claim with our credit card that they charged .

  Business Response

  Date: 01/05/2023

  Hi there,
  
  I did try to search our ticket thread, however was not able to find any tickets under your name.
  However, all of our tickets and calls currently in the que are within 48hours. All other tickets are within their appropriate fields such as waiting for response from customer, incoming, or waiting on third party/shipping.
  
  Please refer directly to your email and please reach out through your ticket directly so we are able to assist.
  
  Thank you

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was places on December 9th, 2022 via Walmart.ca for a Vipretech prebuilt PC (order number XXXXXXXXXXXXX). After receiving the order on December 19th, the PC was plugged in and turned on, and I checked the settings to see if it matched what was order and it was missing one thing. After checking to see if it would run any games with what components were included (done on a separate PC), I found that the Viprtech PC wouldn't be able to run any games that we intended to be played on it. I have contacted Viprtech support and spoke to someone named Alex *******, but he keeps saying they will not do a return. The PC is in the exact same state as it was when it arrived, but how would I know if I wanted to return it if I couldn't turn it on to check it was what I paid for? I paid $874.95 for what I thought would be a good starter PC for the time being and it is far from. I really just want them to accept my choice and allow me to return the PC because so far this seems like a waste of time and now a waste of money. I also checked Walmart.ca return policy, third party seller policy, and Viprtech's policy and after reading through everything there is no reason for them to turn down a return.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/21) */
  Hi there, before addressing the complaint I would like to note that as this is a Walmart Canada order, Walmart US policies are very different and do not apply similarly to Walmart Canada for US based sellers.
  
  To address your complaint, we have confirmed nothing in the computer was missing. In regard to Walmart CA return policies and our listings, we/Walmart CA do not permit returns over a certain dollar amount due to customs and other factors. Outside of this return policy, we do provide our own separate replacement policy to aid in resolving damaged or defective products. Typically, we do not accept non defective returns as there are activated software's once a computer has been used.
  We can offer solutions, provide knowledge, and offer suggestions in order to make a computer better fitting for someone's needs, however it is the responsibility of the buyer to ensure the computer they are purchasing fits their needs prior to purchasing and using a computer.
  
  If we can offer assistance in suggesting what you may need for the product to better suit your needs, please reach out to our customer service team and we are happy to help.
  
  Thank you,
  Jordan K
  General Manager

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gaming pc from this company on Monday November 28. I was guaranteed a delivery by Wednesday as day November 30th. The pc is not here and I contacted the company for a solution. I was dismissed when I asked them for a solution.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 8, 2022/12/15) */
  Hi there, though this was previo0usly delivered we will still address the issue. As you ordered from Walmart.com, you are issued an order estimate once the ordered is processed to us. As this is simply an automatic estimate based off of your location and shipping method, it is not an absolute guarantee. It is currently the busiest time of year for all online sales and is typical for orders to be slightly delayed.
  
  Thank you for your patience and have a happy holiday.
  
  Jordan K
  General Manager