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Business Profile

Microscopes

Microscope Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Microscopes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item ordered online from Microscope Supply on 8/24/2023 (Order REMOVED).
    Payment was successfully made for the item.

    Order is listed as Unfulfilled on the website, which is true because I haven't received it.

    Attempts to inquire via phone, email, or chat have been unsuccessful. No answer or response from the company leads me to think that this is not a real enterprise.

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase and was charged for two microscope polarizers on behalf of my employer. I received an order confirmation on June 12, however the items have never been shipped. I have contacted the business on multiple occasions, both by phone and email. The first reply was that the owner was out of office, so I waited. I emailed again, and called. The owner emailed me back and claimed that he wasn't sure if I had ordered the correct product. I confirmed the items we were looking for and asked for the product was shipped. I received no reply to this. I emailed again requesting that the items were either shipped or refunded by June 30. I confirmed via their website the order has still not been shipped, and I have not received a response to any further inquiries. It is now July 5th, nearly a week later, and I still have not received any confirmation that they received my most recent emails, the products have not been shipped, and we have not been refunded.

Microscope Supply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.