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Business Profile

Online Retailer

Berlinnova

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/3/25- placed and order for a prom dress, the dress took a month to get here. Once it arrived the color was not the same as what was shown online and the dress was cheaply made. Immediately sent an email to start the return process was offered $19 to keep the dress or a store credit, once I refused the have not responded to my last 3 emails. The dress was $147.19

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dress ordered at Berlinnova for a high school dance and did not fit. Provided all of the required documentation to return dress. Company agreed to refund $, buyer pays the shipping fees. Provided: Name of shipping company Tracking number Picture of package before shipped Since I have returned package I have sent 3 emails with no response and phone on website is disconnected.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a homecoming dress that arrived damaged. I was promised a refund for my purchase and the company is stringing me along. Now they are saying they can’t find my order. I never received an order number, only tracking number was provided.

  • Initial Complaint

    Date:10/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress and it had a big rip in the side, I was told I would get a refund and I still havent received one yet! Now they are ignoring my emails and I cant find a phone number to call and complain. I am the mother of the girl who bought the dress- her name is ***** ******

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/28/24 I ordered the v-neck glitter beaded homecoming dress with fringe. Cost total ***** Order # WBBLNUSSL ***** Once we received the dress it did not look anything like the picture. I request return information. They offered a 30% coupon or 50% coupon and I opted for a full refund.I was given information for return. Was given a bogus phone number and asked to send pics of the dress. After I returned the dress to the address provided I contacted the business about a week later to see what the hold up was because I could see by the tracking number they had in fact received the return.I was then asked to send a picture of the return label and package. Which is kind of hard to do since Id already sent the package. It was never relayed to me before the return that these things were needed to process the return. Yet another hoop to jump through to not give me my refund. I have provided a picture of the receipt and the tracking number two times and now they no longer respond to my emails Im just asking for the refund for the dress I returned.

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Homecoming Dress, online, on 07/28/24 at 7:44 am. Order # WBBLNUSSL10032. We paid for shipping in 6-10 business day - $14.99. I received a notification that a shipping label was created on 08/13/24. When I put in the **** tracking number **********************************, it says: A shipping label has been prepared for your item. A delivery date will be provided when **** receives the package; contact the shipper or shipping partner with any inquiries. When I contacted the shipper on 08/19/24, the response I received on 08/20/24 was: "We are glad to inform you that your order has been shipped out via **** with tracking number **********************************. You may check the package delivery status through this link: **************************************************************** or you can contact your local logistics company for more shipping details. If you have any questions, please do not hesitate to message us. They have not shipped the item! They are making me run in circles instead of doing the work to find out where the dress is currently at and if it wasn't shipped, then expedite shipping on another dress! It's already been 24 days and my daughter needs the dress!

    Customer Answer

    Date: 08/24/2024

    The day you contacted BerlinNova on our behalf, 08/20/24 by 4:00 PM, must have applied enough pressure for them to put the dress in the mail the same day by 8:00 PM! We received the dress yesterday, 08/23/24. I am so thankful to know that the BBB is there to assist the public with any issues that arise with businesses. This is the second time I've had to use the BBB and have found immediate satisfaction from the businesses I was having difficulty dealing with. Thanks for all you do!

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 different prom dresses from this site (Berlinnova). My first one came in during the middle of march 2024, i ended up not liking it but it was too late to return so i kept it and ordered another dress from the same website. The dress arrived later than expected so i returned it the day after i received it in the mail. I have emailed this company 11 different times and haven’t heard anything from them.

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 prom dresses from there for my daughter. They never came until one day before the prom. I requested a return and cannot get a response. The order numbers are ************* ($311.00)
    ************* ($148.19). This is a significant amount of money and I need it back. The dresses are very poor quality as well.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered 2 dresses for homecoming. These dresses cost me 236 dollars. There were two dresses. Said to be coming in two weeks and they didnt arrive till a month after the date of homecoming. I requested a return and the company never responded. So I opened a dispute with the bank where I was then able to get in contact with the company and return the items. After the return I never received a refund. The bank closed the dispute and I was stuck without the dresses and the money. after the bank closed the dispute the completely stopped responding to me and never refunded my money.

  • Initial Complaint

    Date:04/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 formal dresses 3/24/24 (over a month ago). The website clearly states regarding its shipping:" Processing Time: The processing time is 7 -12 working days for Homecoming Dresses, Cocktail Party Dresses & Special Occasion Dresses.Shipping Time: It takes about 3 -10 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company ***** ***, ************ etc) standard and the shipping method you have chosen.*************:Standard Shipping Time: (6-10 business days)Shipping Cost: $14.99"I have sent THREE emails (April 13, 24, 30) to the only email they list as how to contact them. ********************************** I have received no response or communication indicating when my dresses will come.

Berlinnova is NOT a BBB Accredited Business.

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