Complaints

This profile includes complaints for Solar Energy World LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Solar Energy World LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Solar Energy World LLC

  14880 Sweitzer Ln Laurel, MD 20707-2913

  
• 

  Solar Energy World, LLC

  201 Kelsey Ln Ste C Tampa, FL 33619

  
• 

  Solar Energy World LLC

  606 S Pickett St Alexandria, VA 22304-4620

  
• 

  Solar Energy World LLC

  100 Twinbridge Dr Pennsauken, NJ 08110

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with the company to install solar panels for my home. I have paid $40,000 for this service. They applied for approval from ***** which was granted on the 8th of April 2025. The next step is for them to come to do the solar panel installation. It is 1-month now since the approval was obtained and I have not heard from the company. I would like my money back since it is clear to me they have no plan to install my solar panels. I would also like to warn others looking to install solar panels to avoid Solar Energy World as the company is a scam and will take your money and not complete the job.I have the signed contract but I am unable to upload it as it exceeds the size permitted by your website.

  Business Response

  Date: 05/15/2025

  We reviewed the complaint and we see where we could improve upon the communication process as it relates to the interconnection process. The process of getting interconnection approved can be complicated and in many instances, the timeline is out of our hands. Customers should be made aware of potential delays that are caused in this process. That said, we reached out on 5/7 to schedule the installation by TEXT, PHONE and E-MAIL and have not heard back from the customer. We are ready to install and will continue to try and get it scheduled. We dispute the claim that we are a scam company that takes customers money and never installs. It is clearly untrue as we have installed over ****** systems and have high ratings with all major review sites as well as an A+ rating with BBB. We take complaints seriously and work rigorously to rectify the situation that caused the issue. We sincerely hope that we can get this job installed and turn the experience into a positive for our customer.

  Customer Answer

  Date: 06/04/2025

  Following registration of my complaint with BBB, the company reached out to me to schedule the install. The company completed the solar panel and battery install last week. Thank you. I am waiting for inspection of the installed solar system by the company. 

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a solar install and its not complete. I havent been contacted per the email sent to me explained I waited all yesterday for someoneto do an inspection and no one had answers for me. It seem as though I was being put off until the check clears because every time want money, I made sure I was there right away but every time I call because I have a issue or need to correspond no ones available and if theres a problem, no one has answers it. Its just nuts the best thing about the whole situation with the installation but as far as Im concerned, they can come get their stuff and give me my money back.

  Business Response

  Date: 05/30/2025

  Update to this complaint. The customer was installed and his system was placed into service on 3/17/2025. We communicated with this customer to get his questions answered and clear up any confusion. We have noted we could have done a better job of setting the expectation of install and inspection timeline. The good news is, the system was installed and put into service in less than 2 months which is a quicker timeline than industry standards. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Solar Energy World to install a Solar panel system in October of 2024. My system was completed and put on line on January 2, 2025. The system worked for 3 days before shutting down on January ******. Since that time, despite my consistent request for repair of the system, they sent 1 guy out for about a half of day and he could not figure out the problem. I have been in ***** with no production of power going on a month now. I rely on Solar for most of my devices utilize electricity. I spoke to the Vice President **** ***** ************ who claims that he is communicating with enphase a third party energy monitor. No communication or plan to get my brand new system working. I have refused to pay the company the remaining $20K until the system is working. **** ***** told me he would send a guy out to fix the system and that I could then pay half the remaining balance and then pay the rest in a week after I was sure the system was working. As I said earlier, the Technician could not resolve the problem, and no one has been back or even contacted me.

  Business Response

  Date: 02/18/2025

  Dear ****** ******,
  Following your recent conversation with our VP of Sales in the ********** location, weve reached an understanding and scheduled service dates to address your system and complete any necessary repairs.
  We also agreed to provide monetary compensation, with the final amount to be determined after diagnosing the issue and calculating a fair value based on lost production. You verbally confirmed your agreement to these terms and expressed your trust that we will do everything possible to make this right.
  Please let me know if you have any questions or need further clarification.
  Best regards,
  Solar Energy World
  

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024, we consulted with a salesperson from Solar Energy World about solar panel installation. The salesperson informed us about federal and Maryland state incentives, and the companys website promised to assist in securing all available incentives. Trusting this information, we signed a contract on September 24, 2024. We later discovered that the Maryland incentive of $1,000 required the installation process to be completed by November 30, 2024. During the consultation, the salesperson mentioned the process would take approximately four months, making it impossible to meet this deadline. Despite knowing this, they failed to inform us and encouraged us to proceed, seemingly prioritizing their benefit over ours. Additionally, the draft of the 2025 Maryland grant ******* which provides a maximum of $7,500 in incentives, was released in July 2024, before our consultation. Based on our calculations, we would have qualified for approximately $7,000 under this policy. Had we known about the impossibility of receiving the 2024 incentive, we would have waited until ******************************************************************************************** the winter, when sunlight is limited. Unfortunately, our system was installed by January 14, 2025, making us ineligible for the 2025 ****** which only applies to uninstalled systems. As a result, we lost incentives for both 2024 and 2025 due to Solar Energy Worlds lack of transparency. This misleading conduct has caused us a financial loss of at least $7,000. I contacted the company and was told the situation would be reviewed with the sales manager, but nearly a week has passed without any response.

  Business Response

  Date: 06/12/2025

  We appreciate the opportunity to respond to this customers concerns, and we want to begin by acknowledging their frustration. At Solar Energy World, we strive to ensure every homeowner receives clear, accurate information, and we take feedback like this very seriously.
  Regarding the Maryland Clean Energy Rebate Program:
  At the time of this customer's consultation and contract signing on September 24, 2024, the Maryland Energy Administration had not yet finalized or released the 2025 ***** program rules. Any public drafts released prior to this were unofficial and subject to change. Because of this, neither our company nor our representatives had access to definitive information about eligibility or award amounts for 2025, and therefore could not reasonably advise customers to delay their installation based on a speculative benefit.
  As for the 2024 Maryland state rebate of $1,000, it is correct that the program required installation by November 30, 2024, in order to qualify. While we regret that the system was not installed by that deadline, our contract materials and estimate worksheet both clearly state that all incentives are estimates and not guaranteed. The relevant language states:
  "This worksheet is an ESTIMATE of total system costs, *****s and taxes and should be used for demonstration purposes only. This worksheet is not a contract and does not guarantee the Customer will obtain subsidy financing, *****s or tax incentives."
  Our goal has always been transparency, and we apologize if there was any misunderstanding about the eligibility window for the 2024 program.
  Regarding Communication and Resolution Efforts:
  Since being notified of this concern, our team has reached out to the customer multiple times and offered a goodwill payment of $1,000 to account for the missed 2024 rebate. While this does not reflect legal liability, it reflects our genuine desire to resolve the issue and support our customers. When the customer expressed dissatisfaction with this resolution, our Vice President also made personal outreach attempts by phone and left messages. As of this response, we have not received a reply.
  
  We believe our team acted in good faith, based on the best information available at the time. While we respectfully disagree with the assertion that our conduct was misleading, we remain committed to customer satisfaction and are still open to resolving this matter amicably.
  We ask that the customer respond to our VPs outreach so we can close the loop and hopefully bring this to a fair resolution.
  Sincerely,
  Customer Care Team
  **********************

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done on my solar system to replace my cellular card in it due to 3G network being shut down. They replaced the card with the incorrect card. I contacted them and they have sent several different people over the course of 5 months since i initially had the work done. In the process of "fixing" the cellular card, they broke the production meter in my inverters. Now it is only reporting between 30% and 50% of actual production. They have been sending people out once every 2 weeks, but have not corrected the issue that they caused. They have now stopped responding to my emails. 5 months is way too long to not have the problem resolved. They either need to fix the part they broke, or replace, on their own dime, rhe entire inverter.

  Business Response

  Date: 12/16/2024

  I am researching the issues and will respond once I have gathered all the details and have a clear understanding of the problem and our solution to resolve it. I will update this response ASAP.

  Business Response

  Date: 06/09/2025

  The system was experiencing issues with the Revenue Grade Meter (RGM). After replacing the cell card on 11/1, we resolved reporting problems by 11/15 and confirmed functionality with the homeowner. However, the *** shut down again, prompting a reconfiguration on 12/3. Though production appeared normal, the homeowner remained concerned. Everything seemed fine until 12/13, a which time we scheduled another check. On 12/16, we found a damaged internal wire had caused one inverter to go down. Parts were ordered for the repair, after they arrived. we scheduled the visit for 2/6. We made made some SolarEdge monitoring adjustments, along with resolving a communication issue through running ethernet to two inverters. The system is fully operational. No inverter upgrade is needed. Current production reports show the system is performing as expected.
  

  Our Director of Service has reviewed this case and has instructed his team to to a better job of setting expectations on timelines for repairs. Many times, we have to wait for parts to arrive and we have no control of the lead times. We understand this can be frustrating to customers. We are also hiring more service techs to accommodate the increased number of installs we have experienced over the last 18 months. Internally, we have invested in software to create and monitor service tickets. This new system will make scheduling and progress monitoring much more efficient.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a PV system installed on my home a few years ago by this company. At this time all was good for the most part. They are the only company that can maintain and upgrade the system without voiding the warranty. Id like to have some upgrades completed however I cannot get anyone to return a phone call or email. I have been doing both and leaving voice mails for months now. I am now stuck because if I have another contractor do the work it will void the warranty of the system. I dont know what else to do since they have been non-responsive. At this point, I dont know if I want to do business with this business anymore.

  Business Response

  Date: 12/06/2024

  I researched the issues internally and was able to connect the sales *** with Mr. ******** The feedback from that conversation is that we have addressed his issues and he is satisfied with the outcome. We do apologize that it took leaving this complaint and we have addressed the problem internally and believe we have adequately corrected issue moving forward.

  Customer Answer

  Date: 12/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22529787
  
  I am rejecting this response because:  nobody reached out to me to connect me with the sales **** that statement is FALSE!  It was only after I called and left a voice mail, again, that someone finally called me back.  I had to make the attempt again, not them! I did not have anyone reach out to me for a follow up on their own accord.  Or to even show any concern they had an unhappy customer that was trying to give them money!!  It appears Solar Energy World doesnt need any additional business or to provide service to their current customer after months of attempting to make contact.  I am satisfied with my conversation with the sales *** but again that was only after I reached out and through no help from whomever responded to this complaint!
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Solar Energy World in May to have solar panels install on my roof, so on June 17, 2024, they were installed. at the time of installation, I was told that an inspector would come out for the final inspection in about a week, so far, I have cancelled appointment from the months of July, August and September, at this point I want to get out of the contract and have them repair my roof and return my onetime payment of $300.00, as of this morning 09/11/2024 I try calling them for the reason the inspector didn't show and know call me with an explanation at 9:31 am, and the time is now 3:23 pm and no one returned my call.

  Business Response

  Date: 12/16/2024

  We researched Mr. ***** complaint and we were able to determine that his system was installed and is in service. It was granted *** (Permission to Operate). Our outside sales **** ******* **** has been in regular contact with Mr. *** as we have worked through the problem. We worked directly with his lender on the solar loan and there were $542.88 worth of payments were made on his behalf. We are very sorry Mr. *** had a poor experience with Solar Energy World. I will be reaching out to him to follow up and make sure he is comfortable with the solutions we facilitated.

  With respect to this complaint not getting a response, that was an error on our part. We take these very seriously and pulling together the information regarding Mr. ***** issues took much longer than expected. We had some turnover in our ******************************* which contributed to this omission. Moving forward, we have put measures in place to assure there are staff members that are cross trained and can fill in if necessary. Thanks.

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar Energy World has agreed to re-imburse any shortfall of production of my solar panel system against the contracted production numbers in 2018 (with a follow up agreement in 2020). Contacted SEW Service by email for production shortfall review on 7/8/24. They found a shortfall of 741 kwh and offered to reimburse the shortfall at the rate of ****** cents per kwh (***'s base rate). I asked them to revise the amount to cover the *** distribution charges & taxes of 6 cents per kwh, as those are calculated on the usage and I had to pay those charges to *** because of the shortfall in production. They had re-imbursed at correct rate in previous instances. So, I do not understand why it would be different this time. They ignored that and sent a check for the original amount of $82.31. Sent 2 follow up emails - but never got a response. Tried calling them on 8/9/24. The support person connected me to a wrong number.

  Business Response

  Date: 09/09/2024

  We looked into the issue brought by ***************************** and found that the reimbursement sent was not correct and we have issued a check in the amount of $44.46. We have also entered a note on this account so that in the event further reimbursement is necessary, the correct amount will be issued. With respect to the lack of email response, we are addressing this with the ****************** and making sure our Standard Operating Procedures are understood and adhered to. Finally, we recently updated our phone menus to make it easier to get to appropriate departments, including the ******************.We are sorry for the inconvenience caused to the customer and believe the steps we have taken will ensure a better customer experience moving forward.

  Customer Answer

  Date: 09/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:04/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want Solar Energy World (SEW) to pay me $5,000 for the tax credit I am not getting under the Maryland solar battery program. SEW had up to January 15, 2024 to submit an application for the tax credit. I signed the form that authorized SEW to submit an application on my behalf. I relied on SEW to do their part. SEW did not file my application.I paid SEW $19,550 to install the solar batteries in 2023. I also paid $45,000 to SEW to install my solar panels in 2021. I have been a good customer but I am not being treated accordingly.

  Customer Answer

  Date: 08/29/2024

  I have not heard from Solar Energy World but it's not surprising. My experience with them is that they are diligent at selling their products and services but do not communicate after they have been paid. I hope you post my complaint so that future potential customers know what to expect.

  Thank you for diligently try to resolve my case.

  *******************

  Business Response

  Date: 09/10/2024

  We have contacted ************ and discussed the situation with his ******** Energy Storage Income Tax Credit. The fund was depleted and caused issues with many residents expecting the credit. The Maryland Energy Administration controls the fund and can eliminate it at their discretion. For Solar Energy World's part, we have put measures in place to assure a prompt filing of the credit application. In addition, we have begun training our Solar Analyst to set proper expectations with customers so they fully understand what our company can control and what we can't. Solar Energy World and ************ have agreed on a solution that satisfies **************** request in this complaint. We value ************ as a customer and we look forward to a long relationship helping him achieve the goals he set when he decided to go solar and get a battery for his backup.

  Customer Answer

  Date: 09/10/2024

  I spoke to an executive at Solar Energy World today and he has rectified my issue with the company. At this point, I am completely satisfied with the company's products, services and correction of any administrative oversights. With this, please do not post any disparaging comments from me. 

  This resolution could not have happened without your help.

  Many thanks.

  *********************

  Customer Answer

  Date: 09/16/2024

  I fully agree with Solar Energy World's response and I'm completely satisfied with the resolution. Please do not post any comments resulting from this action. 

  Thank you for your help. It would not have happened otherwise. 

   

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the contract with Solar Energy World in Oct 2023. During the end of the year, it was some delay from Peco, which caused the time for additional approval a little longer than expected. When Peco responded, they asked them to change the design and asked me to sign the addendum. Based on the explanation from the salesperson, it should not be a big deal because the machine would take care of it as he stated. I signed the addendum. That is when my nightmare started. They quickly installed everything, saying **** partially approved it. They asked me to pay EVERYTHING (total 60K) right away on Feb 27, even though it has not been inspected by township and Peco yet. The inspection went ok. Now, **** asked them to provide the evidence of they met the requirements. However, they could not provide it. It has been almost two months since I made full payment, and they still could not provide the document to ****. I asked who I should contact from the company but got pushed around. Salesperson asked me to contact him only, however, he did not respond to me. Every week, I made several phone calls, trying to get hold of anyone from Peco or Solar World company. It is very exhausting and wasting a lot of my time. I cannot get any name from the company that who is working on my case. I am devasted at this point, not knowing what to do.

  Business Response

  Date: 09/13/2024

  Mrs. ** was installed by Solar Energy World at the end of February and final inspection by the township occurred within 10 days.  However, final approval was not issued by Mrs. **'s utility company, ****, until May 17th.  We certainly share in the frustration of Mrs. **. Unfortunately, final permission to operate timeline is not in full control of SEW.  
   
  Solar Energy World has made adjustments to payment collection and communication to help customers feel more secure in making their final payments. We have also addressed issues with project updates in real time. Our Operations and Constructions processes have been updated to accommodate delays caused by Authorities Having Jurisdiction (AHJ) where we have no control. Our sales leaders continue to work with our sales team on setting proper expectations with customers at the beginning of the process to cut down or eliminate confusion and frustration. Solar Energy World continues to analyze and optimize our systems and practices to ensure we are not the cause of any delays in the processes where we have full control. We appreciate ****** bringing these issues to light, and we are confident our changes will correct the problems moving forward.