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Find a Location

Facci has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Facci

      7530 Montpelier Rd Laurel, MD 20723

    Business ProfileforFacci

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7530 Montpelier Rd, Laurel, MD 20723
    BBB File Opened:
    8/22/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/21/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On 8-20-2022 my wife and I went out with two of our friends to Facci for a dinner date. We had reservations for 7pm. We chose to go there because a few weeks ago I'd received an offer in the mail for a discount. My wife and I once went there six years ago for a rare lunch date and the service was great! I still remember how courteous our waiter was. We enjoyed the food so much that we made it a habit to order carry out mainly for the margherita pizza. The whole family enjoyed that pizza. The experience there last evening was not the same at all! First we were greeted by a male waiter. Several minutes later a female approached and said there was a change of plans. Not a big deal although it seemed a little odd. Anyway she took our order for appetizers and everything seemed to be okay. Later we ordered a few things including a margherita pizza. We we having a good time chatting with our friends who we hadn't been out with for a while. Not once did we get asked how is everything? Maybe that's just not something that happens anymore. Later we were offered a dessert menu. When we asked to see one we were informed that they didn't have any more copies available. Again not the end of the world because she was able to provide us with the names of each item. My wife ordered a tiramisu and a few minutes later we were told that they were sold out so we asked for the check and a few minutes later we left. I took a pizza home with me. For whatever reason I became very sick and began vomiting around 1:00am. I haven't eaten anything since. It's going on 7pm as I'm typing this complaint right now and I'm still not feeling well. I did discuss this with my wife and we both agree that the quality of the food just wasn't the same as it was when we fell in love with Facci back in 2016. Our friends want to go on another date in the coming weeks so I guess we'll have to choose another restaurant. My wife and I were very disappointed with the food.

    Customer Reviews

    0 Customer Reviews

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