Complaints

This profile includes complaints for Thompson Creek Window Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thompson Creek Window Company has 5 locations, listed below.

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  Thompson Creek Window Company

  4200 Parliament Pl Ste 600 Lanham, MD 20706-1882

  
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  Thompson Creek Window Company

  2564 Boulevard of the Generals Ste 100B West Norriton, PA 19403-5226

  
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  Thompson Creek Windows

  1801 Sara Dr STE O Chesapeake, VA 23320

  
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  Thompson Creek Window Company

  340 Hill Carter Pkwy Ste E Ashland, VA 23005

  
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  Thompson Creek Window Company

  301 Dominion Dr Ste D Morrisville, NC 27560

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning in March of 2022, we contacted Thompson Creek about installing 5 pairs of shutters and a screen door. TC, came out shortly thereafter to measure and all seemed well. A couple of months later the door came but the hardware was crooked.They agreed to correct that when they came out to install the shutters. The shutters came on or around 4/30/22 and they brought the wrong size. The new shutters were ordered but a couple of months later 2 pairs of shutters were missing. The measurement saga has continued to this day 10/4/22 with no shutters. Needless to say I have spoken to several persons at TC all of which have simply apologized. I spoke to the receptionist about connecting me to whoever can initiate a refund and she said that we signed a contract and therefore they cannot issue a refund I indicated that they did not keep their end of the contract. My dedicated contact specialist is ********* who has refused my calls in more than 10 occasions. i think that 8 months for a 6 week project with 4 different measurement visits with no refund option is unacceptable.What recourse options do I have?

  

  Business Response

  Date: 04/14/2023

  ********************
  Better Business Bureau
  
  
  Re:         Customer: *************************
  Complaint ID# ********
  
  Dear *******************,
  
  In this instance, ****************** contends that Thompson Creek has agreed to waive his full remaining balance due to installation delays and materials ordering issues.
  
  The project was originally scheduled to be completed in June of 2022 and was not actually completed until October of 2022.
  
  Although Thompson Creek acknowledges that delays occurred, we have no record of an offer to waive the remaining balance on the account.
  
  We invite the customer to contact his Customer Success Coordinator, ********, so that we can re-engage in a conversation regarding compensation that is fair and equitable for both parties. Compensation.
  
  Thank you for your time and attention to this matter.
  
  Respectfully,
  **************************
  Director of Customer Success
  Thompson Creek Window Company
  8100 Penn Randall Place
  Upper Marlboro, MD 20772
  Phone: **************