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Business Profile

Auto Repairs

Jiffy Lube
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube has 3 locations, listed below.

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    • Jiffy Lube

      3825 Dupont Ave Ste C Kensington, MD 20895-2028

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    • Jiffy Lube

      6415 Coventry Way Clinton, MD 20735-2251

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    • Jiffy Lube

      2325 Crain Hwy Ste A Bowie, MD 20716-3436

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Justin B

      Date: 01/16/2023

      Took my 2017 Kia Soul here for a routine oil change on 12/12/2023. About 5 miles away from the shop, I heard a loud engine while... I was in the middle of rush-hour traffic and the engine started knocking violently, then it shutdown on me. I restarted the engine and put my hazards on because I did not feel safe just sitting in the middle of rush-hour traffic. Luckily, I was able to pull over into the gas station parking lot and checked the oil dipstick....which was completely dry. At that point, I knew that the engine was already ruined. I requested roadside assistance from my insurance which didn't show up for about 6 hours. The next afternoon around, I returned to Jiffy Lube to inform the manager about what had happened after the oil change the previous day and he said that they would push the car onto a car-lift to see what was wrong with the car. He did allow me to record video of the under carriage of my car which was missing a drain plug and was soaked in oil. Afterwards, I called the service manager at Kia to see if it was okay for the Jiffy Lube technicians to put a new drain plug on the car and refill the engine with oil. Those two actions were taken and they allowed the car to sit for a while before they tried to start the engine. The engine would not start at all. I had a tow truck already en route to tow my vehicle to Kia of Rockville so that they could run a diagnostic check on the engine to figure out what the extent of the damage caused by the drain plug, spilling all the oil out. The General Manager of Jiffy Lube is adamant that this issue was caused by a KIA recall rather than any potentially negligent actions by his technicians who performed the oil change on my car. However, this gentleman is not an ASE certified mechanic nor does he have any formal education in mechanical engineering/aptitude as far as I know... so he lacks the expertise to come to such an absolute conclusion. Now I am out of $5400 due to my car needing a new engine.

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