Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jiffy Lube has 3 locations, listed below.

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  Jiffy Lube

  3825 Dupont Ave Ste C Kensington, MD 20895-2028

  
• 

  Jiffy Lube

  6415 Coventry Way Clinton, MD 20735-2251

  
• 

  Jiffy Lube

  2325 Crain Hwy Ste A Bowie, MD 20716-3436

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/23, I sent my daughter to Jiffy Lube with my car just to get the fluids topped off, which I understood to be free if your last oil change was done there. She informed them when she arrived that she only wanted fluid levels checked; and when they asked her a little while later what kind of oil she wanted, she told them she didn't want oil. THEY DID AN OIL CHANGE ANYWAY, and charged my daughter $68.15 for it--and she was too intimidated by them not to pay for it. I have since read their contract's fine print, and the fluid topoffs are only valid within the first 3,000 miles (it had been about 5,000 miles). However, that being the case, they should have made it clear to my daughter what the cost of the requested service would be, and they should not have provided services that she did not ask for. I think they took advantage of her, and they knew exactly what they were doing when they did it. The only compensation they offered her afterward was a coupon for $20 off of the NEXT oil change. I have no plans to redeem that coupon, as I do not plan to continue to do business with a company that operates in such a dishonest manner.

  Business Response

  Date: 05/16/2023

  Hi *** *****,

  We have resolved the situation and will be mailing *** ******* a refund check for the amount of $68.15

  This case can be closed. 

  thank you.

   

  Customer Answer

  Date: 05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******