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Business Profile

Electrician

Shawn's Electric LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ******* Electric to replace our breaker box three years ago in May 2021 for $1200. We recently (October 2024) called BGE about a problem with our meter and while BGE was looking at the meter, they discovered that the breaker box wasn't installed safely or to code. ******* Electric had installed a 200-amp breaker box, but left the 100-amp service ******* a result, BGE gave us a violation notice and told us we have 60 days to get it fixed or they will shut off our electricity. I'm filing the complaint now, even though it's been more than a year, because we just recently learned about the code violation.We also recently had a home inspection, and the inspector also said that the way the breaker box is installed is a fire hazard.After we got the notice from BGE, we contacted ******* Electric twice (by phone and email) asking for their help correcting the issue, but we haven't heard back. Since Shawns Electric is licensed and insured, I expected they would perform the work safely and to code. We now are faced with an expensive repair because it wasnt done correctly in the first place.

Shawn's Electric LLC is NOT a BBB Accredited Business.

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