Business ProfileforDoyle Moving Services LLC

This was literally the move from hell! There was a 6 man crew to pack/ move my 2br apartment. Upon arrival one of the crew members was extremely hostile and continued to complain from the beginning to the end. He even made rude, disrespectful and inappropriate comments when I asked the others to take my curtain rods down. When I responded this man old enough to be my father continued to yell at me and argue with me for no reason. They then packed all my belongings into their truck and went to lunch. The crew members mocked me and belittled me when I asked them where they were going. Then when I contacted the company both Roy and Ryan the owner where no better. They continued to repeat the same thing over and over again but would not offer a solution for the disrespect I experienced. When they got to the new place, they placed my boxes upside down, unlabeled and randomly in my apartment. They put my purses with cleaning products and other toiletries which leaked everywhere because they placed the box upside down. I can't find ANYTHING!! They broke my bookcases and I have hundreds of books. They damaged my daughters brand new headboard. In addition to this they also lost part of my TV mount. When I contacted the owner again he told me to take my weekend to unpack!! I would never recommend them solely of the disrespect and unprofessionalism which they pride themselves on!

Hi Jakaya,
I'd like to first start off by saying we are very sorry to hear this is how you feel about our company. There were a lot of things that were outside of our control that day when it came to your requests.
For starters, it's important for anyone who reads this to know that you were technically not our customer. We were contracted by a facility maintenance repair company who was contracted by your leasing office. We weren't told the details as to why, but that the leasing office was relocating you to another unit in the same complex.
Our only point of contact for the entire sales process was with that facility maintenance repair company and our contract to do the move was with them. They provided us all of the details. It involved packing and we were told it was coming out of a 3rd floor walkup and going to a ground level unit in the same complex. We were told that members of the leasing office would be there to facilitate the move and that you would not be present.
Come moving day, this is not what we experienced. Instead of the destination unit being on the ground level it was changed to a 3rd floor walkup. There was more packing involved. You were also upset with us when our movers told you we were not contracted to unpack your boxes. We called our customer and they agreed to pay the additional charges for unpacking and switching the destination access. We authorized the unpacking and sent more movers to assist the 4 movers out on your job. We were told to absolutely not mount your TVs ahead of time (a service we don't provide anyway), and when you asked us to you became upset when we told you we couldn't do that. You also asked us to hang your curtains. At this point you got into a verbal spat with one of our movers (more than 25 years of experience) when he told you mounting TVs and hanging curtains are services most moving companies don't provide.
You were most upset when our crew took a quick break to get drinks down the street. Our crews need to stay hydrated and get calories in when they can, considering how labor intensive their job is. The leasing office was there when our crew left and I was informed that they saw nothing wrong with our crew's actions.
At this point I called you and explained that they were just getting drinks at the Royal Farms. They had already pulled back up at this point to begin the unload. You then told me that you didn't want unpacking anymore so we called that off. During that phone call you were telling me about the "disrespect" you were experiencing, but all the while I really couldn't get a word out to talk to you and try to calm you down. I didn't hear anything that merited the kind of reactions we were receiving from you. At the end of the day, there was a conflict of interest when it came to what you wanted us to do and what we were contracted to do with our customer. Understanding that the leasing office may have set improper expectations with you, we did everything we could to try and make you happy with the service. We did things we normally wouldn't do, like packing liquids, dismounting items, etc. to try and appease you. We even brought you the clothes that you left in your dryer.
When the job was finished, we were made aware that some pins for the bookshelves were missing. The bookshelves themselves were not damaged. We spoke on the phone and you also informed me that there was some missing hardware to one of the TV mounts. I then told you before we go any further let's make sure that the hardware wasn't packed in one of the boxes. It was a Friday (same day as the move) and I asked you politely to take your time unpacking over the weekend and let me know if the TV mount hardware turned up or not, and at that point, we would move forward with making it right if it still wasn't there. You took this as me being rude and I honestly still don't understand what I said that would have made you feel that way. You then asked me if I would be responding to your email, and I said when I receive it I certainly will. You then hung up and I was confused. The next morning, I drove to your apartment and dropped off 30+ pins of 4 various kinds for you to try and use for your bookshelves. When I went into the office after doing this, I didn't see an email, but instead 4 bad reviews on Facebook, Yelp, Google, and the BBB.
We notified our customer of all the issues and they asked us to communicate with them per the terms of the contract. We have taken care of all claims involved and the facility maintenance repair company as well as the leasing office told me that we did a good job on your move. I am sorry that you had a negative experience with us. We are human and we are not perfect. I will be the first to admit that. When something wrong happens, we own up to it and we make it right. We are sorry about your headboard, box, and missing pins. We wish that you gave us the opportunity to make this right before reading about it online.