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This profile includes complaints for Noah's Preferred Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Noah's Preferred Properties

  313 Main St Gaithersburg, MD 20878-5538

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  Noah's Preferred Properties

  205 N Frederick Ave Ste 200 Suite #200 Gaithersburg, MD 20877-2459

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Madam, dear **** **** Preferred Properties, as property manager, retained too much amount of my guarantee fund, sending their own repair company and falsely claiming repairs or cleaning needs. I need them to pay me back the amount taken unlawfully and without reason. I explain everything in my attached complaint.Thank you so much for your help.Kind regards,**** Cosmovici

  Customer Answer

  Date: 09/17/2024

  Dear Madam, dear Sir,

   

  The owners paid me the amount I was requesting from the management company. However, outside the payment, I maintain my complaint against the property management in what concerns the behaviour and the unprofessional treatment of the tenants and the solutions fount by the company.

   

  Thank you, 

  **** Cosmovici

  Business Response

  Date: 09/23/2024

  To whom it may concern.  Simply put, this complaint is frivolous. We are a property management company and this complaint is from a Tenant that is upset about deductions from his security deposit. We certainly would much rather tenants comply with the lease and leave properties in the proper condition. We would much rather have smooth move outs rather than have to go through the process of repairs of Tenant damages. The end of the month and beginning of the month are always a busy time in property management therefore smooth move outs would make our lives much much easier. Unfortunately, that wasn't the case with this Tenants move out. The Tenant is a high paid lawyer so any attempt to state ignorance should be ignored. Please realize that we have been in business for over 35 years and manage over 450 residential properties. We establish a baseline condition of properties by conducting detailed inspections of properties prior to tenants moving in with pictures and videos; we also provide tenants a move in survey form to fill out and return for their own documentation; and then provide them with the link to the move out inspection which also includes videos and pictures. We work closely with Montgomery County Landlord Tenant and follow the law and enforce the lease. Please also realize that there is nothing in the lease that states I have to send the pictures and videos of the inspection to the tenant however we do this out of a courtesy. Furthermore, we don't own the homes we manage, our clients do, and the Tenants obligation, per the lease and county law is to return the property in the same condition they received it less normal wear and tear as defined by the county and as stated in the lease. We enforce the lease as written and which the ****** agreed to adhere to by singing the lease. When Tenants fail to follow the terms of the lease there are indeed consequences. Sadly, in this business, Tenants don't like to be held accountable and resort to filing complaints on platforms such as this.  Regarding the "Garbage sink device" as he stated - they jammed the DISPOSAL, our plumber removed the debris and the disposal was unjammed.  Their actions caused the service call based on what they put down the disposal and therefore they are responsible for the service call. We have traded multiple emails on all of these matters and I have provided the Tenant with a link to the inspection report which included pictures and videos. I also responded to all their points with screenshots of pictures from the inspection of each violation including before and after pictures. NO ONE told the Tenant  to trim trees, that's 100% incorrect. BUT, they chose to lease a home that was very meticulously landscaped and required a lot of landscape work. Landscaping, per the lease, is Tenants responsibility. I have included a screen shot of the clause from the lease for your review in the link below.  Please copy and paste the link below to review the pictures taken of the property at the Tenants move out inspection. In the link you will find: picture of the landscape clause in lease, picture of the plumbing stoppage clause in lease, picture of the ball marks made by their kids all over the basement ceiling, black marks left on the foyer floor, bulbs out in vent hood, damaged wall and kids writing on walls, dent in frig, very dirty exterior of cabinets and trash left inside cabinets, dirty stove top and oven, working fireplace before they moved in then the condition after they moved out - clearly they let their kids play in the rocks of the gas fireplace, dirty air filter, missing smoke detector, picture of their 15 day move in survey report. In addition, they failed to return the gas fireplace remote. PLEASE COPY AND PASTE the following link into your browser and review the pictures from your move out inspection. The pictures will make everything clear. Thank you. ******************************************************************************************************************************************;  

  As you will see attached, there is an email to the tenant after the move out inspection where I list the items found as well as a link to the inspection report which you are more than welcome to review. The other attachment is my reply back to his response which includes pictures of the areas in question that were taken prior to his move-in. 

  I would hope, and respectfully request, that in light of the information I have provided herein that the BBB realizes the true nature behind this complaint and refuses to post this complaint to the public and or have this complaint reflect negatively on our company. I feel I have provided ample evidence and explanations citing the county law, clauses from the lease, and pictures. I feel it's important to hold up the integrity of the BBB by not letting it get used as a site for consumers to "get back" at businesses like us when we are simply holding customers responsible for their actions and enforcing the agreements they sign.  ******************************* is a very unique business and I feel must be considered through that lens when making such decisions. 

  I look forward to hearing back form you. 
  
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  Customer Answer

  Date: 09/26/2024

  Dear Madam, dear ************************************ added you general explanations, which are not true for most of them, and do not address the real issue. We understood from the owner that they were charged the 216 USD amount for unclogging the garbage sink device, and then they charged us again for the same thing. This is totally incorrect and could amount to theft.

  I have added the correspondence with the owner below, attesting they were charged, before us, the same amount and the same issue. we discovered this double request once we moved out.

  I don't think also they are serious and professional when they understand trimming huge trees as landscaping by tenant. Besides, they sent us copies of contracts we never signed, to justify their request.

  Please publish anything you consider acceptable for your policy from my complaint, I would like other tenants and business, or honest owners, to be aware of the situation of other tenants on a property managed by **** Preferred Properties.

   

  Thank you,

   

  **** Cosmovici

   

  ANNEX

   

  
  From: ****** ******** <********************************>
  Date: Friday, 6 September 2024 at 13:41
  To: "****. Cosmovici" <***************************************************>, ************************* <********************************>, ******** ***** <****************************>, ******** ******* <*******************************************************************************>
  Subject: Re: Bringing Landlord-Tenant Complaint No. to your attention
  
  Dear ****,
  
  Thank you so much for your message- we really appreciate. 
  
  No worries if **** Properties have deducted USD 216 from your security deposit we are happy to add this amount in our direct refund which will make the total as USD 812. We are requesting Virginia to see if she can pay you today. You can trust us and go ahead to withdraw your complaint by copying us as requested below.
  
  
  
  We just want to amicably close this chapter and move on as starting tomorrow, the next few weeks will be awfully busy for Ifti and me including extensive travel with limited access to emails. 
  
  Thank you again, Paulhave a wonderful weekend and looking forward to hearing from you.
  
  Best,
  ****** and Ifti 
  
  
  
  
  
  On Thursday, September 5, 2024, 11:32 PM, ****.Cosmovici <***************************************************> wrote:
  Dear ******, dear Ifti, 
  
  I thank you so much for your kind message, and on my side I am sorry my complaint touched you and your husband, my intention was to show that **** was practicing unfair actions against tenants.
  
  Concerning the point of the 216 USD, what I mentioned in page 3 at 4.c is an example of Noahs trying to take out money from tenants. However, I indicate this amount on page 2 as undue move-out cost, still to be paid back.
  
  What I see is that **** charged you AND us the same amount. In fact, they retained the amount from our guarantee, as indicated in the attached move-out statement of ****. You will find the ********************************** Noahs invoice (their A to *********** The total check of partial refund of guarantee, attached, is reflecting also this cost deducted by **** on tenants account. 
  
  I understand here that **** took our money although they charged you also, for the same work, same issue, same amount. I would like in any case to recover this amount too, as its unjustly retained by ****. I dont think its fair that you pay for them, but please consider this also as part of our effort to put things in the correct perspective. As soon as I get this total amount mentioned below I will withdraw the complaint against ****.  But please understand that we are not complaining against you. 
  
  We spent with my wife and children our two last weeks almost daily cleaning, repairing, sorting, arranging things with the gardeners, the cleaning company etc, in order to leave things as good as possible. And then you have Mr. **** coming and claiming it was dirty, clogged etc., keeping our money, refusing any discussion such a humiliating situation. I do not want other tenants to suffer the same treatment, this company should be somehow flagged-out and prevented from harming others.
  
  Thank you for all your understanding, and I look forward to closing this very quickly, even today or tomorrow, if you can review this and decide on the costs, preferably with Mr. **** together.
  
  With my kindest regards,
  
  ****
  
  **** COSMOVICI, Esq.
  LL.M (Columbia), *** (******)
  Member of the ************
  
  Managing Partner
  ***************************************************
   
  COSMOVICI INTELLECTUAL PROPERTY
  ********************
  
  
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