Complaints

This profile includes complaints for EverythingJudy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EverythingJudy

  267 Kentlands Blvd PMB 5042 Gaithersburg, MD 20878-5446

• 

  EverythingJudy

  PO Box 447 White Plains, MD 20695-0447

• 

  EverythingJudy

  7201 Old Alexandria Clinton, MD 20735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 28th for Everything Judys bundle deal. I ordered 3 bundles that were 22, 24, and 26 inch along with a closure. I was supposed to get it a custom color for the fall and I cashapped the lady $294. My receipt shows the order number as *****. I sent an email on October 14th checking in with the status of my order. I paid for delivery and her social media **** said she would be sending out orders soon. She never communicated that she did not have any hair on hand. When I emailed on October 14th I received no response. I reached out again November 13th asking for a refund via instagram. She quickly messages me asking me to send her an email which I did. She refused to give me a refund or send me my hair. I was still willing to get the hair so she could keep the money. However, she was very nasty and she never gave me a shipping confirmation number or a refund. I would like a refund of my $294.00

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on Nov. 25th via her website and then was told to send payment via *******. The following week when I was supposed to go and pick up my product she said it was not available yet and that she would follow up and let me know when I would be able to pick it up. I continued to reach out and finally she told me if it had not come in yet she would be sending me a refund. I accepted her her offer for the refund have not recieved it yet. I since have been blocked on ******* after sending her multiple ******* request for my refund.

• Initial Complaint

  Date:12/29/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig during one of ‘specials ‘ which was on Black Friday 11/27, the wig was $85 plus shipping and tax which totaled around $102. She sent the tracking info on 12/13 but the carrier has stated they never received a package the shipper just requested shipping info. I’ve texted and wrote Judy and she states she will get back to me and never does. Im requesting a refund or the wig back.

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase via ***** for a product costing $100 + 6% MD sales tax and $10 shipping fee on 7/21/23. The receipt states 3-5 day shipping. As of 8/25/2023 i have not received the product or a promise to ship or any notification of delays. After several ******** messages advising me to communicate in email to then email and get no response. I received message advising I can pickup 'when I paid extra for shipping. The pickup is 40+ miles away and I was advised no refund for a product I paid for. If its ready for immediate pickup why not ship. Why chance gas and possibly safety , since at this point 8m dealing with someone with unscrupulous character and no intention on honoring their word. 7/21 received email confirming my purchase. 7/27, 731 & 8/3/23 i sent emails checking status. I sent ******** message 8/31 I sent an ********* message checking status and was told if I emailed i would receive a response. Then that email responses would be sent by 8:pm. I never received email responses to any of these inquiries. 8/25 I sent ******** message and cc her email. I received a responses stating no refunds and offering pick up options. If shipping was not an option it should not be offered and payment should not be requested for shipping. At this point it has exceeded 30 days and I want anyone who is not willing to just give their money away to be forewarned. I WISH I read the reviews 1st.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased merchandise from this company on March 11th 2023 and have yet to receive my merchandise.

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place 2 orders with merchant. On Jan 6,2023 order number ***** for Deep wave loose hair bundles (24,26,28inches) & a separate order for Jan 9th order no ***** for 22 inch loose deep frontal. The item received for order ***** was *** part unit, which I showed proof to vendor. They indicated they would mail me the correct unit after I paid for the shipping cost to be delivered to her business. Upon looking at her business socials, it appears she reposted the wig I sent back and it was purchased by another individual. I inquired several times about my second order for bundles, which was never received and was told multiple times it would be shipped separately and was on the way but never received. Finally the merchant admitted she never sent the package and would send it during the next restock. After which the merchant stopped responding.I have not received any replacement nor offered any refunds for my order. It has been over a month with no response nor refund nor replacement items.

  Business Response

  Date: 05/09/2023

  Hello 

  ************************* is currently waiting for her pickup to be available at the owings mills location. When her pickup is ready, she will be notified as she has been previously 

  Customer Answer

  Date: 05/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution will be sufficient once the items are received. I have attached correspondence from the business recently received.
  
  Regards,
  
  *****************************
  

  Customer Answer

  Date: 06/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  

  ---------- Forwarded message ---------
  From: **** ********** <**************@*****.com>
  Date: Wed, May 31, 2023 at 4:26 PM
  Subject: Re: Complaint ********
  To: Dispute Resolution Team <[email protected]>
  

  
  

  Good day,

  
  

  The business indicated they would be providing the items ordered in January during an in-person meeting scheduled for May 13th 2023. The business then rescheduled the meeting indicating the products were not available.

  
  

  Upon rescheduling the meeting for the follow Friday, May 19th 2023. The merchant became non responsive.

  
  

  I have attached correspondence. I indicated to the merchant her voice message correspondence was not easily accessible.

  
  

  The merchant views my message and is non responsive.

  
  

  
  Regards,
  
  
  
  **** **********
  

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This girl and business is a scammer. She's changed her company name to EverythingJudy but she has not changed the way she does business. This woman pushes out sales and not products. You can reach out to her but she's not going to respond until you dispute your charge and then all of a sudden she has time to respond to customers and worry about orders. I waited a total of 15 days before disputing my order. I reached out to her. She only addresses what she wants to address.

  Business Response

  Date: 09/27/2022

  ---------- Forwarded message ---------
  From: Everything Judy <everythingjudysales@*****.com>
  Date: Tue, Sep 27, 2022 at 7:42 AM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
  To: Better Business Bureau  <[email protected]>
  

  
  

  Hello

  This buyer did not read the policies on the site , she selected a 2 week ship out time frame. She disputed this payment and we did not ship the package due too the dispute. 

  
  

  The buyer received a refund and no payment. 

  
  

  Thanks