Business ProfileforMoving Services

I had hired this company to move from CA to WA. I am incredible dissatisfied with how this move is going. 1. They LIED about being a broker. They had told us they, themselves were going to move the items. Not a third party company. This was a lie. A 3rd party company picked up my items. 2. They are beyond terrible with communication. No one can seem to give us a straight answer about anything. We planned this out months in advance as I need the items by Aug 23rd. They told us that they could not give us a specific date for pickup but it'll either be the 19th or 20th. We called nearly daily and they couldn't give us a date until the day before. On the 17th they call to ask if they could pick up the items on the 18th but that's not what was agree upon. 3. My items are to arrive late. On the 18th they call to say they are picking up my items on the 19th, but that my items will not arrive to WA until August 26th or 27th. That is 3-4 days after we agreed. After serveral calls, no one can give us a straight answer to when the items are going to arrive and to call back the next day. 3rd party picks up my items on August 19th. No call before hand. They just showed up. They gave us a different quote for the move as they calculate based off sqft while True American had given us a quote based off number of items. This quote is higher than original, but Hermes waived the extra cost for us, but asked for a tip for their movers. I was asked to pay half when they pick up the items and half when it arrives. We had asked Hermes when my items were going to arrive. The mover called dispatch and confirmed that my items would arrive on August 23rd. True American can't confirm and told us to call the next day. Tomorrow is the 23rd. We give True American a call and they tell us the items are not going to arrive until the 26th or 27th and that the 23rd was just an estimation. My items are still in a warehouse in California. Told to call back tomorrow.