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Business Profile

Heating and Air Conditioning

Bethany Air Corp. Heating & Air Conditioning
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 10/28/2024, a representative from Bethany Air came to residence to perform a preventative maintenance with cleaning on two A/C units. The cleaning of the units was necessary because of a recent mold remediation, and mold seen in the units. $99 was paid in advance for this service. The representative arrived, and performed only an inspection of the units, and informed my son that the units needed to be cleaned. My son called to inform me of this, and I immediately called Bethany Air to let them know the promised service was not performed. It was at this time that they informed me the preventative maintenance does not include a cleaning, and the person who I spoke with initially to schedule the appointment was new, and did not know what she was talking about. I explained to them that her error was not my fault, and that the promised service needed to be performed regardless of their inappropriate training of employees. They agreed, and said they would send someone else to our residence, and clean the mold from the units for an additional $99. During the reps visit, the only thing performed was spraying the coils, which is not how the units, per manufacturer instructions, are cleaned. They are demanding payment of the $99, which I am refusing to pay, because promised services were not performed. They have threatened to send this to collections. They are also claiming no one was home during the visits, which is a lie. My son was home and observed the reps both times.

    Business Response

    Date: 12/09/2024

    We credited the account to zero balance even though the work was completed as requested.

Bethany Air Corp. Heating & Air Conditioning is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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