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Business Profile

Tutoring

Sylvan Learning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

This profile includes complaints for Sylvan Learning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sylvan Learning, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $7800 for my grandson, ****** ********, to attend tutoring. I had only taken him a few weeks and showed up to **********, ** location on a Saturday to find a padlock on the door for non payment. An instructor told us class was canceled. I have unsuccessfully tried to resolve with the Pflugerville location. I have tried to contact ***** *********, the owner, multiple times with no response. There was extremely high turnover and no one is still there that I worked with. I am owed almost $2000 for classes that I paid for and they closed location, and I want that money back. We didnt get the service, at no fault of our own.

    • Initial Complaint

      Date:01/21/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was struggling in school so I signed him up at Sylvan Learning Center. Went in for an assessment and they told me how many sessions my son would need and how much to finance through the company they use. I did exactly that. Once I saw this is was a waste of time and money, I took him less and less. I voiced my concerns, they said they would address them but nothing changed. Then the pandemic hit and we stopped going altogether. Earlier this year I called to see how many remaining sessions we had and to see about getting a refund. I have about $2500 in sessions left and they informed me they would NOT under any circumstance refund me. I could either use the sessions, sell them to someone, or lose out on my money. As a single mother, this stings. I have clearly been *******. I am still trying to get my money back and will exhaust all options including contacting the Attorney General and suing. I just want a refund for the service I paid for that I'm no longer receiving. This cannot be legal.

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ****** XX XXXX we hired Sylvan for *** prep classes for my daughter for ***** for ** ******* + ****** They scheduled her classes to be completed on oct 22 (date that she told us her test would take place) i don't know she got this date, unfortunately for us that was three weeks after the sat test date. We came to find out On September 19th when our daughter told us that Sylvan gave us the wrong date and and the test was actually on oct 1st. She only had 14 hours then so When brought up to them the right dates and that they had scheduled classes wrong but we were told that they had a no refund policy so my daughter had to follow a crazy schedule to make up those hours we already had paid. I went to their office to complain but i was told the person in charge was not available and never contact me to follow up

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son has been enrolled in Sylvan for the last 6 months. As suggested by Slyvan to prepare and ensure his success into 8th grade. As other complaints have stated Slyvan had promised constant communication between their facility and my sons school to coordinate homework load and course material to ensure he was being tutored on similar relevant materials. No communication has been provided and while my son was attending over the last 6 months his grades continued to fall. Upon investigating my wife and I learned that Sylvan was not in fact contacting my sons school at all nor tutoring him on any relevant assignments information. The only communication we ever received from Slyvan was demanded from them by me personally. This is a service that I had to finance thru Slyvan for a total cost of $5300 and Sylvan has not upheld their end of the agreement by any means. I am now forced to continue paying for "sessions" with Slyvan that are not bringing any type of educational advancement. Slyvan is running a very poor business model and taking advantage of worried parents that are trying to help their children. This practice should not be allowed to continue and my family is not interested in any further work or communication with Slyvan. All we are looking to receive is a refund to cover the remaining payments for the sessions from Slyvan. My son will not continue to be sent to their so-called tutoring sessions where nothing is actually helped, taught or communicated correctly. Please help my family correct this wrong doing and make Sylvan responsible for their predatory business model.

    Sylvan Learning, Inc. is NOT a BBB Accredited Business.

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