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Find a Location

Sylvan Learning, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sylvan Learning, Inc.

      4 North Park Dr STE 500 Cockeysville, MD 21030-1810

    • Sylvan Learning, Inc.

      1001 Fleet St Baltimore, MD 21202-4346

    Business ProfileforSylvan Learning, Inc.

    Tutoring
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers educational services and scholarship funds.

    Business Details

    This is a multi-location business.

    Find a Location

    Sylvan Learning, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sylvan Learning, Inc.

        4 North Park Dr STE 500 Cockeysville, MD 21030-1810

      • Sylvan Learning, Inc.

        1001 Fleet St Baltimore, MD 21202-4346

      Headquarters
      4 North Park Dr STE 500, Cockeysville, MD 21030-1810
      BBB File Opened:
      9/24/2003
      Years in Business:
      45
      Business Started:
      1/1/1979
      Business Incorporated:
      9/24/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sylvan Learning Centers Corporate Headquarters
      • Educate Inc
      • Sylvan Learning Centers
      • Educate, Inc.
      Business Management
      • Mrs. Esther Baltic, Attorney
      • John McAuliffe, CEO
      • Monica Nicolau, Chief Technology Officer
      Contact Information

      Customer Contact

      • Ms. Kelly Hodge-Williams, Executive Director
      • Ms. Wendy Odell Magus, Director of Public Relations
      • Mrs. Esther Baltic, Attorney
      • John McAuliffe, CEO
      • Monica Nicolau, Chief Technology Officer
      Additional Contact Information

      Fax Numbers

      • (410) 843-8057
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Is your child struggling in school? BBB has tips on hiring a tutor

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/07/2022

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      On ****** XX XXXX we hired Sylvan for *** prep classes for my daughter for ***** for ** ******* + ****** They scheduled her classes to be completed on oct 22 (date that she told us her test would take place) i don't know she got this date, unfortunately for us that was three weeks after the sat test date. We came to find out On September 19th when our daughter told us that Sylvan gave us the wrong date and and the test was actually on oct 1st. She only had 14 hours then so When brought up to them the right dates and that they had scheduled classes wrong but we were told that they had a no refund policy so my daughter had to follow a crazy schedule to make up those hours we already had paid. I went to their office to complain but i was told the person in charge was not available and never contact me to follow up

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary H

      1 star

      02/15/2024

      Waste time and money. The Center did not provide adequate services, the tutor did not know basic geometry and he was teaching SAT too. I have checked my son's assignment that the tutor helped him and all the answers were wrong.

      Local BBB

      BBB of Greater Maryland

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