Complaints

This profile includes complaints for Geico's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Geico has 97 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Geico

  5260 Western Ave Chevy Chase, MD 20815-3701

• 

  Geico Insurance

  770 New State Hwy Raynham, MA 02767

• 

  Geico Insurance

  53 Commerce Way # 7 Plymouth, MA 02360

• 

  Geico General Insurance Company

  30139 Nys Route 3 Black River, NY 13612

• 

  GEICO Insurance

  455 Winding Brook Dr Ste 201 Glastonbury, CT 06033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GEICO will not allow me to pay my bill, even though two methods of payment are available. They will not assist and told me I will have to cancel the policy, even though I have payment available.

  Business Response

  Date: 08/06/2025

  
  
  August 6, 2025
  BETTER BUSINESS BUREAU
  *****************************
  ********************-3404
  
  Attention:        Dispute Resolution Team
  
  Complaint ID:  ********
  
  We received the request for assistance that you submitted to us under the above file ID.
  
  In response to their concerns, we would like to advise that on July 1, 2025, we attempted to debit the automatic monthly payment of $119.13, as scheduled, but the request was declined for insufficient funds. We resubmitted our request for payment on July 5, 2025 but this request was also declined for insufficient funds. An email was sent advising the insured of the unsuccessful payment along with a link to assist the insured in making a replacement payment.
  
  On July 7, 2025, a *********** Receipt Secured Notice of Cancellation was issued that notified the insured that a payment was needed by July 18, 2025 to avoid the cancellation of the policy. In addition,an email was sent advising the insured of the notice that had been sent along with a link to make a payment. A reminder email was sent on July 17, 2025 that urged the insured to make a payment to avoid the cancellation the following day.
  
  On July 17, 2025, the insured made multiple attempts to pay the amount due but each attempt was declined. Due to the repeated unsuccessful attempts, a notice was presented that advised the insured that they needed to use an alternate payment method to make the payment.Through contact with our **************************** the insured was advised that they could make a payment through ************* to ensure that the policy remained active. The insured declined this option. This information was reiterated during their subsequent conversation with a supervisor.
  
  When a valid payment was not received as required, the policy cancelled as notified effective July 18, 2025. A balance of $66.76 is owed for coverage provided to the cancellation date. Notices were sent by email confirming the cancellation of the policy and the balance owed.
  
  We hope this information provides clarification to the insured. For assistance in restarting the policy, the insured contact our ****************** at **************.
  
  Sincerely,
  
  GEICO Consumer Executive Office
  GEICO General Insurance Company

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GEICO attempted to modify my auto policy by adding an individualsomeone I have no relationship withbased on unverifiable data from a consumer reporting agency. The notice stated the person would be added automatically unless I took action, yet there was no option in the online portal to dispute or remove the individualonly to accept the addition. The only way to stop it was to call.This represents a clear breach of trust. I was forced to defend a contract I already paid for. When I called, the representative gave a dismissive explanation and hung up when I expressed frustration. A second call to cancel my policy resulted in another representative disconnecting the call.I understand its not illegal to be frustrated or assertive when a company mishandles a policy. What is problematicand potentially unlawfulis a company attempting to modify a legally binding contract without consent. Adding a driver changes the risk, liability, and premium, and doing so without my approval violates fundamental contract principles.This situation caused unnecessary stress and wasted my time. Ive since moved to a new insurer.Resolution Sought:A full refund of my 6-month prepaid premiumnot prorateddue to breach of trust, attempted unauthorized modification, and poor handling of my concerns.Written confirmation that GEICO will:Cease policy changes based solely on unverifiable data without clear customer consent,Offer an online method for customers to resolve similar disputes without requiring a phone call.

  Business Response

  Date: 08/01/2025

  Please see our attached response.

  Customer Answer

  Date: 08/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23621533
  
  I am rejecting this response because:
  

  GEICOs has failed to address the core issue: they attempted to materially alter my policy by adding an individualKaylee E Goodwho does not live at my address and is not a member of my household or family. This change was based solely on unverifiable third-party data, and no proof was ever provided to justify the assumption.

  For the past 12 months, I have paid my premiums six months in advance, demonstrating responsible and proactive policy management. In return, I was forced to defend my contract from an unauthorized modification. GEICOs platform offered no way to dispute or reject this action onlineonly to accept it. The only resolution path was to call. When I did, the representatives offered vague, irrelevant justifications and made it so difficult to resolve that I had no viable option but to cancel the policy. This entire process reflects a breach of trust and potentially a breach of contract.

  I am requesting:

  1. A full refund of my prepaid 6-month premiumnot a prorated amount.
  2. Written confirmation that GEICO will not alter policies based on unverifiable third-party data without explicit, documented consent from the policyholder.
  3. Acknowledgment that customers deserve online self-service tools to fully resolve these types of disputeswithout relying solely on phone calls.
  

  If this matter is not resolved appropriately, I will be proceeding with a formal complaint to the **************** of Insurance, where regulatory oversight applies.

  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with Geico effective the first of May, shortly after noticed I had been charged$111.00 additional because a form had not been properly submitted. I have been calling at least once a week and sending forms and they still refuse to correct this issue. I have done everything in my power to resolve this issue and they are refusing to correct their error!

  Business Response

  Date: 07/30/2025

  Please find our complaint response attached, ********

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd, 2025 I was issued a ***** by GEICO stating my policy would be terminated on August 23rd due to 6 claims. One of these claims stated is listed twice which is inaccurate. Another one of these claims was not filed through GEICO nor did GEICO pay out for this claim.

  Business Response

  Date: 08/01/2025

  August 1, 2025
  
  BBB of **************************
  and ********************
  **************************************
  *********************************************
  
  Attention: Dispute Resolution Team
  
  Re:  Complaint ID: ********
  
  Dear **********
  
  This will acknowledge receipt of your July 18, 2025 inquiry regarding the above referenced complaint number.
  
  *************************** reviewed the policy prior to its anniversary renewal and determined that it no longer meets our companys standards for a continued placement in our GEICO Indemnity Company. This decision was due to the insureds accident and claim history within the past five (5) years.
  
  We reviewed the Notice of Non-Renewal, which was mailed to the insured on July 3, 2025, indicating a termination date of August 23, 2025. Our review of the notice confirms that we inadvertently listed the December 12, 2024 glass claim twice; however, even with the removal of the duplicate claim, the policy still no longer qualifies for a placement with our company.
  
  Please be advised that a policyholders driving record is a key factor in assessing their risk level, regardless of the accident negligence or accident pay out. Therefore, GEICO maintains its decision to non-renew the policy effective August 23, 2025.
  
  If you require further assistance with this matter, please contact ***** *. at ************.
  
  Sincerely,
  
  
  GEICO *************************

  Customer Answer

  Date: 08/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23617128
  
  I am rejecting GEICOs response to my BBB complaint because the explanation provided for the non-renewal of my policy is based on inaccurate and misrepresented claim information.
  
  
  Specifically, the rear-end collision dated 10/30/2021 was not a claim I personally filed with GEICO. It was initiated by the at-fault driver who struck my vehicle. I pursued damages through their insurance and legal representationnot through GEICO. Additionally, GEICO has acknowledged that some of the claims listed on my record were duplicates or incorrect, yet my policy is still being canceled based on this flawed data.
  
  
  If these claims were truly the basis for non-renewal, then my policy should not have been renewed in February 2025. It is both unfair and misleading to retroactively penalize me for claims that were either not mine or inaccurately recorded.
  
  
  To date, GEICO has not issued any updated communication correcting or removing the duplicate or inaccurate claims. I am requesting a full review of my policy and claims history. If this issue is not resolved appropriately, I am prepared to seek legal counsel to ensure this matter is handled fairly.
  
  
  
  Regards,
  
  **** *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/14/2025

  August 14, 2025
  
  BBB of *******************************;
  and *************************;
  ******************************;
  *********************************************
  
  Attention: Dispute Resolution Team
  
  Re:  Complaint ID: ********
  
  Dear **************************** will acknowledge receipt of your August 4, 2025 follow-up inquiry regarding the above referenced complaint number.
  
  GEICO underwrites for all losses known to us, regardless of fault, severity, or pay out. The October 30, 2021 accident is part of the insureds driving history within the past five (5) years; therefore, this non-negligent accident was used in the underwriting of the policy.
  
  We acknowledged the December 12, 2024 glass claim was inadvertently listed twice on the non-renewal notice. We reviewed the policy file and confirmed the duplicate claim was listed as closed with no pay out. However, as stated in our previous complaint, based on the insureds overall driving record (1 non-negligent accident, 1 at-fault accident, 3 glass claims) within the past five (5) years, we maintain our position that the policy no longer qualifies for a placement with our company.
  
  Please be advised that in accordance with our companys contract, nonrenewal action may only be taken on the anniversary date of the original effective date. 
  
  If you require further assistance with this matter, please contact ***** *. at ************.
  
  Sincerely,
  
  
  GEICO Consumer Executive Office
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CALL GEICO INS. MARCH ****** TO GET-FOUR ( 4 ) AUTO POLICY FOR NY- COVERAGE. & START DATE 3/10/2025. I PAID BY CREDIT CARD FULL PAYMENT. BUT THEY ISUUE NJ POLICY...TOTALY WRONG STATE (**********) & UPLOADED TO NY DMV....NOW SINCE MAY -JUNE-JULY KEEP FIGHTING FOR TO RE CHAGE TO NY STATE ..BUT FROM MARCH 10 TO *********** JERSEY AUTO POLICY WRITTEN..... NOW IN THE PAST 37 DAYS OF NY LAPSE OF INSURANCE COVERAGE .SO NY DMV $ 310. PENALTY EACH CAR. OR SUSPEND AUTO & LICENSE..

  Business Response

  Date: 07/29/2025

  July 29, 2025

  
  BBB of **************************
  and ********************
  *************************
  ********************-3404
  
  Attention: Dispute Resolution Team
  
  Re: Complaint ID: ********
  
  Dear ***************** style="padding: 0px; margin: 0px;">
  
  
  Dear **************** style="padding: 0px; margin: 0px;">
  This will acknowledge receipt of your July 8, 2025, inquiry regarding the complaint filed by our customer.
  
  
  On March 5, 2025, the complainant contacted GEICO via telephone to complete the purchase of an automobile policy. Upon receipt of this complaint, we listened to the March 05, 2025, telephone call between the complainant and our ***************** The sales agent retrieved the personal auto quote that the complainant had already initiated online. The sales agent confirmed the information on the application including the address and state of the complainants residency.  We confirm that during the call the complainant advised the sales agent that all parties in the home were licensed in *********  The complainant went further to advise that he had residences in ******** and in ***********  The sales agent asked the complainant where they resided as it would make a difference in the policy and premium between a New Jersey policy and a New York policy.  The complainant confirmed with the agent that the New Jersey address was the proper address to use.
  
  
  On April 15, 2025, the complainant contacted our service department advising that he needed the automobile policy to be issued for ********. When that agent was reviewing coverages and cost of the New York policy, the complainant stated that it was too much money.  Ultimately, the complainant agreed to the New York policy. Our agent cancelled the New Jersey policy and transferred the unearned premium to the New York policy and issued the policy.  Our agent explained to the complainant that we were unable to provide proof of coverage to the State of New York back to March 5, 2025, as the policy written at that time was a New Jersey policy. We notified the ************************************* of coverage effective April 15, 2025, the start of the New York policy.
  
  
  While we understand that the complainant has received a fine from the State of ******** for a lapse in coverage, we are only able to secure coverage as the customer indicates.  Our review of this policy and telephone interactions with the complainant supports that the residency information on the March 5, 2025 application was confirmed by the complainant as **********. The complainant provided the New Jersey address on all quotes completed online and provided that ********** was the correct address to bind coverage as of March 5, 2025.  It is our position that there was no GEICO error in the issuance of the March 5, 2025 policy. We suggest that the complainant contact the State of ******** for additional options for resolving his fines.
  
  We trust this information is sufficient to close your file.  If you require further assistance with this matter, please contact our analyst ******** *. at ************* or via email at ********************************************************.
  
  Sincerely,
  
  GEICO Consumer Executive Office

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize these transactions; I demand you delete this from my account

  Business Response

  Date: 08/04/2025

  Please find our response attached, ****-**** ********

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a binder from geico insurance to add a new vehicle to my policy on June 20th. I informed geico I would not be receiving the vehicle in my possession until June 24th. My billing cycle renews on the 21st of each month. Geico is charging me an extra $148.96 for my next bill pay period to account for the 1 day where I simply requested a binder to purchase a new vehicle.

  Business Response

  Date: 08/01/2025

  August 01, 2025
  
  DISPUTE RESOLUTION TEAM
  BETTER BUSINESS BUREAU
  ***********************************************************************************************
  
  File Number: 23615383
  
  To whom it may concern,
  
  We are in receipt of your letter dated July 21, 2025 regarding a complaint filed by our policyholder.  We appreciate the opportunity to address our insureds concerns regarding his automobile policy.  We have not included any personal or identifying information as the Better Business Bureau has requested. 
  
  Our insured, via *********************************************************** application, added his 2025 ***** CX-90 automobile for a six-month premium of $988.20.  Since the vehicle was added midterm his coverage was effective June 20, 2025 to September *******.  GEICO sent updated paperwork and billing to our insured.  Due to our insured adding his 2025 ***** CX-90 midterm and not for the full six-months, the pro-rated premium for adding the automobile was $437.04, which was added to the remaining balance of the policy.
  
  Our insured had three payments left for his policy term: June 21, 2025, July *******, and August 21, 2025. Our insureds June payment of $227.68 was due June 21, 2025, and GEICO was unable to add any pro-rated premium of the 2025 ***** CX-90 to his June payment.  GEICO would not ask our insured to pay more in such a short amount of time. When this occurs on a policy, the prorated amount for their current month is added to the following month to give them more time to make the payment.
  
  The pro-rated amount of $293.02 for the addition of the 2025 ***** CX-90 automobile from June 20, 2025 to July 21, 2025 was added to our insureds July payment.  And the remaining pro-rated amount of $144.02 was added to our insureds August payment. Please see below.
  
           July 21, 2025 Payment--Pro-rated payment $293.68+July payment $227.68= New payment
             $520.70
           August 21, 2025--Pro-rated Payment $144.02+August payment $227.72= New payment
             $371.74
  
  Upon receipt of this complaint, we reviewed the policy and all transactions which took place.  We determined there was no mishandling of our insureds policy or billing.  Our insured was advised of his requested change to his policy by updated paperwork and billing.   
  
  We appreciate the opportunity to address our insureds concerns and consider this matter resolved.  Should the Better Business Bureau require any additional information, please do not hesitate to contact us via the BBB *************************** System.
  
  
  Sincerely,
  
  GEICO Executive Consumer Office
  

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already had my Auto insurance with Geico. I called them in April 2025, to request a quote to add my grandson, ****** ******. The agent did not give me a quote. The next thing I know when I started to pay my montly bill, is that $1,999.00 had been taken out of my checking account, titled the ************************* of *******. This money was withdrawn from my account without my permission. I was only requesting a quote. I have reached out to Geico several times by email.

  Business Response

  Date: 07/29/2025

  July 23, 2025
  Dispute Resolution Team
  Better Business Bureau of Metro
  ************* & ********************
  RE: Complaint ID: ********
  Dear Dispute Resolution Team,
  Thank you for your recent inquiry dated July 18, 2025. I welcome the opportunity to discuss the
  complainants concerns. We have not included any personal identifying information in our
  response as the Better Business Bureau has requested.
  According to our records, on December 4, 2024, the complainant contacted us, and advised that
  she needed to add her grandson to this policy. Per the complainant's request and because it was
  indicated that the complainant's grandson was a frequent operator of one of the vehicles insured
  under this policy and resides in the household with the complainant, he was added to the policy
  as of December 5, 2024. As a result of the updated risk/changes to the policy, the six-month
  premium was increased from $2,381.80 to $2,984.80, and we advised the complainant of the
  following updated payment schedule:
  Dec-10-24 $600.02
  Jan-10-25 $1,017.46
  Following the binding of this endorsement, the complainant then requested that we remove her
  grandson from this policy due to the increased premium. We advised the complainant that to
  remove her grandson from this policy, we would require proof of other insurance or proof of
  other residency. We did not receive correspondence from the complainant, and so the payments
  referenced above remained and were processed as scheduled.
  It was not until February 10, 2025, that the complainant contacted us regarding her grandson and
  the January 10, 2025 payment previously received. We sent the complainant a Named Driver
  Sensitivity: Confidential
  Exclusion (NDE) form, for her to sign in the event she agreed to exclude him from coverage
  under this policy. Our records indicate that we did not receive the signed NDE to exclude the
  complainant's grandson from this policy. On March 28, 2025, the complainant followed up with
  us and requested to cancel this policy effective that date.
  It is GEICO's position that the handling of the complainant's policy was valid and in accordance
  with our procedures. We consider this matter to be resolved and trust this information provides
  clarity and allows you to close this file. If additional assistance is needed, please contact us at
  ************************************************************** or ************, Monday through Friday, during the office hours
  of 8:00 a.m. to 4:30 p.m. EST.
  Sincerely,
  GEICO *************************

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched car insurance providers and when I canceled my GEICO insurance I was recommended by the GEICO mobile app to cancel the policy after making sure I already have another policy in place so there is no lapse of coverage. I paid for progressive to have a policy start on June 30th which is the day my GEICO coverage was supposed to end and renew. As I was enrolled in autopay, I ended up getting charged for the renewed policy. I went to customer service to cancel this renewed policy and they canceled it and told me they were going to refund most of the payment since I only had this renewed policy for a couple of hours. The payment for the renewed policy was $294 and I was told I was going to receive a refund of $280. After waiting for my refund I finally got it but they only refunded me $14. I also called 2 times to settle the dispute with them directly, however; both times I was left on hold for about an hour each and no one picked up.

  Customer Answer

  Date: 07/21/2025

  The company finally contacted me and resolved the issue.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel insurance on a vehicle that was sold on 6/20/25 I have gone online 2 times to cancel. I have spoken to 4 different people who have not gotten anything done. I also have 2 other vehicles Im trying to remove because they have insurance through Assurant insurance, a classic car insurance company that is affiliated with GEICO. I paid for these 3 vehicles on June 27 with an automatic payment. Im trying to get $629.17 back from prepayment on 3 vehicles Ive been trying to remove. Every time I get through to someone, I am told there is an IT ISSUE. Last phone call was today at 3:38 pm, and **** told me he would call me back when he gets this resolved. Not getting a call back yet.

  Customer Answer

  Date: 07/21/2025

  The issue has been resolved.  7/21/2025

  thank you!