Complaints

This profile includes complaints for Geico's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Geico

  5260 Western Ave Chevy Chase, MD 20815-3701

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  Geico Insurance

  770 New State Hwy Raynham, MA 02767

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  Geico Insurance

  53 Commerce Way # 7 Plymouth, MA 02360

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  Geico General Insurance Company

  30139 Nys Route 3 Black River, NY 13612

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  GEICO Insurance

  455 Winding Brook Dr Ste 201 Glastonbury, CT 06033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th I talked to three agents which ***, **** and ****** and they are absolutely unprofessional. Even ****** who is very unprofessional and saying I didnt pay any of my payments. I wouldve gotten a email for December cancellation. They are saying I never paid my payments and I did. I paid for October on 10/07/22 and I paid early for November which is 10/21/2022. For December I paid on November 24,2022. I paid ******* on the 13. ****** said I didnt pay for ******* then said December its like what are you saying now? This is so unprofessional and very sad how she is trying to take advantage of the customer like this. Then she said are you trying to say you didnt pay for November like what? Why are you trying to take advantage of customer like this. I have all the screenshots what she was saying to me. This is very unlike GEICO. Also ask them why did my policy went up and couldnt even answer that.. I asked them why I need an itemized bill of why my policy went up $271 so I can fully understand what I am being charged for. Like whats so hard answering my question and I have attached ****** chats to this and pay history to this. I know myself I paid for December. Its very sad how a employee of geico who is general manager is trying to take advantage of me.

  Business Response

  Date: 02/24/2023

  ******** *** ****
  
  ******* ********** ****
  *** ** ************ *************                                                 
  **** ************ **** *****
  *************  **********
  
  
  *** **** *******     ********
  
  
  Dear Sir or Madam:
  
  We have received your letter requesting assistance on behalf of our insured. I welcome the opportunity to respond to her concerns.
  
  When our insured started her policy, she elected to enroll in our True Monthly Payment Program (TMPP), which allowed us to automatically deduct her monthly payments from her **** Card on the 2nd of each month. If a customer does not maintain their enrollment in automatic deductions, it is our standard process to also adjust their payment plan to our standard monthly payment plan. This plan requires policyholders to be paid a minimum of 30 days in advance at all times. This requirement ensures that sufficient equity is available to avoid cancellation if a payment is received after the scheduled due date. Policy records indicate on January 9, 2023, our insured accessed her policy online and disconnected her automatic payments. At that time, we also changed her payment plan to the standard monthly payment plan.
  
  For the term expiring March 2, 2023, please see the chart below that confirms our insureds payment history:
  
  Invoice date Date  Payment Postponed  Payment Date

  
  **********             **********             **********
  
  
  **********             **********             **********
  
  
        *                             *                       **********
  
  
  **********                   *                       **********
  
  
  **********             **********             **********
  
  
  **********                   *                       ********** *********
                                                              ********** *********
  
  On January 19, 2023, we sent an installment bill advising a payment of $462.35 was due on February 2, 2023. This amount represented her normal monthly payment, as well as the additional month of equity. As of February 3, 2023, we had not received any payment. Therefore, we mailed a notice of cancellation for nonpayment of premium which advised that a payment of $462.35 was needed by February 14, 2023, to avoid a lapse of insurance. On February 10, 2023, our insured remitted a partial payment for $300.00. Following this payment, we sent notice on February 11, 2023, advising that the partial payment remitted was not sufficient to rescind the pending cancellation notice effective February 14,2023. The notice outlined that the past due amount of $152.92 was still required to prevent a lapse of insurance. Our records show that we spoke to our insured regarding her payments on February 13, 2023, when she contacted our *************************** via chat regarding her policy billing. During this conversation with our agent, our insured used our online services to remit a payment for $152.92. Our agent then assisted our insured with enrolling back into automatic deductions for her future payments and updated her payment plan back to our True Monthly Payment Plan. An updated billing schedule was sent on February 15, 2022.
  
  Regarding the pricing of our insureds coverage, on January 17, 2023, we sent our insured a renewal premium offer of $1,600.52 effective March 2, 2023 to September 20,2023. This was an increase of $456.11 as compared to their prior six-month premium of $1,144.11. The increase was the direct result of a rate revision implemented for customers in Nevada within the same company placement.Insurance companies frequently re-evaluate their rates to keep up with the rising costs of repairing and replacing vehicles, treatment for injuries, and providing a legal defense for our policyholders after an accident. Despite GEICOs best efforts to keep these costs down, the continued rising costs of claims experienced by our customers has necessitated the above referenced rate revisions. Our rates are based on actuarially supported loss experience and reviewed to ensure they are adequate, not excessive, and not unfairly discriminatory. The premiums paid to GEICO is part of a pooling of resources from all of our policyholders, and that pooled money is used to pay for claims.That is why, even when driving records do not change, customers may experience an increase in rates.
  
  Upon receipt of this complaint, we reviewed the policy, transactions that took place, and have reviewed the previous chat conversations held with our insured.Our review has found that we initially notified our insured of the reasons for her renewal premium increase on February 4, 2023, and discussed her increased premiums briefly on February 13, 2023 as well. However, we have also confirmed she was provided incorrect billing information during a discussion on February 4, 2023 as well. We regret that our insureds experience did not meet our goal of excellent customer service and have provided feedback to the agent who provided the incorrect billing information. On February 21, 2023, we attempted to contact our insured to discuss her policy and the concerns listed in her complaint but were only able to leave a voicemail. Based on the above information, we now believe that with removal of the cancellation notice and the update to her payment plan, her concerns have been resolved.
  
  
  Sincerely,
  
  
  ********************************
  
   p.p.*************************. ******** ***********************
  GEICO Secure Insurance Company
  NAIC:*****

  Customer Answer

  Date: 02/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: they didnt discuss how their ******* however you spell her or his name. One of the employees was taking advantage of me so I am not sure why he or she said that part. Very ridiculous. Also, the voicemail was only going over my policy thats it like I have the voicemail so I am not sure why they said they talked about how the customer service was.

  
  
  Regards,
  
  *****************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a geico customer for several years now, my bill was always fluctuating and I did not pay much attention, however when I called to inquire about it the representative claimed that it was because both account holders made payments and it would stop if we made one lump some payment, I have also been told that it was cause I had gotten a more expensive car to insure. However I have tracked my bill for the past year and it is always higher than my 6 month premium. In example my 6th month premium for 8/24/22 to 2/24/23 is $3,034.85 but my bill for the month of September 2022 was 986.48 and 636.48 each month after. That totals to 3560.48 which is 525.63 more than my 6 month premium, this has been going on for years, and my complaint falls on deaf ears. Please assist.

  Business Response

  Date: 02/27/2023

  February 23, 2023
  
  Dispute Resolution Team
  Better Business Bureau
  Consumer Affairs
  1411 K Street Northwest, 10th Floor
  Washington, DC  20005-3404
  
  Re:       Complaint ID: ********
  
  Dear  Sir/Madam,
  
  We received your correspondence regarding the above-noted complaint number.  Thank you for the opportunity to address the consumers concerns regarding the premium increase and any billing or payment timings.
  
  The premium for the term effective August 24, 2022 was in the amount of $3,030.85.  The premium does not include a $5.00 monthly installment fee, plus the $4.00 Texas Theft Prevention Fee assessed to the policy during the policy term.  Our records do not show any additional premium changes during this term.
  
  The renewal offer effective February 24, 2023 was in the amount of $3,951.75.  There are many factors that affect insurance premiums including but not limited to the increasing cost of vehicle repairs. Insurance companies frequently re-evaluate their rates to keep up with the rising costs of repairing and replacing vehicles, treatment for injuries, and providing defense for our policyholders when a suit occurs. From time to time, we must make the difficult decision to adjust our rates to keep up with the increased costs associated with repairing and replacing policyholders’ vehicles as well as treating accident-related injuries.  Additionally, inflation and the continued rising costs of claim payouts has necessitated the statewide rate revision for all our customers in the state of Texas. 
  
  We have reviewed the policy billing and confirmed the premium and billing statements are accurate.  We spoke to our policyholder on February 23, 2023 and addressed the policyholder's concern regarding his premium and payments made towards his policy.  
  
  We trust this information is sufficient to allow you to close your file.  Please call Marie B********, Complaint Underwriter, at ###-###-####, if you have any further questions.
  
  Sincerely,
  
  Katie D*********
  Customer Service
  

• Initial Complaint

  Date:01/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After restarting my insurance policy, Geico failed to report my **** to the ***************. This caused my license to be suspended. ********************** for some reason was trying to submit the **** to the *************. This was even after I had sent them a picture of my ****** drivers license. The car was registered in ****** as well. I was charged $*** per month for insurance even though they acknowledged they were at fault for the suspension. After speaking with multiple supervisors, Geico refused to backdate my cancellation.

  Business Response

  Date: 02/15/2023

  ******** *** **** ******* ********** **** *** ** ************ ************* **** ************ **** ***** ************** **********
  
  
  ********** *************************
  ****** ******* **********
  *** **** ******* ********
  
  
  Dear Sir or Madam:
  
  We have received your letter requesting assistance on behalf of our insured. I welcome the opportunity to respond to his concerns.
  
  Our records indicate our insured was recently insured with us from August 15, 2022 until December 6, 2022. Following the start of his policy, our insured contacted us via chat and requested a Certificate of Financial Responsibility (****). We have confirmed that the initial request processed on August 14, 2022 was done correctly and requested for the ***************. However, on August 16, 2022, our insured submitted an additional request for a ****, and at this time it was requested for the *************. Following this second request, we sent an email and attempted to contact our insured regarding the need of an **** drivers license to file this ****. However, as of August 30, 2022, we had not heard back from our insured; therefore, we cancelled the **** request.Policy records show that we did not hear from him again until November 11,2022. On that day, our insured contacted us via chat to discuss the previous **** request, and the agent assisting him refiled the request and requested it be rushed to the **********. On November 14, 2022, we mailed our insureds **** to the **********.
  
  Upon receipt of this complaint, we have reviewed our insureds policy, the transactions which took place, and a recording of the call from November 23,2022. Based on our review, we recognize that there may have been confusion regarding our insureds request to cancel his policy on November 23, 2022. On February 14, 2023, we attempted to contact our insured, but were only able to leave a voicemail. Therefore, we have elected to update the cancellation date of his policy to reflect November 19, 2022, based on the information he shared in the call with us on November 23, 2022. This has adjusted his outstanding balance to $49.06, for coverage provided up until November 19,2022. Our insured can remit payment on the updated balance by calling our *************************** at ************** or logging in to his prior online GEICO account.
  
  
  I trust this information is helpful in resolving the insureds concerns. Please let us know if you have any additional questions to assist with you review.
  
  
  Sincerely,
  

  
  ********************************
  
  ****************************** ******** ************
  ***** ****** ********* *******
  **********
  
  **********

• Initial Complaint

  Date:01/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15th I was told my auto policy with geico would terminate and would have to pay a **$ reinstatement fee I paid this with a prepaid debit on the 16th of jan with a prepaid debit card and was then told an additional **$ would be pulled from the card on Feb 01 to cover the following month. I told them I would like to set all future payment to the 1st of each month and on Jan 19th ****** was pulled from a seperate account that I didn't approve of. I called geico to settle the double payment and was given no conclusion, ******* laughed when acting like he was trying to help, explaining to me that his manager had better things to handle. Ultimately I was given no conclusion to my billing issue

  Business Response

  Date: 02/15/2023

  ******** *** ****
  
  ******* ********** ****
  *** ** ************ *************
  **** ************ **** *****
  ************** **********
  
  
  
  *** **** ******* ********
  
  
  
  Dear Sir or Madam:
  
  We have received your letter requesting assistance on behalf of our insured. I welcome the opportunity to respond to her concerns.
  
  On January 17, 2023, our records indicate that our insured contacted our *************************** to restart her policy with a lapse of insurance. It was requested that the policy be made effective January 18, 2023, and a payment in the amount of $****** was remitted from her checking account. Regrettably, on February 2, 2023, our insureds January 17, 2023 payment was returned to us as an unauthorized charge. That same day, an email was sent to our insured advising of the returned payment and that a replacement was needed. Additionally, we mailed a notice of cancellation for nonpayment of premium, which advised that a payment of $****** was needed by February 14,2023 to avoid a lapse of insurance. Our cancellation notices are sent *********** Receipt Secured (PORS), which means that the postmaster guarantees it was delivered to the specified address. However, our records indicate that our insured successfully made a replacement payment on February 5, 2023.
  
  While we understand our insureds concern with her policy billing, it is our position that the request for a replacement payment is valid, and her concerns have been resolved. I trust this information is helpful in resolving **************** concerns. Please let us know if you have any additional questions to assist with you review.
  
  
  Sincerely,
  
  ******** ***********************
  ****************************** ******** ***********************
  ***** ********* ********* *******
  **********

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote from Geico Renter's Insurance on Jan 17, 2023. Upon reviewing the policy (*****************), I decided not to insure and called Geico on the same day to cancel the policy. The Geico agent confirmed the cancellation. In addition, I have never received or signed the policy document. However, Geico deducted $91.00 from my bank account on Jan 19, 2023. Please cancel and refund.

  Business Response

  Date: 01/30/2023

  BBB serving Metro Washington DC and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC, 20005-3404 
  
  January 30,2023
  RE:   Complaint ID  ********;  ******* **
  Dear Dispute Resolution Team,
  
  GEICO Insurance Agency, LLC (GIA)  is an agent for ******* ****** Insurance. As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier.  All cancellations and refunds are handled by the carrier.
  
  On January 17, 2023, ******* ** went online and purchased renter coverage placed through ******* ****** to be effective January 18, 2023.  At the time of sale ******************* provided a payment of $91 to bind coverage.
  
  Later in the Day of January 17, 2023, ******************* contacted GIA and requested to terminate the policy.  Coverage was terminated as requested.
  
  Per the terms and conditions of the policy, premium refunds process with in 14 business days of the cancellation request date.  Once the funds provided to bind the coverage have gone through the carrier accounting process the full refund will be provided withing this timeframe.
  
  Sincerely,
  
  Jeff B********
  GEICO Insurance Agency, LLC

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **
  

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had homeowners insurance with Geico/Arrowhead Homeowners Insurance for approximately 3 years. The underwriters for this company is ****** ******** Insurance Company. They just cancelled our policy. They have "determined there is a rat and mold problem". They have given us no documentation as to why they think this. Two years ago, we paid $9000 to have our home cleared of rats and mold. We have the invoice to prove it. Our home is fully protected now. They have not asked for any proof on our part - instead, just cancelled us. We called ****** and the agent didn't want to hear what we had to say, and was extremely rude. I have a letter from ****** saying our insurance will be cancelled. I also received an email from *******, the ******** agent from Geico, stating the same thing. This is absurd. There is absolutely no reason for them to cancel us.

  Business Response

  Date: 02/07/2023

  BBB serving Metro Washington DC and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC, 20005-3404

  February 7,2023
  RE:   Complaint ID  ********;  *************************
  Dear Dispute Resolution Team,
  
  GEICO Insurance Agency, LLC (GIA) is an agent for Arrowhead General Insurance who places business with ****** ******** Insurance company. As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier.  All cancellations are handled by the carrier.
  
  Per the terms and conditions of the policy contract, the carrier may choose to non-renew a policy for any reason by providing a minimum of 45-day notification.
  
  The January 9, 2023, notice of non-renewal provided to ************************* advising of the April 7, 2023, termination date provides 88 days of notification.
  
  The non-renewal will stand, and coverage will terminate Apreil 7, 2023 as advised.
  
  ************* should contact a local agent in attempt to replace coverage prior to this date.   
  
  Sincerely,
  
  *********************
  GEICO Insurance Agency, LLC

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called back on 9/21/2022 and got a quote over the phone for $622 for six month for coverage on my two vehicles. When the time came to give my information for payment was advised they could not take payment as I would have to complete a paper application (no reason given). I filled it out and sent it back only to be told it was not received. Resent it and was then told it was incomplete. I kept a copy so I know every line was filled in. I have sent a paper application in 4 times already and today received an email about report from fair credit reporting but nothing about denying or what status was. When I called GEICO I was told that it appears application still incomplete. These are just stall tactics to not honor quote that was given to me in September of 2022. I am a former government employee as well as a veteran and feel I am being put off with hopes I will just drop it all.

  Business Response

  Date: 02/02/2023

  February 2, 2023
  
  Dispute Resolution Team
  Better Business Bureau
  Consumer Affairs
  1411  Street Northwest, 10th Floor
  Washington, DC  20005-3404
  
  Re:      Complaint ID: ********
  
  Dear  Sir/*****,
  
  We received your correspondence regarding the above-noted complaint number.  Thank you for the opportunity to address the consumers concerns.
  
  GEICO's records show that we have received your policy application.  Unfortunately, there are fields that were left incomplete and/or not all pages were received, when the application was sent back to GEICO for review.     
  
  We reached out to our customer on February 2, 2023.  We left a voicemail stating the policy application must be fully completed and returned in its entirety for review.  Once we receive and review a completed application, we will send a letter with next steps to purchase a policy.
  
  We apologize for the inconvenience this matter has caused.  We trust this information is sufficient to allow you to close your file.  Please call *****************************, Complaint Underwriter, at ************, if you have any further questions.
  
  Sincerely,
  
  Katie D*********
  Customer Service Manager

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received paperwork from geico company about a policy renewal for homeowners insurance this week. Immediately called and said we aren't geico customers and did not request or apply for a policy thru them. They said they have no active policy's for us and they don't know what we are talking about. Then they billed our mortgage company (****** ****) 2220$ For a policy renewal that we never applied for or inquired about. They have all our information from when we were customers years ago and created policy using all our information with our our requesting so. Without our consent and without our knowledge.

  Business Response

  Date: 01/05/2023

  BBB serving Metro Washington DC and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC, 20005-3404

  January 5, 2023
  RE:   Complaint ID  ********; *****************************
  Dear Dispute Resolution Team,
  
  GEICO Insurance Agency, LLC (GIA) is an agent for multiple insurance carriers including ********. As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier.  All underwriting and rates are set by the carrier.
  
  A policy in the name of ******************************* was purchased online November 11, 2022, to be effective January 10, 202.  This sale was processed without the assistance of an agent of GIA.
  
  When the customer contacted GIA, the policy was located in the Homesite system and canceled per their request effective January 10, 2022.   
  
  Sincerely,
  
  Jeff B**********
  GEICO Insurance Agency, LLC

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My premium increased from $159 a month to $312 a month. No one at this company can give me a logical reason to a double increase in cost. I have never been in an accident. I have an impeccable driving record. There have been very few claims on my old vehicle a 2014 ***** and my new 2022 *****. My policy is from July to January and so on. There is nothing that I did as a driver to warrant this increase. I have been covered by geico for 21 years. The previous driver on my policy is no longer associated or affiliated with my policy and has not been for the last several months.

  Business Response

  Date: 12/28/2022

  December 27, 2022
  
  BBB of Metropolitan Washington DC
  and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC 20005-3404
  
  Attention: Dispute Resolution Team
  
  Re: ***********************
  Case ID: ********
  Policy#: **********
  

  Dear Sir/Madam:
  
  This will acknowledge receipt of your December 15, 2022 inquiry regarding the above referenced private passenger automobile insurance policy.
  
  Our insureds renewal for their policy term beginning January 16, 2022 was an increase over their prior policy renewal due to several factors.  Part of the increase was a result of a rate increase we implemented in Texas for policies renewing on and after November 1, 2022.  From time to time, we must make the difficult decision to adjust our rates in order to keep up with increased costs associated with repairing and replacing policyholder vehicles as well as treating accident-related injuries.  Additionally, our insured’s premium was impacted by the loss of the Sponsored Marketing discount and the New Car discount.  Finally, due to the recent accident and claims history, the policy’s overall risk placement was reassessed to ensure the appropriate premium was charged for the indicated risk.
  
  We trust this information is sufficient to allow you to close your file. Please call ***************************** Complaint Underwriter at ************ if you have any further questions.
  
  Sincerely,
  
  Katie D***********
  Customer Service Manager

  Business Response

  Date: 02/02/2023

  January 30, 2023 
  Dear Sir/Madam: 
  This will acknowledge receipt of your additional inquiry received January 22, 2023 regarding the  above referenced private passenger automobile insurance policy. 
  Our prior response dated December 27, 2022 provided the reasons for the premium  adjustment. Since no new information was provided, we respectfully maintain the prior decision  that the premium is valid. The increase was due to risk placement was adjusted based on the overall  reported claims history and the premium adjustments GEICO has taken in the state of Texas. 
  Our policyholder may contact the Customer Service Department at 1-800-841-3000 or online  at www.GEICO.com to remove the Mechanical Breakdown coverage which is currently a listed  coverage. We do not have any records of a request to delete the coverage. 
  We trust this information is sufficient to allow you to close your file. Please call Marie B********  Complaint Underwriter at ************ if you have any further questions. 
  

  Sincerely, 
  Katie D******* 
  Customer Service Manager

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: not only did they wrongly raise my rate they cancelled my homeowners insurance policy with out notifying me.  I did not cancel that policy. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Geico again raised my rates for car insurance for the second time in the last 6 months. I dont even drive my cars more than 100 miles a month, and work from home. My wife does not work, and stays at home as well. Care insurance policies in the past went down year over year if you had no accidents or violations. Now the only way they want to provide me a discount is by installing a monitoring device, which they collect your private data and sell it on the open market. My life, and movements should be monetized, nor should I be tracked in my coming and going. Furthermore, the company would not lower my miliage driven to 100 miles per month without me filling out paper work that I would need to hire an attorney to review. Plus they raised my rates without notifying because some lawyers wrote small print in the contracts nobody reads. This company has no ethics when it penalizes people that dont even drive their cars, nor do they have any claims or infractions on their records for over 10 years. My wife has never even had a speeding ticket.

  Business Response

  Date: 12/22/2022

  December 22, 2022 
  

  Dear Sir/Madam, 
  

  We received your correspondence regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. Thank you for the opportunity to address the  consumer’s concerns.  

  Periodically, insurers do have to increase their premiums because the cost of automotive repairs and  replacements, and the cost of medical care continues to rise. Insurers also increase premiums when the severity  and frequency of automobile accidents for their policyholders increase. Most of the time, when we increase our premiums, it is because of a combination of these factors. The premiums paid to GEICO are part of a pooling of  resources from all our policyholders, and that pooled money is used to pay for claims. That’s why, even when  driving records do not change, consumers may experience an increase in rates. We want to assure you we do  everything we can to keep our rates as low and competitive as possible, while still being able to pay the claims  our customers will incur.  

  In regard to our monitoring application, we do not sell any data obtained from our telematics program. The  information helps us gain a clear picture of a customer’s driving habits. The goal of this program is to promote  safe driving by increasing customer awareness of their driving habits. In doing so, the policy receives a discount  for the first term for participating in the program as an incentive and then a policy will continue to either receive a  discount or an adjustment to their premium at their next renewal. 

  We trust this information is sufficient to allow you to close your file. Please call Christy H****, Complaint  Underwriter, at (**** ********, if you have any further questions. 

  Sincerely, 
  

  Katie D******* 
  Manager  
  Service