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Business Profile

Residential Air Conditioning Contractors

At Your Service Heating and Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29th, an At Your Service tech assessed the **** system at my property at **************************************************************************. He said the refrigerant was low, which suggested a leak somewhere in the system. He offered several options for service, and I chose the one that included 1) adding refrigerant to the system and 2) adding a sealant designed to seal any small leaks in the system. Only after I made this choice was I informed the tech did not actually have any sealant on his truck, and that he would need to return another day to perform that part of the service. However, despite many calls to the office (most of which went to the office's AI assistant and were never returned), this second part of the service has never been performed. At this time I would like a refund of the portion of the $995 charged to my credit card that paid for the service I have not recieved.

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 4, 2024, this business charged me $1,300 for a house call but did not complete any actual work. I am having issues less than a year later due to their inaction and negligence.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked At Your Service to replace my HVAC system in May of 2022. It has been 5 months and they have still not finished the job. I paid in full (over $10,000) and the new gas line was supposed to be checked by a technician today (10/18) to set up my heat today between 2 and 4pm. No one has showed up and it is almost 6pm. Countless calls have been made to their office staff regarding today's appointment and other issues and I have either been completely dismissed and lied to, or been assured things would happen when nothing has been done. It has been an extremely frustrating 5 months and all I want is my HVAC system to be operational and for them to fulfill the duties of their contract. I have been extremely accommodating and kind to all dispatchers and technicians and have shown an exceptional amount of patience. I am supposed to have a city inspection on Tuesday next week but I have little to no faith that this will even happen or was set up properly, as I was previously accused of having set up two inspections through At Your Service, and then cancelling them when, in reality, I was never notified that the inspections were scheduled in the first place. Please help get this issue resolved as soon as possible.

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 5, 2022/10/19) */
    Mr. Learish, yesterday (10/18) we advised you on a recorded line of delays (2:52 PM) The technician was dispatched to you yesterday (10/18) at 6:18 PM. The technician arrived at 6:57 PM and upon conclusion of the job your heat is running properly.

At Your Service Heating and Cooling LLC is NOT a BBB Accredited Business.

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